When we took the high-speed train, our expectations for the food service on the train were simple - as long as we had a simple boxed lunch and a bottle of cheap mineral water, we were satisfied. However, a passenger who wanted to buy 2 yuan mineral water was coaxed by a colleague like a "paparazzi", and the whole process was quite aggressive.
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Referring to this uproar of the high-speed rail "mineral water incident", the party concerned, Mr. Yao, has now narrated the whole story. He was on the train north from Shenzhen to his destination, and since he hadn't eaten in the morning, he planned to settle a meal on the train. However, when he asked the flight attendant if there was a cheap 2 yuan mineral water for sale, he was greeted by the other party's impatience and neglect.
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At that time, she replied that there was no cart and that she would have to pick it up in another carriage. "But when she got it back, she became very unfriendly, as if she was questioning why I bought something so cheap." "
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What's even more unbelievable is that after a little muttering, when Mr. Yao wanted a vegetarian box lunch, the flight attendant directly waved his hand and refused, turned around and left. Shortly after she left, Mr. Yao noticed that she was talking to her colleagues in a low voice not far away, even gesturing to his place, and her expression was full of expression
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In the face of such blatant insults and provocations, Mr. Yao immediately questioned the reason for the flight attendant's abnormal behavior. The other party has no reasonable explanation except for the disagreement. This attracted the person in charge of the train restaurant to apologize, "explain" that the conductor was new, and asked Mr. Yao not to take it seriously.
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For a time, this "2 yuan mineral water incident" was in an uproar. Many netizens have held grievances for Mr. Yao and asked whether the flight attendants discriminated against passengers or had a serious lack of professionalism. Some insiders revealed some inside information: due to performance pressure, some flight attendants will indeed give priority to promoting more profitable goods, and they are not keen on the "poor goods" of 2 yuan mineral water.
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As soon as these words came out, they immediately sparked a heated controversy on the Internet. Many people pointed out that this has seriously affected the service image of high-speed rail, and it is simply "greedy for small and big". After all, high-speed rail is the pride of the new era, symbolizing the take-off of the mainland's transportation industry, and it is a national business card that is well-known at home and abroad. How can such a petty incident hurt the image of the country and the feelings of the people? This also shows from the side that the relevant departments still have a lot of work to do in strengthening the professional quality training of employees.
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There is also no shortage of netizens with a neutral attitude to excuse the flight attendants. They believe that the current salaries and benefits of flight attendants are not too high, and it is understandable that they should simply pursue sales performance. Moreover, in terms of Mr. Yao's requirements at that time, he did seem to be a "picky eater" and more particular. Therefore, both parties have some improprieties, and hope to strengthen communication and create a harmonious and inclusive service environment in the future.
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The various problems reflected in this incident are worthy of our deep consideration. As a representative of the service industry, should we move towards a more humane and approachable direction? Should the needs of our customers be met, no matter how small? How to strike a balance between the pursuit of economic benefits and the maintenance of image? And how to make the flight attendants truly establish the concept of serving the people? We look forward to hearing these questions in the future.
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Regardless of whether it is right or wrong, we should be more open and friendly to jointly maintain the civilized development of the transportation industry. Because only in this way can new means of transportation such as high-speed rail truly become the symbol and spokesperson of the country's prosperity.
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