Wang Huan has joined the insurance industry for 5 years, from a half-understanding "insurance white" to the most popular "senior product trainer" of Xinhua Insurance Shaanxi Branch today, behind this honor is inseparable from her firm belief, enterprising attitude and eternal learning ability that she has maintained from beginning to end.
As a veteran life insurer, she is incredibly proud. As a mother and a wife, she was content. Insurance this job is free, self-disciplined, eclectic, in addition to realizing self-worth, but also a good balance between family and work. After graduating from university, she joined a listed company, from a workplace white to a department head, 12 years of loyal work cast her rigorous professional, trustworthy and tenacious quality. In 2015, in order to accompany her children's growth and guard their children's education path, she resolutely resigned and joined the insurance industry. Coinciding with the niece's full moon, when the whole family was allocating troubles for the child's insurance, she took the initiative to study and compare in depth in various insurance companies, and finally chose Xinhua Insurance, which provided cost-effective protection for her family.
Wang Huan is proficient in various types of insurance products, good at insurance combinations, accurately positioning customer needs, giving customers specific protection suggestions, and tailoring protection plans for thousands of families. She is diligent and studious, willing to do public welfare, providing customers with parent-child education lectures, family relationship management, health management, health examination and other intimate services. She often said that if you identify one thing, put in the interest and enthusiasm to do it, you will succeed. At a young age, work hard to learn knowledge, exercise your skills, and do a line of love. The most important thing to do insurance is to reassure customers!
Today we are honored to invite Wang Huan to listen to her story
Wang Huan, senior account manager of Xinhua Insurance Shaanxi Lianhu Branch
<h1 class="pgc-h-arrow-right" data-track="10" > educational background</h1>
From 1998 to 2003, he studied in the Department of Electronics of Xi'an Institute of Aeronautics and Astronautics
<h1 class="pgc-h-arrow-right" data-track="63" > work experience</h1>
From 2003 to 2015, he worked in the logistics planning department of Xi'an Global Printing Co., Ltd
<h1 class="pgc-h-arrow-right" data-track="64" > individual honors</h1>
In 2017, Xinhua Insurance Shaanxi Branch Xincheng Branch won the first Xinhua Strongest Voice Lecturer Competition
In 2018, Xinhua Insurance Shaanxi Branch Xincheng Branch was appointed as the new model class teacher of the pre-job class
2018 Xinhua Insurance Shaanxi Branch Xincheng Branch Lecturer Sequence Special Contribution Award
In 2019, Xinhua Insurance Shaanxi Branch Xi'an Central Branch authorized course inheritance tutor
2020-2021 Outstanding Lecturer of Hundred Flowers Award of Shaanxi Branch of Xinhua Insurance for two consecutive years
<h1 class="pgc-h-arrow-right" data-track="65" > personal promotion experience</h1>
In July 2016, the month turned positive - the following month jumped to senior account manager
<h1 class="pgc-h-arrow-right" data-track="67" > interlocutors</h1>
Editor: What advice do you have for newcomers to the insurance industry?
Wang Huan: Studying steadily and quietly, I would rather not recommend it if I don't understand it, and I don't show my career at will when I know nothing
Editor: At present, insurance is not very popular with the public, why do you choose to engage in insurance business?
Wang Huan: Insurance is a hidden just need, insurance is an industry that has been most misunderstood, insurance is an industry that adults reach out to themselves and help people achieve their own, the insurance industry is an industry with broad prospects, and it is worth more people of insight to join
Editor: If the insured buys insurance at your place, what kind of insurance services will you provide?
Wang Huan: Provide professional pre-sales services, do not exaggerate, do not hide, truly restore the original appearance of insurance, to ensure that customers buy the most suitable protection for their own needs. To provide customers with thoughtful after-sales service, on-site claims, preservation, and provide parent-child education lectures, family relationship management, health management, health examination and other intimate services
Editor: If you want to increase the number of people, what kind of talent do you want to join your team?
Wang Huan: College degree or above, high professional loyalty in the past, innovative ability, tenacious and loving personality, willing to grow together
Editor: Can you share, what kind of mentality do you usually have to go to the exhibition industry?
Wang Huan: Professional-oriented, customer first, to provide customers with professional consulting services, insurance policy review, check for omissions and fill in the gaps. It doesn't matter whether the transaction is closed or not, what is important is to let the customer's problem be satisfactorily solved
Editor: Among your relatives and friends, have you recommended insurance products to them? Why?
Wang Huan: The best thing must be tried by yourself, and the good things must be shared with the people closest to you. I hope that my family and friends will be safe and healthy, that they will have no worries on the road of life, and that they will have insurance to resist risks.
Editor: How do you deal with insurance solutions that you customize for your customers that don't align with your own ideas?
Wang Huan: Planning insurance is an extremely professional and rigorous thing, as a professional insurance consultant, it must be tailored to the customer's needs after multi-party communication to confirm the needs of customers. If the customer is not satisfied with the program, it is still based on customer needs, timely adjustment, and finally let customers buy a suitable program
Editor: Nowadays, the insurance industry is developing day by day, but there are still some people who don't know much, how do you usually introduce insurance to customers?
Wang Huan: If we recognize that there are still risks on the road of life, then we must think about how to resist risks. If we still have loved ones, then we have to think about what will happen to their lives when we fall helplessly. Insurance is about making love not just verbal, but put into action.
Editor: What problems do customers need to pay attention to when signing an insurance contract?
Wang Huan: Provide real health status, provide real documents, cooperate with health notices, and sign your own signature. Check the policy terms and pay attention to insurance liability, insurance duration, exclusions.
Editor: When a customer is insured, how do you help the customer get a claim smoothly? Can you give an example?
Wang Huan: In 2021, customers were hospitalized due to hemorrhoids, the outpatient was very panicked, called me, I reassured the customer for the first time, after inquiring about the situation, informed the customer that our insurance can claim, safe hospitalization, truthfully informed the doctor of the recent uncomfortable situation, peace of mind treatment, admission to the hospital in time to do a good job of medical insurance registration, after discharge to ask for settlement invoices, medical insurance statements, expense lists, 7 days later in the hospital case room to apply for a medical case, after the above materials are complete, the first time to go to the mobile phone mobile claim, the next day smoothly arrived
Editor: How do the customers you have served usually evaluate you?
Wang Huan: Professional, can not be asked, not only understand Xinhua's products, but also have some understanding of the products on the market, can put themselves in the shoes of customers, claims are fast and convenient
Editor: Some people think that insurance is a "luxury" and cannot afford to buy, in your opinion, is it necessary for people with more economic difficulties to buy insurance? How to buy?
The more economically bad the more necessary it is to buy insurance, because the more economically embarrassing the more unable to withstand the wind and waves, we always say that the rope is broken from the details. If our economy is very tight, then we can use at least 100 yuan to buy a medical insurance for our children, and a few hundred yuan to buy a million medical treatment for adults in the family, which can resist the risk of disease, build a basic guarantee, and give the family a security buffer
Thank you very much for taking the time out of your busy schedule to interview us, our visit today is over, and I sincerely wish you a better insurance career and a happy life!
In terms of work, Wang Huan will persist in going on as long as she identifies her goals, and she pursues higher goals and honors: "I can see the future development space and opportunities of the industry relatively clearly; in terms of family and life, I can also have enough time to accompany my family; and in terms of self-improvement, I have accumulated nearly 5 years in the insurance industry, and I have been continuously grown and enriched with the help of platforms and leaders' empowerment and training, which is very valuable to me." ”
Professional-oriented, customer first, whether the transaction is not important or not, the important thing is to let the customer's problems be satisfactorily solved, the so-called best, always better, I am willing to continue to go beyond to achieve a better and more complete life, and influence and help my team, customers also to achieve the whole life! We also wish Wang Huan to sprinkle the glory of life insurance on every piece of soil!
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