"Sometimes there are conflicts and unpleasant problems between neighbors, and he comes to help communicate and solve them, and his methods are really good." Sister Li, who lives in Hengxiangcheng Community, Daoli District, said.
"He is diligent, hard-working, and we are all relieved to leave things to him." Colleagues said.
He is the talented community police officer of the Xinhua Street Police Station of the Daoli Branch of the Harbin Public Security Bureau, and the "Xiaocai Police Officer" in the mouth of the masses.
In 2004, Cai Zifeng took off his military uniform and joined the police camp with the pure heart of a soldier, which he has done for 20 years. During this period, he actively practiced the "Fengqiao experience", inherited and carried forward the Donglai "four hundred" work method of "entering hundreds of families, recognizing hundreds of families, knowing hundreds of family conditions, and doing hundreds of family affairs", always taking the satisfaction of the masses as the standard for measuring work, and constantly exploring working methods suitable for the situation of the jurisdiction. Thanks to the efforts of the "talented police officers", the contradictions and disputes among residents have been reduced, and the law and order in the jurisdiction has improved. Over time, everyone praised the "young police officer" as a practical person.
The stimulating influence of a great teacher, like life-giving spring breezes and rain
Be a good "caring person" for the masses
Located next to Kang'an Road, Hengxiangcheng Community is the largest community of Xinhua Street Police Station, with a large number of mobile people and a relatively complex public security situation. In order to grasp the situation of the residents in the jurisdiction in real time, the "Xiaocai police officer" always visits the next piece of a yellowed record book, regardless of the scorching heat and cold, rain, snow, wind and frost. He knows who the two love to quarrel, which unit residents have conflicts, and which merchants have potential safety hazards. His footprints have been found in every corner of the community.
One day in August last year, the square dance aunts of the Hengxiang City community came to the door of the police office, and they argued endlessly. The weather was hot, and in order to prevent the aunts from suffering from heat stroke, the "Xiaocai police officer" separated the two parties, calmed the aunts' emotions, persuaded them to go home first and wait patiently, and only left the representatives of the dance teams of both sides in the police room for mediation. It was understood that one of them thought that he had been dancing here for a long time, and that the new dance team had crowded their venue; On the other hand, the square is a public facility where everyone can dance.
After understanding the situation, "Officer Xiaocai" found a way to meet the dancing needs of the aunts without hurting the harmony and meeting the dancing needs of the aunts according to the time period and venue division of the two dance teams, and after more than 3 hours of patient mediation, the representatives of the dance teams of the two sides finally shook hands and made peace.
Innovative measures
Build a strong anti-fraud "firewall"
He fully adopts the modern policing model of "tradition + innovation" to carry out his work, and unites community cadres to form "Bingcheng Red Police" and other mass prevention and control forces. At the same time, a number of WeChat groups have been established to facilitate the solution of the people's urgent and difficult problems. In his work, he found that these WeChat groups were very beneficial to the collection of all kinds of information, so he used the "Jinshan Form" WeChat applet to make links and "QR codes", calling on residents to fill in relevant information on their own, and collecting more than 30 pieces of relevant source information. He also promoted the "National Anti-Fraud Center" APP through large-scale visits, and actively preached the knowledge of preventing telecommunication fraud to the masses, so that the incidence rate of community telecommunications network fraud decreased by more than 40% year-on-year.
"'Officer Xiaocai', come and help me see, is this a scam call?" Mr. Liu, a resident of the district, hurriedly came to the police office for help.
It turned out that Mr. Liu received a call from a police officer claiming to be from a public security bureau, saying that his child was involved in a case in a foreign country and would be sentenced, and that he needed money to operate if he wanted his child to be exempt from criminal responsibility. Mr. Liu remembered the anti-fraud knowledge that Officer Cai had preached many times, so he immediately found the "Xiaocai Police Officer". Cai Zifeng was keenly aware that this was a typical fraud case of impersonating a police officer, and while repeatedly telling Mr. Liu to ignore such calls, messages, links, etc., he verified the phone number and determined that it was a fraudulent call, successfully avoiding economic losses for the masses.
Stick to it
Meticulous "warm people's hearts"
In order to give full play to the role of the "police station at the door of the masses" and open up the "last mile" of convenient and beneficial services, "Xiaocai police officers" actively communicate and coordinate to reduce the round-trip time of the masses. At the same time, he has also changed from "going to the community" and "coming to the community" to "being in the community" and "guarding the community" around the clock, realizing the "in" community, "knowing" the community, and "integrating" the community, becoming the "main force" to protect the safety of the party, so that the grassroots governance and service forward have been perfectly integrated.
"Officer Cai, there is an old man on the side of the road on Kang'an Road who can't find his way home, and his mood is not very stable." After receiving the alarm, the "Xiaocai police officer" quickly carried out linkage with community service providers and the person in charge of the health center, placed the elderly in the nearest health center, monitored the physical condition of the elderly in real time, calmed the emotions of the elderly, and contacted their families.
"The old man has Alzheimer's disease, and we thought that there would be no ......accident if we were very close," 15 minutes later, the family members hurried over, remorseful, and thanked the "young officer" repeatedly.
For a long time, the "talented police officer" has been extremely affectionate for the people in the area under his jurisdiction, and has done an outstanding job in the post of community police. He regarded the "small post" as a "big stage" for realizing his self-worth, his footsteps never stopped, and his original intention of serving the people wholeheartedly was still hot, and the letters of thanks and pennants sent by the masses were the best confirmation of his work.