During the epidemic period, hospitalized customers need to handle banking business, what should I do? It really upset Ms. Liu. It turned out that Ms. Liu was ill and hospitalized, and her bank card was locked and urgently needed to transfer a large amount through the account. Recently, Ms. Liu's sister came to the outlet for help: because the card is the sister herself, the unlock must check her own information, but at this moment, the sister herself has just completed surgery and is undergoing postoperative rehabilitation treatment in the hospital.
The lobby manager of the Huanghai 1st Road Branch of Rizhao Bank heard about it, immediately informed the customer in detail, and started the door-to-door service procedure. Due to the epidemic situation, the hospital has strict regulations for outsiders to enter the inpatient department, the bank after coordinating and communicating with the relevant departments, arranged a veteran party member to lead the young employees to do nucleic acid testing first and get the test report, and then check the nucleic acid test report, itinerary code, a series of registrations, before allowing bank staff to handle business.
In the hospital ward, the bank's employees carefully and meticulously handled card unlocking and electronic banking related business for customers on the spot, and only left after confirming that the card could be used normally. Epidemic prevention and control has brought many inconveniences to the development of banking business, but adhering to the "customer-centric" and providing customers with convenient and intimate services is the service concept that Rizhao Bankers have been adhering to, the epidemic has not stopped the pursuit of quality services by Rizhao Bank employees, and while doing a good job in epidemic prevention and control, we have continuously improved financial services, solved urgent needs for customers, and won the praise of customers with wholehearted service.
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