Obviously, it is upside down black and white, why is it still so rational and aggressive?

In the morning, I accidentally broke the "little apple", and went to the after-sales repair as promised in the afternoon. Because repairs take time, I just sat in the waiting area and waited patiently.

After a while, two girls came in, about twenty years old, one boy dressed up, the other brightly dressed, and it seemed that two should belong to the kind of Zhishu Dali. The little handsome guy at the front desk received them warmly.

During their conversation, they learned that they had recently come to repair the phone and replaced two accessories. Then the little handsome guy sat in front of the computer and began to make a simple test of the phone.

The preliminary test result is that there is a problem with the battery, and the battery is not original. The little handsome guy repeatedly asked them whether the mobile phone had ever been repaired outside, or if it was a second mobile phone, but they all denied it. It was then sent to the engineer's office for further testing.

While there were only three of us in the waiting area, they whispered, but I heard the secret that the phone was a second-hand phone.

After detailed testing, it was determined that it was a battery problem. The little handsome man asked them again and again, but they did not change their opinions. After that, something surprising happened, and they insisted that the maintenance personnel had replaced the original battery of the mobile phone privately when they were repairing it last time. No matter how the staff explained, the sound was getting louder and louder, even to the point of slapping the table. The girl took out her mobile phone and began recording videos, and threatened to expose the matter online.

The noise outside alarmed the staff inside, and under the mediation of a leader-like person, it came to an end to help him repair his mobile phone for free.

This is just a small thing that happened to me, but, obviously they lied and reversed black and white, why can they be so reasonable and aggressive? Using "referring to deer as horses" to achieve one's own goals, is this a simple personal quality problem or a common phenomenon in the current society? Everyone is welcome to leave a message in the comment area to express their views. If you like me please like and follow.