The emergence of the new crown epidemic has broken people's stable lives, and even led to some people having psychological and behavioral problems, some people are anxious about physical health, some people are worried about the tension between parents and children because of their children's long-term online learning at home, and some people are worried day and night because their livelihoods are affected by the epidemic... On the front line of epidemic prevention and control, people's mental health problems have attracted more and more attention. On September 22, the Civil Affairs Bureau took the lead in establishing a psychological counseling and social work platform for epidemic prevention and control, providing psychological counseling and social work services for social groups such as COVID-19 patients, quarantined personnel and their families, civil affairs service recipients, and people affected by the epidemic in our city.
Recently, the reporter interviewed some psychological counselors and volunteers in our city, listened to their stories, and recorded a psychological "epidemic prevention" battle under the epidemic.
"Confronting" bad emotions improves psychological "immunity"
"People are suddenly facing isolation, and they inevitably feel nervous and uneasy in their hearts. Our job is to safeguard the mental health of quarantined people, accompany them through this special period, and actively respond to the changes brought about by the epidemic. Yang Yuwen, a psychotherapist at the Fourth Hospital of Zhangzhou City, stationed at the isolation point, said. On September 20, after receiving the task, she and Chen Lingjie joined the frontline of the anti-epidemic at the first time. They provide comprehensive psychological counseling services to people in isolation points through language communication interventions.
Chen Lingjie took the initiative to take on the work of counting the personnel information at the isolation point, which lasted from the afternoon to more than 7 p.m
"After the epidemic, there have been some situations such as nervousness, fear, helplessness, depression, poor eating, and poor sleep, which are normal epidemic stress responses." Yang Yuwen said that during the epidemic period, people are prone to depression, anxiety, insomnia and other problems, and mental health professionals need to intervene and intervene in a timely manner to provide them with spiritual care, "We must guide them to face up to this emotion, actively respond, and improve psychological 'immunity'." ”
"During the stay, a mother came to isolate with her child, and by the second week, she began to have anxious and uneasy emotions, she would cry inexplicably, sleep badly at night, and become more and more impatient with her child." Yang Yuwen said, "After we understand the situation, we must first relieve her high-risk situation, empathize with her feelings, listen to her needs, but also understand the interaction between her and the child, the child's current state, and stimulate her function as a mother through encouragement and support." "After the intervention, the mother's mood improved and she was able to actively cooperate in the isolation work and take good care of the child."
In order to better carry out work, the isolation point has also opened a 24-hour psychological assistance hotline, yang Yuwen and Chen Lingjie take turns on duty, providing online psychological counseling and psychological crisis intervention services for quarantined personnel, front-line medical staff and their families, and isolated hotel staff. "Fighting the epidemic is both a physical and psychological war." Yang Yuwen said, "At the isolation point, the psychotherapist is a coordinator, communicating with the quarantined personnel in a timely manner to understand their needs. ”
Parent-child relationship "burst" listening to the voice of the heart to help the family heal itself
The reporter found through interviews that compared with last year, this year's hotline consultation is more focused on health codes, nucleic acid testing, and how to deal with family relations during home isolation.
"The most common calls we get are worried about our orange codes, travel, etc." Wang Yihong, a national painting psychologist, said, "The citizens' demands are not the same, but most of them are more anxious in their words. ”
"No matter what the call or what kind of appeal, we will listen patiently and help the caller to vent bad emotions." After understanding their needs, they gave timely feedback to the relevant departments of the Taiwan Business District and replied to the results to the masses at the first time. Wang Yihong said that listening and empathy are the most used professional skills in anti-epidemic psychological assistance. "In fact, the process of the person asking for help is a process of self-healing."
Another hot issue in hotline consultation is parent-child relationship. "Some children are too worried about their own and their family's physical condition, and once the body is uncomfortable, it is easy to be associated with the new crown pneumonia; some children always have no intention of learning at home, and sometimes feel that they are wasting their time, generating a sense of guilt, and worrying that their grades are gradually lagging behind other classmates, and they are more and more anxious." Xu Shan, a social worker at the Rainbow Social Work Center in Yunxiao County, gave reporters statistics on the problems that citizens came to consult more during the epidemic.
Xu Shan said that because the vast majority of adolescent mental health hotlines are consulted and sought help by parents, and the most critical factor to solve such problems lies in family education, the focus of psychological counselors is to alleviate parents' anxiety, help parents establish a positive attitude, improve parent-child communication methods, master the correct way to guide children, and help children obtain some popular science knowledge and positive information about the epidemic.
"Let the child talk out, and the emotions will be alleviated." You can also arrange some parent-child activities, the whole family to complete housework, handicrafts, parent-child games, making food, taking care of plants, etc., to create a warm and happy family time. Xu Shan believes that parents should usually try to take time to talk with their children, especially when they find that their children are not in a good mood, they should express their concern for their children in time and gently communicate their thoughts and feelings with their children.
In addition, many of the reasons for the tension and even conflict between parents and children are that during offline teaching, children's irregular schedules, lack of interest in learning, and long-term playing of mobile phones or games lead to anxiety among parents and can't help but treat children in simple and rough ways such as scolding.
In response to this situation, Xu Shan said that parents should lead by example, control the use of mobile phones, understand the reasonable entertainment needs of children; in a state of emotional stability, communicate with children on an equal footing, guide children to formulate reasonable learning plans and life plans, and try to respect children's sense of autonomy.
Channeling guilt to put on a "protective suit" for the psyche
Social workers and psychological counselors at rainbow social work center in Yunxiao County answer the hotline
In the psychological counseling hotline service, compared with the citizens, there are very few front-line medical workers and community workers calling. In fact, they are most likely groups with greater psychological stress. Although they wear thick protective clothing, their psychology also needs to be paid attention to and protected.
A nurse who supports the frontline revealed his heart in an interview: "Because of the mission, the responsibility is there, and it is reasonable to use its own actions to protect the safety of the party." However, the inability to take care of the two children will inevitably have guilt, and they can only say to the children that they will accompany them well when this task is completed. I think when they grow up, they will understand their mother's choice. ”
"As a medical worker, you have to face the mission of the work, and at the same time, you have to temporarily leave your family to be unable to accompany the children and take care of the elderly, if you add the children's noise and illness, there will be greater inner conflicts." From a psychological point of view, guilt is a psychological self-attack, feeling that you are not doing a good job, or even not good enough self-blame psychology. Li Yuefeng, a national second-level psychological counselor, also received some medical workers during the epidemic. In her view, guilt is an emotion, and it is inevitable that this emotion will appear, "We must let ourselves try to accept, when we can allow ourselves to have guilt in our hearts, and then accept this guilt, not to be entangled with this emotion, but the sense of guilt and self-blame will be reduced." 」 ”
"Guilt can be turned into motivation, and the essence of human beings is the need to find meaning. When we set this guilt in our hearts to have some meaning, it will not only reduce the guilt in our hearts again, but also become the motivation for our efforts and the courage to overcome difficulties. Li Yuefeng suggested that when the feeling of guilt comes, you can carry out positive self-suggestion and say to yourself - "I can only be more active in my work and help more people, so that I can afford my family to pay silently for me behind my back, and I can only be worthy of my children missing their mothers like this." ”
"Like the nurse above, she is doing a good job, telling the child and herself that when the task is completed, it is the ideal role to accompany the child well." Li Yuefeng said that this time can play a rational role - believe that guilt can be compensated, "to give yourself a sense of picture psychological compensation, not only can play a role in self-comfort and comfort the family, but also make yourself more calm at critical moments." ”
Some front-line medical personnel who have been fighting continuously and are physically overdrawn are emotionally exhausted due to lack of sleep, and their emotions are in a state of extreme fatigue, and negative emotions such as helplessness, self-blame, and frustration appear. In this regard, psychologists said that they will pay attention to the stress response of these staff members and whether their basic needs can be met.
On the first day of stationing in the isolation point, Chen Lingjie and Yang Yuwen saw the hotel staff or medical staff at the isolation point, because of the workload and pressure, and their emotions were anxious. "We will communicate with them in a timely manner to intervene, soothe their emotions, and help them do what they can."
A few days ago, the medical staff who came to support have returned to their original positions. Psychological experts said that if the front-line staff still has some problems such as anxiety and insomnia after returning to their posts, they can relieve stress by self-regulation, contact relatives and friends, allow weakness, etc., and seek professional psychological help if necessary.
Minnan Daily reporter Chen Xiaoyun text/Courtesy photo
Editor-in-charge: Lin Kun, Cai Nannan
Source: Zhangzhou News Network
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