The report of the 20th National Congress of the Communist Party of China proposed: "Accelerate the modernization of municipal social governance and improve the capacity of municipal social governance." "At present, with the accelerated development of new technologies such as the Internet, big data, cloud computing, and artificial intelligence, digitalization, informatization, and intelligence have become an important path to promote the modernization of social governance.
In June 2023, a resident of Baoyunli Community, Guangzhou Road Street, Jinchuan District, Jinchang City, reported to the grid staff that the sewer pipe of the building where he lived was blocked and dredged three times by himself, but it was not completely resolved. The community quickly convened relevant units and resident representatives to hold a consultation meeting to fully understand the crux of the problem, listen to the opinions of all parties, and discuss solutions, and finally the problem was properly solved, and the residents praised the results. This is an example of Jinchang City's use of information platforms to efficiently and quickly solve the demands of the masses. Open the local Ping An construction information platform "Jinshi e-Tong" App, and you can see many such examples......
In recent years, Jinchang City has adhered to and developed the "Fengqiao Experience" in the new era, continuously smoothed the channels for the expression of mass demands, and through "one network collection, first-line mediation, integrated linkage, and one screen presentation", informatization empowerment and actual combat operation, effectively integrated various information platform resources, effectively promoted information technology to help the investigation and resolution of contradictions and disputes, and effectively improved the ability of information technology to serve social governance.
Information supports the contradiction of "one network collection".
In Jinchang, the reform of "handling complaints immediately" is being further promoted, and the city actively builds the 12345 "handling complaints when receiving complaints" platform, adheres to the "No. 1 external" service to the masses, coordinates and integrates more than 30 government affairs hotlines in the city, and builds an intelligent information platform that can be circulated online, the process can be traced, the progress can be perceived, the data can be analyzed, the leaders can supervise, and the masses can supervise, and the "leadership cockpit" WeChat applet platform has been opened to realize the transfer, reception, and supervision of the mobile phone terminal at any time, and improve the efficiency of handling from the source of "receiving complaints". In order to further broaden the channels for accepting complaints, the netizen messages, mayor's mailboxes, municipal government portals and other documents are classified into the 12345 "Handle Complaints Immediately" platform for unified handling, and the "Code on the Office" applet is innovatively launched, and the masses can scan the code on their mobile phones to reflect the problems of their appeals, and extend the tentacles of "handling complaints immediately" to the masses and go deep into the grassroots to ensure the rapid circulation and efficient handling of the masses' appeals. In 2023, a total of more than 80,000 appeals from enterprises will be accepted, with a completion rate of 99.6% and a satisfaction rate of 97.9%.
At the same time, Jinchang City has built a unified information platform for the city's safe construction "Jinshi e-Tong", serving the county (district), township (street), village (community) three-level comprehensive management center, relevant functional departments and grassroots grid members, giving full play to the coordination and linkage role of departments, which not only objectively and comprehensively reflects the quality and efficiency of grid service management, but also conveniently and efficiently reflects dynamic information such as social security, contradictions and disputes, social conditions and public opinions, etc., and timely and effectively resolves contradictions and disputes, prevents risks and hidden dangers, and solves the demands of the masses. Real-time grasp of the relevant situation in various fields of social governance in the city. In 2023, a total of more than 38,000 pieces of information on contradictions and disputes, social security, social conditions and public opinions will be collected, with a completion rate of 99.8%.
"Jinshi e-Tong" connects the provincial information platform on the top, horizontally opens up the municipal 12345 "handling complaints" and urban operation management service platform, and covers the county and rural three-level comprehensive management centers and grid members below, so as to realize the interconnection of the platform, information sharing and sharing, and departmental coordination and linkage, so that the grassroots grid members can truly use "one platform, one entry, and one network handling". The events accepted by the 12345 "Instant Handling" platform are classified and summarized, and the online direct and rapid dispatch of orders to the grassroots "Golden E-Pass" platform is handled, and the public service facilities status events touched by the grid staff are directly pushed to the Jinchang City Operation Management Service Platform, which is handled by the relevant functional departments, and the online feedback results after the completion of the handling have effectively improved the quality and efficiency of the handling. The event information pushed by the dispatch can be simultaneously pushed to the provincial platform, realizing the two-way communication of data information collection and reporting and event dispatch feedback.
Zhang Xiaomei, a member of the first grid grid of Yongfuyuan Community, Chengguan Town, Yongchang County, said: "Now, we only use the 'Jinshi e-Tong' App for information entry, handling contradictions, collecting social conditions and public opinions, and those involving functional departments can also be directly transferred, which greatly improves the efficiency of handling and the contradictions of the masses can be resolved more quickly." ”
"First-line mediation" of source governance to resolve contradictions
Jinchang City integrates party building, civil affairs, emergency response and other work grids, implements "multi-network integration", optimizes and adjusts 695 grids, and is equipped with 695 full-time grid members.
Jinchang City gives full play to the role of the "headquarters" of the county (district), the "platform" of the township (street) and the "position" of the village (community) of the comprehensive management center, creates a "one-stop" diversified platform for resolving contradictions and disputes, gathers the joint force of social governance, effectively diverts and diversifies the resolution of contradictions and disputes, activates the source of dispute resolution resources, broadens mediation channels, and solves the demands of the masses and contradictions and disputes.
Through online public reporting and offline grid investigation and disposal, the masses can easily reflect their demands, and the information platform will transfer them in a timely manner, forming a mass appeal acceptance model that is connected up and down and has efficient services, extending the tentacles of social governance, improving fast and accurate handling, and promoting the masses to "reflect at their fingertips and handle them on the code", so as to improve the efficiency of serving the masses. Mr. Li, a resident of Jiarunyuan, Guilin Road Street, Jinchuan District, said: "In the past, if there were any problems, we could only go to the community or find a grid staff to reflect and solve them, but now if there are any problems, we can also scan the code downstairs to reflect directly, which is very convenient, and can also be quickly replied to, and I feel that the community service is more convenient and intimate!" ”
Diversified participation and "integrated linkage" reconcile contradictions
How to improve the sense of security of the public, social security prevention and control is the first examination question. Jinchang replied with "three-dimensional, information-based social security prevention and control", which must be prevented comprehensively and carefully, so as to weave a good network of peace and consolidate the foundation of peace.
Relying on the "Xueliang Project" intelligent security system, Jinchang City has a total of 8,382 video resources connected to the city's general platform, pushing video resources to the armed police, fire protection, urban management, civilization office and other departments on demand, helping social control, fire rescue and urban management, and the public security organs' video directly solves the case with a rate of more than 95%. The city accelerates the construction of smart security communities, and makes every effort to promote the deployment of intelligent access control, vehicle capture, video intercom, face recognition, intelligent early warning and other security equipment at the entrance and exit of the community and important public parts, and automatically collects all kinds of public security information in real time, promotes the construction of front-end smart units in residential communities, and helps the investigation and resolution of contradictions, disputes and risks and hidden dangers, and the city has built 182 smart security communities.
The smart traffic management project implemented in 2023 will further improve the level of urban information management and empower the construction of the city's smart city system and smart politics and law through front-end perception and global coverage, complete and strong police equipment, innovation in the application of the centralized index platform, and improvement of infrastructure reinforcement.
Jinchang City relies on the "Jinshi e-Tong" information platform to allow all functional departments to jointly participate in the collection and entry of information on special populations, social security, campus and surrounding security, investigation and resolution of contradictions and disputes, social conditions and public opinions, and rapid disposal of incidents, promote the coordination and linkage of departments, form a joint force in governance work, and strive to create a work pattern of online diversified participation in dispute resolution, so as to realize the prevention, timely warning, and linkage mediation of contradiction risk sources in the jurisdiction, and effectively improve the comprehensive governance capacity of joint prevention and control.
Digital empowerment "one-screen presentation" researches contradictions
Jinchang City has continuously strengthened the in-depth application of digital technology in the field of social governance, promoted the intelligence and specialization of social governance through big data, and further promoted the transformation of grassroots social governance from "governance" to "wisdom".
Based on the elements of people, places, things, things, and situations, the Jinchang "Jinshi e-Tong" information platform aims at the collection and integration of various information resources, focusing on event types, data types, regions, time dimensions and event handling, using big data analysis methods, through columns, cakes, lines and other charts in real time one-screen visual display, to achieve multi-level, multi-faceted statistical sorting and comparative analysis, from which to find regularity, dynamic, regional attribute characteristics, analysis and judgment of social contradictions and risk situations, and form the "Safety Situation Analysis Monthly Report" Make comprehensive judgments, predictions and early warnings on the city's social governance status, truly change "static data" into "dynamic intelligence", and effectively provide relevant reference for party committees and government decision-making.
Chen Guoxian, director of the Jinchuan District Comprehensive Management Center, said: "We use the information platform to gather social governance data, through multi-dimensional analysis and data research and judgment, dynamically grasp the development trend of social governance, make real-time early warning and prediction, put forward opinions and suggestions on industries and regions with prominent problems and concentrated contradictions, and timely transfer them to relevant departments for research and resolution, which has played an important role in promoting social governance." ”
By creating a "highland" for information aggregation, Jinchang City strengthens the in-depth application of various information platforms, integrates information resources, strengthens intelligence information collection, extensively collects grassroots social governance data, sinks all data into the local data pool, strengthens data analysis and judgment, and achieves dynamic perception, massive aggregation, intelligent analysis, accurate early warning, and efficient disposal, and all the entered homicide early warning information is properly disposed of, and the security and stability are truly supported by big data services, and the level of "intelligent governance" of social governance is effectively improved.
Source: Democracy and Legal System Weekly Issue 1148 (Issue 16, 2024)
Release: Publicity and Education Department of the Political and Legal Committee of the Gansu Provincial Party Committee