Now, many citizens will repair the broken household appliances at home through the online platform, but Wuhan citizen Granny Li recently reported to us that she found a repair shop through Taobao to repair the TV, but the TV was not repaired, but the other party had to bear the freight by himself, what is going on?
Wuhan citizen Granny Li introduced,Eight years ago,She bought a 70-inch TV,In April this year,Her grandson was playing with toys,Accidentally smashed the display screen of the TV,Resulting in the TV set can not be watched normally, So Granny Li contacted a TV repair business in Guangdong through Taobao,The other party said that it only needs 1600 yuan to repair,The cost of mailing back,This made Granny Li very tempted,So she sent the TV to the other party。 However, after sending it, the merchant put forward a request: to make offline payment without going through the Taobao platform.
Granny Li said: "The TV was not repaired, and the round-trip shipping cost was more than 300 yuan, which made Granny Li feel very angry, she thought that the merchant did not fulfill the contract, and the merchant should bear the shipping cost of sending it back." ”
Subsequently, the reporter contacted the merchant, and the staff said that the TV was sent back without repair, not just because of the payment method, they replaced the TV display screen, and showed it to Granny Li to watch, but Granny Li questioned that the video was not recorded during the repair, and was worried that the accessories in the TV were replaced, so they changed back to the original display screen. The reporter contacted Taobao customer service again, and the staff said that the merchant should bear the responsibility of the merchant to deal with the freight for the customer after signing for the receipt, and they will contact the merchant to properly handle the matter.
In response to this situation, Wu Xingjian, a lawyer at Hubei Chisheng Law Firm, said that consumers are looking for merchants through the platform, so it is not at fault to ask for payment on the platform. Now because of the payment method, the merchant is unwilling to provide maintenance services, which is regarded as a breach of contract by the merchant, and the merchant should be liable for the loss of the consumer.
At present, through Taobao negotiation, the merchant has agreed to pay the shipping fee.