Any quarrel is related to poor communication or no communication at all, so when it comes to resolving conflicts, it is actually impossible to avoid communication problems. In our lives, there is conflict is inevitable, eternal, the key is how to skillfully resolve it at the right time. There are many ways to do this, but the choices vary from person to person.
1 If both parties can still be at peace and express their thoughts in appropriate words, direct contact is the preferred way to resolve the conflict. If you are unwilling or unable to meet with the other party, it may also be advisable to send an email, a note message, etc. as a foreshadowing or intermediary.
2 Find a convenient occasion to communicate individually. Communication is not necessarily to persuade each other, but to clarify their own ideas, and communication gives each other the opportunity to express. Be prepared to make concessions during the discussion and find out if there is a solution to an issue that is acceptable to both parties. If you want the conversation to be kept private, make it clear beforehand.
3 Discuss things on the basis of facts, only involve specific problems, do not involve past grievances, is conducive to solving current problems.
4 Conflicts arise from both parties, and the parties should be responsible for their own attitudes, rather than emphasizing what faults the other party has. Blaming the other party or pestering each other will not help ease the relationship.
5 Pay attention to listening. Being good at listening means not interrupting other people's conversations and not reacting right away. If you can do that, others will take the same polite approach.
6 Avoid revealing and learn to forgive. Sometimes the problem itself does not necessarily have to be a merit, and the other party's attitude is difficult to accept is the main cause of conflict. If we can do not directly point out the shortcomings of the other party, tolerate generosity, and negotiate fairly, it is possible to turn the quarrel into a jade veil.
7 If conflict resolution requires external assistance, consideration may be given to an experienced and impartial professional mediator. The role of the facilitator is to talk to the parties, to create conditions for discussion and to guide the parties to decisions that are acceptable to all.