Source: People's Daily - Heilongjiang Channel Original draft
People's Daily Harbin, October 26, "The project can be implemented smoothly, the 'chief waiter' helped us coordinate a lot of things, without this support, the project could not have progressed so smoothly." The leader took the initiative to come to the door and sincerely helped solve the problem, which was really very touching!" The person in charge of the biomass cogeneration project of Zhongneng Construction in Zhaodong City, Heilongjiang Province, said.
As the leading unit of the city's business environment construction, Zhaodong Municipal Bureau of Commerce has been constantly exploring, daring to innovate, adhering to the work concept of "no small matter in enterprises", moving with sincerity and doing practical things, and winning a good reputation among enterprises with better service, higher efficiency and more practical measures.
Establish a contact system for service enterprises, actively coordinate relevant departments, fully grasp enterprise information, open up green channels for key enterprises, and take the initiative to escort. The chief waiter visits the enterprise, actually understands the problems of the enterprise, listens to the opinions of the enterprise, provides "menu-style" customized services guided by the needs of the enterprise, and opens up the pain points and blockages that restrict the approval of the enterprise project and the subsequent production and operation process. "There is no need for the enterprise to come forward, the 'housekeeper' is responsible for handling the formalities and running the approval for the enterprise, the enterprise is worry-free and trouble-free, and the efficiency of the work is still quite high." The project leader said.
Innovate the mechanism system, optimize the service process, and improve the efficiency of the work. The Municipal Bureau of Commerce regulates the handling process of government service matters, vigorously promotes one-stop service and one-window acceptance, and strictly implements the system of first-question responsibility system, one-time notification, and time-limited completion. In order to accelerate the signing of project contracts, start construction, and comprehensively optimize the business environment, the start-up time of enterprises has been compressed from 2 working days to less than 7 hours, and the fastest time is only 3 hours; the approval process of engineering construction projects has been accelerated, and the electronic certificate of construction permits for construction projects has been realized; the reform of real estate registration system construction and business processes has been further promoted, and the business circulation 8 windows have been reduced to 5 windows, the registration time has been compressed from 21 working days to 4 working days, and the mortgage registration business has been compressed to 3 working days The reform of the credit commitment system for administrative examination and approval has been implemented, and all 154 items of the administrative examination and approval credit commitment system have been publicized on the website, which can be examined and approved through five new methods: tolerant acceptance, notification commitment system, commitment to start construction, license operation, and commitment to renew certificates, and the construction of a "minimalist approval" model to create a high-quality and efficient business environment service brand.
The continuous optimization of the business environment has allowed many enterprises and projects to come to the area, and a total of 11 investment projects outside the province have been signed and introduced throughout the year, with a contract capital of 34.156 billion yuan. The continuous improvement of the government service model has made the business operation worry-free and at the same time reduced the burden for them, and there is more and more sense of belonging. In the next step, Zhaodong City will further deepen the service concept of "shop small two", provide all-round, multi-level and comprehensive services for enterprises, raise big fish in living water, and boost more enterprises to become bigger and stronger. (Han Tingpeng, Liu Chang, Yu Yang)
Photo courtesy of the Propaganda Department of Zhaodong Municipal Party Committee.