Pingshun Rural Commercial Bank: A Day in The Life of Wu Dandan

Yellow River News Network Changzhi News: Wu Dandan, a young branch president of the Beishe Branch of Pingshun Rural Commercial Bank. When I first met, my eyes were bright and bright, optimistic and cheerful, and it was difficult to imagine that the president of the branch was a second-born mother who had just given birth to a baby.

Wu Dandan, President of the Beishe Branch of Pingshun Rural Commercial Bank

On Monday, Wu Dandan is the lobby manager, standing in the most conspicuous position at the gate, welcoming and sending, carefully receiving every customer; Tuesday, Wu Dandan is a comprehensive teller, sweet smile blooms in the three-foot counter, although separated by heavy bulletproof glass, but can not block the heart-to-heart communication with customers; Wednesday is the account manager, Thursday is the marketing manager, Friday is the resident representative... Day after day, year after year, cycle after cycle, gradually, the Beishe branch no longer has a workplace beauty Wu Dandan, but more of a trusted relative and friend neighbor "Dandan".

At 8:30AM, the morning meeting will be held, and the hall will serve customers

"Dan Dan, Dan Dan is not, hurry up and find me some change, hurry up and use it!" Wu Dandan, who had just finished the meeting, saw Guo Mou from Dongchan Village and rushed forward: "Guo Mou, if you want change to be exchanged directly at the counter, we are well prepared." Are you just here today to exchange change? Aren't you busy collecting the vegetables?"

"It's a matter of collecting vegetables, this is not no change in hand, the collection of vegetables can not be changed at all, the village is the elderly and will not use mobile phones, only recognize cash, no change is very inconvenient."

Hearing Guo's explanation, Wu Dandan was keenly aware of the key point - the people collect vegetables and have no change, which is certainly not only the difficulty of Guo's family, but the problem faced by all farmers.

At 9:30AM, I went into the village to change my room

Wu Dandan immediately allocated cash, personally led the team, went into the village and entered the household, sent a brand new piece of change to every anxious farmer, took the initiative to go to the door, and solved everyone's urgent needs. At the same time, at the same time, the local financial service station layout is set up, with sufficient reserve funds, so that farmers can repay the money on the spot in the future, and do not have to run to the outlet, which is convenient and fast.

11:30AM Wu Dandan leads the account manager to investigate the customer

In the scorching afternoon of August, Wu Dandan drove with his account manager to a nearby business to conduct research and provide credit support for the enterprise. Wu Dandan uses a short time and concise words to introduce credit business and product features to customers, she wipes the sweat from her face, smiles happily, happiness is often so simple - you pay everything to finally get the harvest.

3:00PM U Dan Dan return visit to customers

Wu Dandan often said, "Our bank is a service industry, we must highlight the word 'service', we must understand the needs of customers in a timely manner and communicate well." She looked at her phone and said, "Every New Year's Holiday and when the weather changes, I will send a greeting text message to the customer." On the calendar reminder in the mobile phone, there will be a reminder message for the customer's birthday. Respect and heartfelt concern for every customer is the sense of responsibility and the most basic professional ethics that our financial people should have. ”

At 5:30PM, Wu Dandan led the staff to summarize the day

Almost after work, Wu Dandan took the staff to summarize the day, the average age of the employees of the Beishe branch was only 28 years old, and the tellers were almost all post-90s. It's a young team, it's a team full of momentum, and it's a team that can create surprises at all times. It is like a big ship on the move, and Wu Dandan is more like the helmsman on this ship, and it is the entire staff of the branch who really pushes the ship forward.

It is her thoughtfulness that moves her customers, establishes a friend-like relationship with customers in daily life, and also makes her harvest full of support and make her own reputation. "Take the initiative to understand and understand the needs of customers; Take the initiative to communicate and understand what customers think; Take the initiative to visit the door to solve the customer's anxieties. This is the sentence that Wu Dandan hangs on her lips the most, and it is also the sentence that she practices most deeply. Day after day, after years and months, careful and enthusiastic, warm and eternal, it is this daily bit and piece that has created the people-friendly spokesperson of the Beishe Branch - Dan Dan. (Bai Qian)