Li Ming is a loyal customer of a supplier. However, one day there was some problem between him and the sales representative, and Li Ming stopped buying goods from the supplier.
In order to regain Li Ming's customer, the supplier sent a new sales representative to visit Li Ming.
The sales rep knew it was difficult to understand what the problem was.
When he sat down in Li Ming's office, he asked very succinctly, "What can we do to get you to buy our products again?"
In fact, through this question, the sales representative puts himself in the initiative, thus truly understanding the problem and winning back the business.
His cleverness lies in letting clients help him solve problems, rather than letting them criticize his company.
When you're able to harness the power of your customers and get them to help you with your business, they'll tell you the truth instead of lying to you and rejecting you.
Great salespeople know that what matters is not what happens, but how you respond. Only by mastering this will you be able to get more customers and win success.
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