Minnan Network October 27 news (correspondent: Chen Mingzhen Huang Yun) before arriving at the clinic far away to hear quanzhou Aier Eye Hospital refractive department director Li Xiaoxia's office from the joke laughter. A girl laughed and walked away and said, "I'll come to see you later." "It's an old patient of mine." Li Xiaoxia introduced: "Don't look at her now that she is so happy and relaxed, she has talked and laughed with me, she used to be a very disobedient patient, and she has experienced a long period of wisdom and courage treatment!" ”
Encountering patients who are "disobedient" is the norm
The girl's name is Xiao Xiao (pseudonym), and she first came to Quanzhou Aier Eye Hospital to find Li Xiaoxia because she wore contact lenses for a long time, resulting in corneal ulcers. After Dr. Li Xiaoxia's professional and patient treatment, it improved significantly after less than a week, thus establishing a trusted doctor-patient relationship, and wanted to find Director Li Xiaoxia to do myopia surgery and take off his glasses.
Li Xiaoxia told her that she wanted to have surgery, but she must completely stop wearing contact lenses for 1 month before surgery, wait for the cornea to fully recover, and consider the conditions after the preoperative examination. The result was smaller than the person promised to be good, and he turned his head and put on the contact lens again, causing the corneal ulcer to recur.
"You are so disobedient, I can't operate on you from the doctor's professional point of view, your cornea still needs continuous treatment, and now this situation is not optimistic at all!" 」 Director Li Xiaoxia sharply criticized it, and then patiently explained to Xiao Xiao the serious consequences of corneal ulcers and the relationship with refractive surgery. Under the popular science of Li Xiaoxia's emotion and reasoning, the disobedient less than finally understood, "obediently" stopped wearing contact lenses for more than a month, the cornea was fully restored, and after 24 preoperative examinations of Quanzhou Aier Eye Hospital, the surgery was successfully implemented.
"Myopia surgery does recover quickly, the impact on daily life and work is very small, so there are many friends may have some misunderstandings, think that myopia surgery is very simple or very casual, in fact, the real situation is far from this, our requirements for eye conditions are very high, and there are many norms to follow before and after surgery." As a refractive doctor, Li Xiaoxia said that in clinical work, there are many patients who are less than this disobedient, there are people who come to do surgery because of busy work fractures and leg injuries, there are people who run to eat hot pot on the day of surgery, there are people who rush to fly abroad after surgery, this kind of patient who does not follow the doctor's advice, my team sometimes has to make a phone call several times a day to advise...
Doctors should be knowledgeable and trustworthy friends of their patients
Medical care originates from love and compassion, and the medical profession must have temperature and vitality. In the special department of refractive specialty, in the face of patients who want to do myopia surgery, they need to do science popularization more comprehensively and professionally with patients.
How to keep up with this group of post-80s, post-90s, post-00s patients? Presumably, this is also the difficulty that many doctors will encounter in the communication between doctors and patients. Although there are many patients like this, ophthalmologist Li Xiaoxia has a unique set of "healing clothes" tips: keep a young mindset and be friends with patients.
"I need to use the buzzwords and language they can understand to express the professionalism and academic nature of popular science surgery, which is a challenge for me, and as a doctor, in addition to improving technology and maintaining the original intention of the doctor, I also need to explore the communication of the doctor-patient relationship in depth, and in my spare time, I continue to learn young and fresh things, to understand the environmental language of the patient, so that I can be a knowledgeable and trustworthy friend of the patient!" Li Xiaoxia smiled and showed the reporter the emoji meme she had recently learned.
With the mentality of "being a knowledgeable and trustworthy friend of patients", Li Xiaoxia has gained a large number of "patient" friends, and Ruirui, who has just completed surgery and engaged in kindergarten teacher work, is one of them. From the initial fear and worry about myopia surgery to the completion of myopia surgery to praise Li Xiaoxia's medical skills, Rui Rui felt that Li Xiaoxia was very kind, "Usually I call Dr. Li Xiajie, Xiajie mentality is very young, preoperative examination is very comprehensive, surgical techniques are also excellent, the key is that after surgery will often give me eye health science videos; my family has eye problems I have looked for her, are very eager to help me answer." ”
It is worth mentioning that in order to thank Dr. Li Xiaoxia, Rarity specially drew a set of cartoons by hand to give to her. "I used to be a myopic patient, so I can understand their problems with wearing glasses and their concerns about surgery, and from my empathetic point of view, I can solve their doubts and solve their problems, which myopic friends are quite acceptable." Director Li Xiaoxia smiled and said that there was no secret to getting along with patients in harmony.
In the ophthalmology industry for sixteen years, Li Xiaoxia has also summarized the communication skills between doctors and patients - "The patient's anxiety comes from two aspects, one is the fear and doubt of the myopia surgery itself, and the other is the confusion and confusion of the unfamiliar environment." Li Xiaoxia said, "Therefore, I will also do work from two aspects, one is to explain in detail the current patient's eye condition, the development status of myopia surgery, and how the doctor will treat it; on the other hand, I will tell him how to cooperate with us in treatment, including daily living and mental adjustment." From the patient's point of view, I think most people will feel your sincerity and are willing to be friends with you. ”
Caring for patients, with excellent technology and the original intention of doctors, maintaining a young mentality, and making friends with patients, Li Xiaoxia has always fulfilled her duties as a doctor, and she has always stressed that "this is what I should do, I am an ordinary grassroots doctor." ”
Source: Minnan Network