According to the meteorological department, there will be a wide range of heavy to heavy rain in the central and western parts of Guangdong in the near future, which will have a certain adverse impact on the order of railway transportation. In order to ensure the safety of passenger train operation, Guangzhou Railway Group will take measures such as speed restriction and suspension of trains on Beijing-Guangzhou, Beijing-Kowloon and Guangzhou-Shenzhen intercity lines according to the scope of rainfall. At the same time, some trains passing through the above lines will be delayed to varying degrees. We apologize for the inconvenience caused by this to the railway authorities.
According to the Guangzhou Railway Group, the recent heavy rains are frequent, and the Guangzhou Railway Group pays close attention to the impact of the weather, dynamically adjusts the train operation plan according to the actual situation, and takes measures such as additional opening and resumption of operation in a timely manner to meet the needs of passengers for safe travel. In addition, major stations will dynamically increase the number of refund and change windows to facilitate passengers to handle refund and change business offline.
As of 17:00 on May 17, the number of trains planned to be suspended is as follows: on May 17, it is planned to suspend 4 general-speed trains on the Beijing-Guangzhou Line; On May 18, it is planned to suspend 30 general-speed trains on the Beijing-Guangzhou Line and 8 general-speed trains on the Beijing-Kowloon Line; On May 19, it is planned to suspend 56 general-speed trains on the Beijing-Guangzhou Line, 13 general-speed trains on the Beijing-Kowloon Line, and 12 intercity trains on the Guangzhou-Shenzhen Line; On May 20, it is planned to suspend 11 general-speed trains on the Beijing-Guangzhou Line and 5 general-speed trains on the Beijing-Kowloon Line; On May 21, it is planned to suspend one general-speed train on the Beijing-Guangzhou Line. For the specific number of suspended trains, please check on the 12306 website (12306 mobile APP) or on Guangzhou Railway Weibo.
The railway department reminds that after receiving the text message of train suspension or querying the train suspension information on 12306, you can apply for a full refund on the 12306 website (12306 mobile APP) or the manual window of the railway station within 30 days (including the day) from the date of departure of the ticket, and no refund fee will be charged for the refund caused by the suspension of the train. Passengers who have paid in cash and have printed the reimbursement voucher should return the reimbursement voucher to the railway station window with the original valid ID used when purchasing the ticket within 180 days (including the day of refund) to collect the ticket.
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Source: Guangzhou Railway official website, Guangdong Emergency Management