The Paper's comprehensive report
According to the New Yellow River client reported on October 3, on September 30, Wuhan netizen Ms. Zhang Hua (pseudonym) posted on Weibo that on the morning of September 10, Ms. Zhang Hua purchased a fascia gun for massaging muscles on the online e-commerce platform. When I received the package on the afternoon of September 12, I found that on the outer packaging of the courier box, an insulting text had been written. "When I saw this passage on the package, I was blindfolded." Ms. Zhang said. According to the pictures provided by Ms. Zhang, on the outside of the courier box, a paragraph of about 40 words of insulting text was written in black markers.
The courier company responded that after receiving customer complaints, the safety supervision department and customer service department of Zhongtong Express have begun to investigate, are actively handling, and cannot be determined to be committed by their own employees at present, and will actively cooperate with the police investigation.
After discovering this situation, Ms. Zhang immediately contacted the owner of the courier point. "The boss helped me find the surveillance video of the sorting station and sent it to me." According to surveillance video, at 6:59:39 on September 12, a male sorter found a courier package suspected of being Ms. Zhang while sorting out the courier. After about 24 seconds of picking up the package and observing it, at 7:00:03, he handed the package to the female sorter on the other side, who picked it up and looked at it for a while and then put the package back on the conveyor belt.
Ms. Zhang said, "As can be seen in this video, when sorting, words were found, which should have been on a previous process." The sorting outlets are not written by anyone. ”
Video screenshot A male sorter finds a problem package
After getting the courier, Ms. Zhang complained to Zhongtong Express and asked for an investigation. Ms. Zhang told reporters that on September 12, she complained to Zhongtong about the matter, and the customer service of the outlet said that it would investigate the matter. However, on the 13th, Ms. Zhang found that the complaint was forcibly closed. Ms. Zhang received a reply from Zhongtong that because of the timeliness, the complaint was forced to be closed, otherwise the staff would be fined. In the future, relevant personnel will continue to investigate.
Subsequently, she reflected through the 12305 appeal mini program, but still did not receive a positive reply from ZTO Express. On the afternoon of September 29, Ms. Zhang contacted the customer service of Zhongtong Express again, and the customer service responded that "it is still under investigation and verification".
At 17:31 on October 1, Ms. Zhang was contacted by ZTO Express customer service Weibo, expressing her willingness to compensate 500 yuan and further strengthen internal management. "Whether it is the 500 yuan compensation proposed by the courier company, or the site owner asking me to give me 1,000 yuan in moral compensation, I refused." Ms. Zhang said, "The courier company should strictly investigate this matter, I am not for compensation, but the insulting text on the package is really intolerable." ”
Ms. Zhang told the Red Star News reporter that at present, her appeal is still to find the person who wrote, hoping to get the apology and compensation of the person who wrote, hoping that ZTO can also have a positive attitude to deal with this matter, hoping that such incidents will not happen again.
On the afternoon of October 3, ZTO Express responded to Jimu News:
1. It is being verified with the customers of the sending merchant, the sending outlets, the Yiwu distribution center, the Ezhou distribution center and the delivery outlets; 2, it is currently confirmed that the parcel is delivered to the Yiwu outlets by the Yiwu sending merchants on September 10, and the commodity parcels are provided and packaged by the merchants. Through Yiwu and Hubei Ezhou transit sorting, September 12 at 4 p.m. Wuhan Sports Hospital outlets delivered, the complainant signed for receipt. According to the video provided by the complainant to the media, the package has been graffitied when it was loaded and unloaded at the Wuhan outlet; 3. Because the parcel transportation involves many links, the investigation still needs time. The complainant has called the police, and we will actively cooperate with the police investigation; 4. For such acts, the company has always banned and zero tolerance. If it is verified, the relevant personnel will be dealt with seriously.
In response to the courier company, netizens commented ↓
For this matter, Huang Xiwen, a lawyer at Shandong Zhengdu Law Firm, said that the courier side is responsible for carrying the express, and any situation in the express mail during the transportation process should be timely feedback to the recipient and dealt with in a timely manner.
According to Article 42 of the Law of the People's Republic of China on Administrative Penalties for Public Security: Writing threatening letters or threatening the personal safety of others by other means; blatantly insulting others or fabricating facts to slander others; fabricating facts to frame others in an attempt to make others subject to criminal prosecution or punishment by the administration of public security; threatening, insulting, beating or retaliating against witnesses and their close relatives; repeatedly sending obscene, insulting, intimidating or other information to interfere with the normal life of others; voyeurism, secretly filming, eavesdropping, Spreading the privacy of others. Whoever commits any of the above acts shall be detained for not more than 5 days or fined not more than 500 yuan; if the circumstances are more serious, he shall be detained for 5 days to 10 days, and may also be fined not more than 500 yuan.
(The Paper's comprehensive new Yellow River client, Red Star News, @Jimu News, netizen comments, etc.)
This issue is edited by Shan Zou