The car "new three packs" are coming!
The State Administration for Market Regulations issued the "Regulations on the Responsibility for Repair and Replacement of Household Automobile Products", which will be implemented from January 1 next year, which has received a lot of attention, because according to the new regulations, the car can be returned and replaced in seven days, and before that, it was impossible.
The "three guarantees for automobiles" began in 2013, and this time the "three guarantees for automobiles" were implemented in 2013 on the basis of the "Regulations on the Responsibility for Repair, Replacement and Return of Household Automobile Products", which has been greatly modified, and the protection of the legitimate rights and interests of consumers has been greatly increased.
What is the difference between the "new three guarantees" and the "old three guarantees" of the car? Is the car refundable within 7 days conditional or unconditional? Why is it said that the protection of the rights and interests of automobile consumers will be improved as a result? Let's look at the 51QC analysis.
1
The "old three guarantees" have loopholes, and consumer rights protection is blocked
The three-guarantee policy has long existed, but there are still loopholes.
On October 1, 2013, the "Regulations on the Responsibility for Repair, Replacement and Return of Household Automobile Products" was promulgated and implemented. Some of the regulations provide:
Within 60 days or 3,000 kilometers from the date of the purchase invoice, if the steering system fails, the brake system fails, the body cracks or the fuel leaks occur, the family car can be returned or replaced. During the warranty period of household automobile products, if there is a product quality problem in the household automobile products, the consumer will be repaired by the repairer free of charge with the three-pack voucher (including working hours and material costs). Moreover, if the consumable parts of household automotive products have product quality problems during their quality assurance period, consumers can choose to replace the consumable parts free of charge.
In 2013, Volkswagen was reported by CCTV 3·15 due to the failure of the DSG transmission, when Volkswagen recalled 384181 problem vehicles. Previously, many consumers suffered losses in after-sales warranty.
The owner of the car, Mr. Cao, is a typical example. When his car had a transmission problem, he went to the repair shop for repairs. The first time the transmission was repaired, because it was still in the warranty period, the 4S shop replaced the electromechanical control unit for him free of charge, but recently the DSG fault reappeared, and the new electromechanical control unit needed to be replaced again, and because it was already insured, he needed to pay 20,000 yuan at his own expense.
In addition, the automotive products in the old version of the three guarantees of automobiles do not mention whether new energy products such as new energy batteries and electric motors are included, because such loopholes will make many car companies play word games.
Ms. Lu of Guangzhou City, Guangdong Province, bought a new energy vehicle, in the process of normal driving, the vehicle suddenly lost power, resulting in almost a rear-end accident, so check the driving computer, the display of battery information voltage value has exceeded the normal value. So I went to the maintenance service station, and then the test result was that the single battery was damaged, and the personnel of the repair station also helped Ms. Lu report the problem to the manufacturer, but the final result was that the battery was normal.
2
The "new three guarantees" are coming, can it solve the old problem?
Compared with the old version of the three guarantees regulations announced and implemented on October 1, 2013, the new three guarantees of automobiles have added a new "returnable and exchangeable within 7 days" provision, and if the engine, transmission, power battery, driving drive motor or main parts need to be replaced due to quality problems, the seller shall change or return the car free of charge according to the choice of the consumer. The old three packs need to be replaced twice before the engine and gearbox can be returned.
Therefore, this "car can be returned and exchanged within seven days of buying" is conditional, first of all, the car bought has quality problems, and secondly, it involves the main parts.
In addition, the "new three guarantees" put forward a solution to the problem of only refunding the car and not refunding the full amount. That is, the seller jointly compensates the consumer for the registration fee of the vehicle, the installation/decoration fee charged by the seller after deducting the corresponding depreciation, and the related service fee charged to the consumer. And the three-pack merchant must not refuse.
In addition, the new energy vehicle owners in the "New Three Guarantees" can also enjoy benefits. As we all know, the owners of new energy vehicles are most worried about nothing more than the power battery and the driving drive motor. But it is difficult to put the responsibility on whom.
The new items in the "new three guarantees" change are pure electric and hybrid models, from the whole vehicle to the core components are included in the scope, and the power battery and the driving drive motor are no exception. The "New Three Guarantees" stipulates that manufacturers need to clearly indicate the attenuation limit of the power battery capacity of household pure electric and plug-in hybrid vehicles on the three-pack voucher. And starts with the delivery date.
This provision not only makes the battery life more transparent, but also allows manufacturers to further control battery attenuation to a certain extent and improve the vehicle retention rate. Starting from the date of actual use of the car, it is also more user-friendly. Especially in the absence of core environment, many car owners pay in advance to book a car and cannot pick up the car.
3
With the "new three guarantees", is it possible to sit back and relax?
Although the "new three guarantees" have further strengthened the rights and interests of consumers compared with the "old three guarantees", in fact, the detailed rules still need to be further clarified.
For example, the "New Three Guarantees" stipulates that if the household automobile products cannot be driven safely due to quality problems during the warranty period, the repairer should provide free repair consulting services.
The quality problem here does not clearly indicate which aspect of the quality problem, and there is no good definition and distinction with the safety performance failure, and the later maintenance may be controversial.
Many models now support vehicle OTA upgrades, and some unexpected accidents are caused by software issues. How should this situation be defined? If the quality problems mentioned in the "New Three Guarantees" do not cover safety performance failures, they may be created by operators to "get out" of the opportunity. Don't deal with the problem to consumers anymore.
Car ownership is increasing, and the association expects to produce and sell more than 26 million units in 2021. Of course, the problems existing in automobile consumption are also developing. Because of this, promoting the progress of rules will directly benefit the benign development of the market and lay a good foundation for the sustainable growth of the industry.
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