Beijing, May 31 news (reporter Huang Angjin) "looking for excitement" and "drawing the grand prize" psychology has made blind boxes a common practice. Recently, the quietly appearing blind box of express delivery has vividly interpreted the "blind box for all things".
The so-called express delivery blind box, that is, the buyer returns the express package, unclaimed express package, put on the blind box "new clothes", re-board the e-commerce, live broadcast platform, for sale. 9.9 yuan 1, 28.5 yuan 40, 84.9 yuan 80, or 29.68 yuan a pound... Different sellers sell differently and at different prices.
However, for what exactly the goods in the blind box of the express delivery are, some merchants have outlined the categories of the goods, while most merchants have not disclosed them on the grounds that "playing is a heartbeat".
Where do these blind boxes come from? In the absence of any knowledge of the relevant information of the blind box product, how to ensure the legitimate rights and interests of consumers?
<b>Is the delivery blind box removed from the hi "pit"? </b>
The reporter saw from a domestic e-commerce platform that the sale of express blind boxes merchants is not a minority, from the description of express blind boxes, can be roughly divided into "full blind" and "semi-blind" two categories, the former did not disclose any information about the contents of the blind box, the latter for the blind box in the commodity categories were summarized, such as home department stores, electronic products, maternal and infant products, toys, jewelry, etc. In addition, some merchants mainly sell international express blind boxes.
The sale method of express blind box is mainly divided into two kinds: "on the pound to sell" and "on the sale", from 1 pound to 4 pounds, from 30 to 80, and the price is mostly within 100 yuan.
As can be seen from the comment area of the express blind box store, buyer reviews are mixed. Some buyers have removed the "good pieces" of great value or surprise from the purchased express blind box, indicating "surprise"; there are also buyers who have received empty boxes, garbage, and waste products, and directly called "Taikeng".
In addition, for the express delivery blind box, netizens also have different opinions. Some people think that it is necessary to severely crack down on the phenomenon of express blind boxes, some say that they think that the blind boxes they buy are other people's garbage, "quite diaphragm", and some say that the merchants of express blind boxes have seized the mentality of people who love to take advantage.
(Screenshot from Weibo)
It is worth noting that some merchants clearly stated that "all goods are e-commerce inventory, chargebacks, tail orders... This item is not an unclaimed courier box. The reporter saw from the comments section of another store that a buyer left a message on April 27 this year: "The delivery date is April 10th... Someone else bought a courier and sold it to someone in less than a week? ”
(Screenshot from a domestic e-commerce platform)
So, where do these express blind boxes come from?
<b>Express blind box wholesaler: the quality is not accurate</b>
Mr. He, who specializes in the wholesale business of express blind boxes, told the Central Broadcasting Network reporter that their supply mainly comes from the return of goods from e-commerce platforms and live broadcasts, as well as the "picking up goods" on some domestic e-commerce platforms, that is, low-cost goods in the preferential activities of new users registration, "when new users register, spend a few cents to buy things", Mr. He said, "E-commerce goods will be better, and the unit price of the goods will not exceed 10 yuan." ”
"(We) only accept express mail returned by others, and those express deliveries that refuse to accept or stay, express delivery does not dare to sell, which is illegal." Mr. He introduced, "We receive goods every day, not necessarily to the express station to collect, but also to the place of live broadcasting. For example, live selling wine, selling 10,000 copies a day, may return 2,000-5,000 copies, (we) receive these goods returned. ”
However, in a conversation with another express blind box wholesale seller, the reporter learned that they were sold in the form of "charter", that is, "(buyers) pay a deposit, a (express) distribution center produced by the headless pieces (unclaimed express), all according to a few yuan a piece of away."
Mr. He said that in Zhejiang, especially in Yiwu, there are enough express blind box sources, "a few tons of goods a day are there", he said, he said that the express blind box wholesale business he operates is calculated by weight, taking the e-commerce returns with better quality of goods as an example, "7 yuan a pound, take logistics delivery".
When asked whether the quality of the returned goods is guaranteed, Mr. He said, "I can't say for sure, no one knows what is inside." But that's also the selling point. ”
It is worth mentioning that Mr. He told reporters that for the recovered express delivery, "some of them have been taken apart and seen, and some have not been opened." Another express blind box wholesale businessman also said, "There are dismantled, some are not dismantled, mixed (sold). ”
In Mr. He's view, the safety of the goods in the returned goods is guaranteed, "because these things are returned by the buyer, and these express shipments will be inspected by the courier company when sending, so it can be assured that there are no inflammable and explosive materials and drugs and other contraband in these couriers." ”
<b>Experts: Express blind boxes or infringe on the legitimate rights and interests of consumers</b>
In response to the current blind box transactions on the market, Zhao Xiaomin, deputy director of the Postal Express Special Committee of the Shanghai Transportation Commission, told the Central Broadcasting Network reporter, "It is definitely not compliant." ”
Hu Gang, deputy secretary-general of the Legislative Affairs Commission of the Internet Society of China, pointed out in an interview with the Central Broadcasting Network reporter that based on the uncertainty of the commodity category in the blind box of express delivery, and the blind box of express delivery originates from the secondary sale of return express delivery and ownerless express delivery, or infringes on the legitimate rights and interests of consumers.
Hu Gang pointed out, "Unlike the tide play blind box that limits the commodity categories in the blind box, if the express delivery blind box seller does not inform the consumer of the category of the goods in the blind box and the origin, producer, main ingredients, production date, validity period, inspection certificate and other basic product information required by the Consumer Rights and Interests Protection Law, then the express delivery blind box and the consumer's right to know are directly opposed. ”
"At the same time, not all categories of goods are suitable for blind boxes", Hu Gang analyzed that if the express blind box is taken from the returned or unclaimed express delivery as the seller said, and the seller is not clear about the product category in the blind box, then the express blind box may contain food.
"Most foods have shelf life and even specific requirements for stock and shipping conditions. If the seller is not clear about the product category in the blind box of the express delivery, how to ensure that the food is within the shelf life and how to ensure that the corresponding storage and transportation requirements are met? Once the food has expired and is still sold, the seller has obvious subjective negligence, which will damage the legitimate rights and interests of consumers. Hu Gang said that the blind box of express delivery may also involve special goods such as drugs, and there are also certain safety risks in its sale as a blind box.
Hu Gang believes that taken from packages abandoned or forgotten by others, express blind boxes may also pose a threat to consumers' personal privacy. "Packages that are unclaimed or returned by buyers carry personal information including name, phone number, address and so on. Merchants who recycle these packages, whether they repackage or not, are at risk of leaking this personal information when they sell them for the second time. He said.
In addition, Hu Gang pointed out that "the blind box of express delivery has the nature of a lottery in a sense, and in China, except for the sports lottery and welfare lottery provided by the sports authorities and the civil affairs departments respectively, other forms of lottery tickets are illegal." If the express blind box develops into a lottery model, it is likely to cause large-scale consumer fraud and systemic financial risks. ”
In fact, Article 4 of the Interim Regulations on Express Delivery clearly stipulates that no unit or individual may illegally inspect the express mail of others, except for the relevant departments inspecting the express mail in accordance with the law. No unit or individual may open, conceal, destroy, or resell other people's express mail without authorization.
"For unclaimed couriers, whether the recipient abandons or is stranded at the collection point for a long time, how should I deal with it?" Hu Gang believes that the relevant norms of the express delivery industry need to be clarified and strengthened.
Zhao Xiaomin said that the blind box economy as a new thing can not be blindly prohibited, but the regulatory rules should be updated and followed up in a timely manner. "If there is a lag, you need to patch it as soon as possible, if you let it develop, wait until it reaches a certain scale, there are more loopholes, and the cost of governance is greater." He said that from the perspective of express delivery companies or blind box sales merchants, it is necessary to satisfy the curiosity of consumers, but also to ensure the safety of people's lives and property and fulfill social responsibilities as the bottom line, so as to promote the benign development of the industry.
Hu Gang also pointed out that innovation must abide by the law. "As a new business model, the blind box economy must firmly adhere to a bottom line: the legitimate rights and interests of consumers." He said, "If the new business model infringes on the legitimate rights and interests of consumers, consumers are entitled to corresponding compensation, including punitive damages." ”