On the 15th, a netizen broke the news on the short video platform that he bought a "shrunken" drink when he bought a drink at a vending machine at the boarding gate of Chengdu Shuangliu Airport.
The video shows that the pulse price tag in the vending machine shows that it is 5 yuan a bottle, the net content of the sample is 600 ml, and the customer gets 400 ml after paying. In this regard, some netizens quipped that "the water should not have grown up yet" and "the picture is for reference only".
In the face of consumers and netizens' doubts, vending machine operator Beijing Taihe Ruitong Cloud Business Technology Co., Ltd. said that this is after the adjustment of the goods, only the label was changed, and the previous sample was not replaced.
At about 10 p.m. that night, the Chengdu Municipal Market Supervision Bureau also spoke out on Douyin and Weibo: "In response to the problems reflected in the video, the Shuangliu District Market Supervision Bureau has jointly conducted an investigation with the Chengdu Shuangliu Airport Customs and will make further handling according to the law according to the results of the investigation."
At noon on the 16th, the reporter contacted the party, Mr. Yang, who said that he had received 505 yuan in compensation.
On the 16th, Red Star News reporters came to the T1 terminal of Shuangliu International Airport involved. During the visit, the reporter found that the beverage vending machine merchants outside the boarding ticket gate were all "Taihe Ruitong", and the pulsating beverage samples in the vending machine were displayed as 400 ml, and no problematic machine was found. The beverage vending machines within the boarding ticket gate could not be further verified because the reporter could not enter.
During the reporter's visit, no problem vending machines were found
For the "shrinking drink" problem exposed by netizens. Guo Gang, a lawyer at Sichuan Fangce Law Firm, believes that although the vending beverage machine is set by the merchant to sell goods, payment methods, etc., the actual sales process relies on artificial intelligence technology and other unmanned sales. If the merchant deliberately displays the 400 ml beverage setting as 600 ml in the setting of the sale of goods, it is suspected of consumer fraud, and the consumer can claim a refund of one compensation and three losses in accordance with the Consumer Rights and Interests Protection Law, and if the amount of compensation is less than 500 yuan, it can claim compensation of 500 yuan. If the displayed beverage is 600 ml and the outgoing drink is 400 ml due to the failure of the vending machine, the merchant does not constitute consumer fraud, and the consumer can claim compensation.
Chen Xiaohu, a lawyer at Beijing Dongwei (Chengdu) Law Firm, also pointed out that if a business operator shows consumers the beverage products it provides through a beverage vending machine, it should be regarded as the business operator has made publicity and promises to consumers about the price, specifications, etc. of the goods it sells, and the operators should ensure that the content is true, clear and consistent, and must not exaggerate and mislead consumers such as falsehoods, otherwise they will bear the corresponding legal consequences.
So, what is the current progress of this matter?
On the morning of the 16th, according to the response of the Chengdu Municipal Market Supervision Bureau, on December 15, 2021, it received a report from netizens that "buying 600 ml of drinks and spitting out 400 ml of packs, a vending machine at Chengdu Shuangliu Airport has 'dehydration'?" After the information, the law enforcement personnel of the Shuangliu District Market Supervision Bureau immediately contacted the Customs of Chengdu Shuangliu Airport and rushed to the scene for on-site verification.
After investigation, the netizens reacted to the problem as true. The verification learned that the company had put more than 60 vending machines at Shuangliu Airport, and except for one machine involved, the rest of the vending machines had not found the situation in the video.
In response to the problems that have arisen, the operator has promptly contacted netizens to apologize and obtain understanding, and law enforcement personnel have asked the airport and vending machine operators to strengthen management on the spot to avoid similar problems from happening again, and at the same time, the problems reflected in the video will be further investigated and dealt with according to law.
Source: Chengdu Business Daily