On the occasion of "the hamster found in the courier box", on the afternoon of December 15, @Three Squirrels officially responded that the three squirrels had provided consumers with a solution for refunding or reissuing the whole order, and launched an internal traceability investigation.
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According to the report of @Fujian Tv Live Fujian on the afternoon of the 15th, on December 14, Mr. Wu, a young man in Fujian, dismantled three squirrels and found hamsters. During the double twelve, he bought a snack package for three squirrels, and did not expect to find that there was a hamster in the courier box and excrement when he received the courier. Mr. Wu introduced, at first thought it was a pendant doll sent, did not expect to be alive, colleagues also joked that buying three squirrels also sent hamsters. Subsequently, the customer service staff of the merchant said: It may be that there are hamsters in the transportation and will refund Mr. Wu. Mr. Wu said that he did not accept such a treatment plan and hoped that the merchant could investigate the source of the hamster.
Regarding the "cute hamster" incident in the three squirrel courier boxes reported by some media, @three squirrels responded:
On December 14, the owner of the matter contacted the three squirrels customer service feedback that there were hamsters in the express box and sent relevant pictures (the outer packaging of the product was not damaged), and the three squirrels provided the whole order refund or reissue solution to the consumers concerned in the first time in line with the principle of trusting the consumers.
Subsequently, the three squirrels launched an internal traceability investigation, the logistics warehouse has a strict management system, and the staff is prohibited from bringing any irrelevant items into the house (including pets).
In addition, after confirming with the courier company to sign for the picture, the package was delivered in good condition.
In response to the promotional gameplay mentioned by netizens such as "buy three get one free" and "buy snacks and send pets", three squirrels do not have this mechanism for the time being, and the follow-up will be seriously considered. At present, the three squirrels will also actively mobilize social forces to help the cute hamster find its owner and let the little baby go home as soon as possible.
Source: @Fujian TV Live Fujian, @Three Squirrels