Recently, a complaint about the health status of high-speed rail seats has aroused widespread attention on social platforms. Some netizens shared a photo of the high-speed rail seat, showing that the seat has turned yellow and the seat cover has also fallen off, and questioned the frequency of replacement of the high-speed rail seat.
The 12306 customer service staff said that if the passenger has obvious stains on the seat, the conductor will replace it immediately, but there is no fixed replacement time for the seat cover, which is subject to the actual situation of the train, which caused many netizens to question. Relevant sources said that the high-speed rail cushion cannot be replaced by one passenger and one by one like the train sleeper.
On May 30, China Railway Group made a clear response through the WeChat public account of "China Railway": the replacement cycle of seat covers is 180 days.
The following is the full text of the response