Since the beginning of this year, the Heshui County Human Resources and Social Security Bureau has actively carried out the activity of "the first leader walks the process, and the unit (room) sits at the window", and the leading cadres have moved the "office location" to the government affairs hall, and through "doing a business, going through the process, and doing an experience", it has effectively helped enterprises and the masses to solve complex problems in the first time, and realized the "zero distance" of human resources and social security services.
Recently, Wen Bo, Secretary of the Party Group and Director of the County Human Resources and Social Security Bureau, carried out the work of "the first leader walks the process and the unit (room) sits at the window" in the county government service hall. Through "doing a business, going through the process, and doing an experience", the role is changed, the perspective is changed, the experience is felt and experienced, the face-to-face reception of service enterprises and the masses, and the leading cadres take the lead in learning policies and drilling into the form of business, and constantly improve the service awareness of the window staff, and effectively transform "you look for me to do things" into "I serve you".
While experiencing, while finding, while rectifying is an important part of the "sitting window, going process, excellent service" activity, in the transposition experience, experience the rationality and timeliness of the human resources and social security service handling process one by one, the problems found, establish a list of problems, determine the rectification responsibility unit, responsible person and rectification time limit, make every effort to do a good job in the implementation of rectification, and constantly improve the ability and service level of window staff to ensure that enterprises and the masses work more quickly and efficiently.
Wen Bo, Secretary of the Party Group and Director of the County Human Resources and Social Security Bureau, said: "In order to continuously optimize the business environment, improve the efficiency of the window, and improve the service level of human resources and social security for the people, our bureau strives to build a human resources and social security through train for the people, and has established a leading group on duty system and ' The first leader's process, the specific arrangement of the head of the unit to sit at the window, timely and accurately grasp the blocking points and difficult problems of enterprises and the masses, further optimize the service process, streamline the application materials, improve the efficiency of human resources and social security windows, and effectively improve the satisfaction of enterprises and the masses. ”
Up to now, the county human resources and social security bureau has accepted and solved 6 "urgent, difficult, and longing" matters for enterprises and the masses, received 6 letters and visits, provided consultation and guidance to 1,166 people (times) for human resources and social security policies, served 4,764 people for the elderly and special groups, and served 1,286 people with social security cards.
Reporter Cui Jinyun
Director: Wang Tingbin
Producer: Qiu Jingjing, Zhang Yufeng
Editor-in-charge: Li Dina
Editor: Zhao Xiang