Sutu.com, October 18 (Report: Li Nan) Today, Pan Zhanle, the world champion of swimming and the brand ambassador of Didi Chuxing's online car-hailing network, will participate in this swimming event. At the same time, Didi and Pan Zhanle continue to upgrade the travel experience, and continue to upgrade services in the three major scenarios of helping the elderly take taxis, chartered cars, and pet travel, take every trip seriously, and meet the travel needs of different users in subdivided scenarios.
Whether it is a race or a trip, Didi and Pan Zhanle will treat every trip with focus and seriousness. Just as Pan Zhanle does every detail better every time he trains and competes, Didi Chuxing is constantly upgrading the service experience of each trip to meet the needs of different subdivided travel scenarios as much as possible. For example, the elderly group takes a taxi, gathers with relatives and friends, and takes the "hairy child" out, etc. In response to these "little things", Didi has launched car services for the elderly, chartered cars, and pet travel, providing a better and more intimate travel experience.
In order to help the "silver-haired people" enjoy a convenient and smooth travel experience, Didi officially launched a taxi service for the elderly in January 2021. In order to understand the problems encountered by the elderly in the process of taking a taxi, the Didi Taxi team conducted in-depth interviews with more than 5,000 elderly people, and optimized the ride-hailing page according to the reading and usage habits of the elderly. It also provides a "one-click taxi" service, which saves you the trouble of entering a drop-off point, and you can enjoy the service by entering the "Taxi for the Elderly" through the Didi Chuxing App or applet.
As of September 30, 2024, Didi has provided 197 million trips to 6.24 million elderly people in 355 cities, with a cumulative service mileage of about 1.4 billion kilometers. As of September 30, 2024, Didi has provided 144,000 ride-hailing services for elderly users when they need to travel urgently such as medical treatment.
The picture group is: the elderly experience the Didi taxi service for the elderly
In order to meet the needs of users for special and chartered travel, Didi launched a chartered car service nationwide at the end of August this year. Didi chartered buses provide carefully selected drivers and exclusive vehicles, and users can book them on demand by entering the Didi chartered bus page through the Didi App, providing affordable and convenient services for family and friends to travel together and travel on holidays.
Didi's chartered car pricing rules are transparent, so users can see at a glance when choosing a model package, eliminating hidden consumption; In addition, Didi chartered car drivers need to meet more than 5 years of driving experience and excellent service reputation, and the vehicle is also a quasi-new car within 3 years. Based on Didi's professionalism in the field of travel services, Didi Chartered Car has also established perfect service standards, launched three service commitments of "worry-free refund, no-show compensation, free of charge, etc.", and provided 24-hour exclusive manual customer service to ensure the transparency of the itinerary and make travel more secure. In addition to individual users, Didi Enterprise has also launched a charter service in 53 cities, supporting two models: comfortable 5-seater and business 7-seater.
In order to better meet the needs of pet owners, Didi's pet travel service has been launched in 49 cities in Kaecheng, including Beijing, Shanghai, Shenzhen and other first-tier cities. Users can enter the pet travel page through the latest version of the Didi App or applet, and after adding a personalized pet file, they can choose the corresponding travel service according to their needs. As of October 1, 2024, Didi has provided special certification and training for 5,016 chauffeur drivers with pets, and passengers can also view the detailed code of conduct for pet-related rides through the Didi pet travel page.
The picture group is: Didi special car with pet travel service
Adhering to the mission of making travel better, Didi will continue to actively cooperate with all sectors of society, listen to users' feedback, gain insight into users' needs and expectations for travel, and continuously upgrade and iterate its technologies and products, so as to better meet the travel needs of segmented scenarios, strive to create user value, and serve the society with scientific and technological innovation.