ICBC's change redemption wins praise smile service warms people's hearts

Staff help clients save money.

Red Net Moment, October 14 (Correspondent Chen Tianzi) On the morning of October 11, a customer came to the hall of the Yellow River Road Branch of ICBC to inquire whether he could deposit change. The lobby manager does not hesitate to give the customer a positive answer. The customer then took a large number of small change bills and bags of heavy coins from his home, indicating that he needed to deposit them into his account.

The staff of the outlet immediately reported to the president of the outlet, and then immediately allocated manpower and set up a special counter to carry out the change inventory work for the customer. Due to the large amount of change brought by customers, employees in other positions have come to help after busy with their own business work, tacit division of labor, and close cooperation. After more than 3 hours of inventory, the customer finally brought more than 5,000 banknotes and more than 4,000 coins, bundled and tied up, and deposited the money for the customer in time.

After the business was completed, the customer's gratitude was overflowing with words, and they praised the professional and dedicated service spirit of the branch staff.

The service is no small matter, the details are warm. ICBC will also continue to make efforts to provide customers with more efficient and convenient services, integrate smiles into services, and leave satisfaction to customers.