The full text is 2814 words, and the reading time is about 4 minutes
In the last issue, Xiaowei took you to know
Yuan Bo, who is conscientious and responsible, works hard and complains
Today's protagonist also works on the city walls
She is beautiful and gentle, polite and generous
She smiled cutely when chatting with Xiaowei
Today, let Xiaowei take you
Let's approach the protagonist of this issue, Yan Jie
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Name: Yan Jie
Gender: Female
Age: 30
Origin: Xi'an, Shaanxi
Job: Xi'an Qujiang City Wall Tourism Development Co., Ltd. Receptionist
Hobbies: Reading, writing with a brush, drawing stick figures
What kind of people are the most beautiful Qujiang people: people who love Qujiang, love their own work, have professional skills and knowledge, and have a spirit of dedication
1
The golden key on the shoulder can open all kinds of "locks"
Her story begins with a key.
Last week, when Xiao Wei was preparing the most beautiful Qujiang candidates for this issue, she looked at the candidate recommendation table piled up in the folder, and it was really difficult: so many excellent employees, who to choose!
"Golden Key"! These three words seem to glow, and suddenly caught Xiao Wei's eyes, so that Xiao Wei had the privilege of knowing this beautiful and generous "Qujiang man" Yan Jie.
What is the "Golden Key"?
I can't find out
Originating in Paris, France, golden key international is an international and professional brand service organization since 1929. Officially introduced to China in 1995, the International Golden Key Organization China was honored to be invited by the Beijing Olympic Organizing Committee of the 29th Olympic Games as the only brand service organization to participate in the reception service of the Athletes' Village and Media Village. For the first time in the Centennial Olympics, the Service of the Golden Key was demonstrated. The Xi'an City Wall Scenic Area is the first scenic spot in Xi'an to start the Golden Key service.
The interview was about in the Yongning Gate Moon City Museum,
After taking a seat, Xiao Wei's first question opened to the point:
What does the Golden Key look like, can I see it?
In her imagination, Xiao Wei originally thought that Yan Jie would take out a golden and unique key like pulling out a car key or a door key, who knew that she gently touched the badge pinned to the collar - "This is my baby." ”
She said to Xiaowei: Golden Key is an international service brand with an advanced service concept and standards. The "golden key" is the master key, which can open all kinds of "locks" and solve various problems.
What kind of lock can this key open?
Let's start with a story
In 2010, Yan Jie came to the big family of the City Wall Scenic Area and has been working here for more than seven years in the blink of an eye. In the face of tourists from all over the world, she has always adhered to the golden key concept of "I am not omnipotent but must do my best" to solve various problems raised by tourists.
One day, when she was checking whether the various areas were normal at the south gate, she saw a lady with a very anxious look, so she took the initiative to inquire and learned that the woman's mother was lost on the city wall and could not be contacted. She first calmed the mood of the tourists, on the one hand, she contacted the radio to find someone, and checked the monitoring screen, on the other hand, she sent the photo of the tourist's mother to the "Golden Key On-site Management" group containing on-site service personnel, and linked up to find someone.
With the assistance of the Scenic Area Safety Office, patrol cars and tourists carefully searched for the 13.74 kilometers of the city wall. Kung Fu paid off, and finally found the old man, at that moment the tourists and their mothers cried, and they kept thanking Yan Jie.
On the way back to the South Gate, Yan Jie found that the old man was walking a little wrong, so she asked the old man: "Is there something uncomfortable", the old man said that because he did not figure out the direction, the distance was a little too much, and his legs hurt.
Yan Jie did not say much at that time, when the battery car arrived at the south gate stepping, they got out of the car, Yan Jie squatted down to prepare to carry the old man, the old man was very moved, repeatedly stressed "no", and insisted on not letting her carry.
Finally, Yan Jie and the old man's daughter helped the old man down the city wall. On the 66 steps of the city wall, they walked very slowly, and they talked a lot during the period. Yan Jie said: "I am very warm with them, and I am happy to be able to help them very well. ”
Golden Key Service Commissioner Yan Jie helped tourists take pictures
"In other scenic spots, if the service staff takes the initiative to pick up boxes and take pictures for you, you may subconsciously take a few steps back and be vigilant." This will not be the case in the Xi'an City Wall, where tourists have become accustomed to our proactive service. Yan Jie said that the "lock" to unlock the estrangement between tourists and scenic service personnel is to use the "golden key" in her hand, two golden and shining cross golden keys, one is used to open the door of comprehensive services for enterprises; the other is used to open the door of comprehensive services in the city.
2
The city wall, the husband is given by the city wall
Just like having received professional etiquette training, Yan Jie's waist is very straight when walking, if you don't laugh, you must think that she is a high-cold beauty. However, after just three sentences, you will read in her smile that she is straightforward, kind and enthusiastic, and people will have a heartfelt sense of closeness.
Yan Jie talked about the interesting things that happened on the city wall, and suddenly said mysteriously: "By the way, tell you oh, I really have an indissoluble relationship with the city wall." ”
"My home is outside the small east gate, and I grew up in the roots of the city wall." Yan Jie said that when she was a child, she watched the lantern festival at the city wall, when she was supported by her father, she looked at the magnificent city wall with her small head on her back, and thought to herself, so high and thick, how long has the city wall been here, what was the ancient Xi'an like?
At that time, she must not have imagined,
At several important junctures in her later life,
All have to do with the city walls.
When she was in college, she majored in tourism management and was overjoyed to learn that she had the opportunity to intern in the Xi'an City Wall Scenic Area. At that time, she went through all kinds of historical materials, and she knew that the city wall was a priceless wealth for Xi'an and even for the whole world.
After graduating from the tour guide certificate, the interview question happened to be xi'an city wall, which was like a doomed fate for her, and successfully passed the exam; the city wall scenic spot recruitment, Yan Jie signed up. After the official admission, she almost cried with excitement. The most coincidental thing is that during this time of working in the city wall scenic spot, Yan Jie met her current husband.
"I feel like it's all arranged in the dark." Yan Jie said that her fate with the city wall was as strong as a piece of chocolate. "I love my job, working here is like at home, in fact, it is good to work with this mentality, for example, when we see garbage on the city wall, we will definitely take the initiative to pick it up, treat the city wall as our home, and will have a sense of responsibility to welcome every guest who comes." I like to deal with tourists, people are connected in their hearts, as long as we think in a different position and take the initiative to serve, we will be understood and accepted. ”
3
Receiving Liu Chuanzhi, he was as kind as the uncle next door
Yan Jie worked as a ticket inspector for 4 years, and after winning the "Golden Key", she was designated as a VIP receptionist.
The city wall has a special significance to Xi'an, and Yan Jie, a celebrity politician who has been on the city wall, can't remember how many there are. Hosting VIPs, she was both excited and stressed.
"Everyone who comes to the city wall is a guest of Xi'an, explaining the history of the city wall to them, I represent Xi'an, and I have a sense of mission."
She said that not long ago, when the Western Merchants Conference was held, she was temporarily arranged to receive Liu Chuanzhi, and she was very nervous about facing such a big "wrist" for the first time. In preparation, she kept letting experienced colleagues remind her of what else needed to be improved, but as soon as she saw Liu Chuanzhi, the other party kindly greeted her, and she instantly felt that Liu Chuanzhi was "kind like the uncle next door, there is no shelf at all."
Chatting and chatting, Xiao Wei and Yan Jie talked about their families.
Because of the special nature of the work, it is necessary to work three shifts.
On New Year's Day and Spring Festival
The moment when the family should have been reunited,
She was often absent.
"In August this year, my father died, I didn't have..." Speaking of this, Yan Jie couldn't help but cry, feeling that she owed too much to her family, "The father died, the child fell ill, and accompanied the family, these moments are the time when the family needs Yan Jie the most, but the life of the three shifts makes Yan Jie unable to accompany the family all the time." ”
"But now it's good, my family understands me." She suddenly smiled softly, "Say more nice things, the family will understand, my mother-in-law is now helping me with the child." The child is three and a half years old, and now whoever asks him 'where does his mother work', he will proudly say 'my mother works in the city wall', which is very cute. ”
Yan Jie finally told a story. She said that there was a day off work, her husband came to pick her up, sat in the car and looked at the city wall from a distance, the light outlined the city wall solemnly and quietly, her inner pride came out of nowhere, maybe at this moment the city wall is telling her: a person's life, there will be a lot of things, worth it, you need to experience it yourself, no need to say much, just need to feel it in silence to be moved.
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Text: He Xinxin, Wang Lei
Editor: Liu Ming
Proofreader: Liu Dong
Review: Wang Ping