Miss Xiao Zheng is a frequent customer of a beauty shop in Yuyao, Ningbo
She said after getting a skin booster at the shop
Redness of large areas of skin on the face
Xiao Zheng: My face is very hot, like a fire burning.
Reporter: How long has this been going on?
Xiao Zheng: More than two months.
During the interview, large areas of skin on both sides of Xiao Zheng's cheeks were red
It's hot to the touch
She provided a selfie after her skin booster in February
The degree of redness of the skin on the face at that time
It looks even worse than it is now
There is one on Kaifeng Road in Yuyao, Ningbo
"Zhenyan Technology Anti-Aging and Beauty Center"
Xiao Zheng said that she and Ms. Jiang, the proprietress of this beauty shop
Acquaintance for many years
How much money has been added to the membership card in total
I can't remember exactly
Xiao Zheng: I mainly do some nail art, skin care, and hydration. In 2021, I moved to the previous address, called "Covina Management Center", and I moved here last year. I started spending in 2021 and have been spending at her beauty shop every week since last year.
Reporter: What projects do you think she has done better to come to so many times?
Xiao Zheng: Because I have a good personal relationship with her, and I am like friends with her.
Xiao Zheng said that after the beauty shop moved to Kaifeng Road
The proprietress asked her to add money to her membership card
The transfer record shows
On January 22, Xiao Zheng transferred 3,000 yuan to Ms. Jiang
Reporter in the national enterprise credit information publicity system
I looked it up
This store belongs to the sole proprietorship
In accordance with the provisions of the Zhejiang version of the "Consumer Law" on prepaid consumption
Sole proprietorship
"The amount of a registered prepaid voucher provided to the same consumer
It must not exceed $2,000
The amount of a single bearer prepaid voucher
shall not exceed $500"
Xiao Zheng: The package was consumed twice, it cost me 1,000 yuan, and I still have 2,000 yuan left. I took the water light injection this time on February 27th, because of the 6,500 yuan charged in 2023, there are still many items in it that have not been consumed.
Reporter: Have you ever shown the packaging box of this skin booster?
Xiao Zheng: No.
Xiao Zheng said that after the water light injection
She felt hot on her face
Xiao Zheng and Ms. Jiang have communicated with each other on WeChat many times
On February 29, Ms. Jiang said: "The air conditioner is blowing too much
The seal will be gone in a few days
You put on a mask at night."
On March 1, Ms. Jiang suggested "wash it with normal saline."
Wet the compress for a while, then spray the water and wipe the cream."
Xiao Zheng said that she had tried all these methods
I still feel hot on my face
Later, I ran to several hospitals
It cost more than 4,000 yuan in medical expenses
Xiao Zheng only has this one in hand
Medical records of Huashan Hospital affiliated to Fudan University
The doctor's handwriting is a little "elegant"
But it can still be seen
"Edema" and "erythema" are mentioned in the outpatient records
Xiao Zheng: On March 6, I went to Yuyao People's Hospital for a month, but there was no improvement, and then I went to the dermatology department of the Second Hospital of Zhejiang University in Hangzhou. On April 29, I went to Shanghai Huashan Hospital to hang up the expert number for treatment.
Reporter: What treatment plan do the doctors in these hospitals give you?
Xiao Zheng: They said that it should be after I got the skin booster, maybe the disinfection was not good, or the depth of the injection was too deep, and the skin could not receive nutrients, which now caused the skin barrier to be damaged, and then turned into dermatitis.
Xiao Zheng said that she is still cooperating with doctors for treatment
In follow-up communication
Ms. Jiang transferred two sums of money
On March 2, the 600 yuan was the money for her first medical visit
On March 13, the two thousand yuan was the balance of 3,000 yuan for the card
WeChat chat history display
On April 25, Xiao Zheng proposed:
"If you lose money now, 30,000 is fine
If you help me do the recovery, 2 months
Then the two sides sign an agreement
If you do 30,000 yuan, you don't have to pay it
If you don't do it well, you don't have to do it in the follow-up, you won't have to pay 50,00
Ms. Jiang replied:
"Why should I pay you 30,000?
I can only do it well for you."
Xiao Zheng: The compensation of 30,000 yuan, my request is to include my lost work pay, I was at work before, because of my face, I quit my job, and I need lost work pay and mental damage expenses. After I got this disease, every night when I went to bed, my whole face was very hot, and she (Ms. Jiang) said that she could not compensate, so she could only go to her shop to repair it.
The staff of "Zhenyan Technology Anti-aging and Skin Center" said
The hostess was not there
Xiao Zheng made a WeChat call to Ms. Jiang
After the journalist identified himself
I communicated with the other party
Ms. Jiang, head of Ningbo Yuyao Zhenyan Technology Anti-aging and Skin Center: We are already negotiating with the Health Bureau, okay.
Reporter: I want to know, what is the current treatment plan in the store?
Ms. Jiang, head of Ningbo Yuyao Zhenyan Technology Anti-aging and Skin Center: We will communicate with the parties concerned about the treatment plan, and we don't need you to intervene.
The National Enterprise Credit Information Publicity System shows
The scope of this shop is life beauty services
Can I do a medical aesthetic procedure such as skin boosters?
The reporter rushed to the Yuyao City Health Supervision Institute
There is a team dedicated to combating illicit medical treatment
It's called "playing non-team"
Li Liwu, Captain of the Ningbo Yuyao Municipal Health Supervision Institute: On the morning of April 30, we learned about the complainant, and on the afternoon of May 6, the first day after the May Day holiday, our law enforcement officers conducted an on-site inspection of the complained beauty salon. On May 7, we informed the complainant that an on-site inspection had been carried out and the situation was further verified, and on the afternoon of May 9, the operator of the beauty shop was further investigated. According to the regulations on the management of complaints and reports by health supervision institutions, under normal circumstances, the investigation and disposal shall be completed within 20 working days from the receipt of the report, and if the conditions for filing the case are met, the case shall be completed within 7 days, and the administrative punishment procedure shall be initiated, and the administrative punishment shall be completed within 90 days.
Captain Li said
At present, the case is still in the stage of further investigation and evidence collection
Li Liwu, Captain of the Ningbo Yuyao Municipal Health Supervision Institute: If it is finally verified that the beauty salon has illegally carried out medical cosmetology, it will be punished in accordance with Article 99 of the "Basic Medical Care and Health Promotion Law", and a fine of five to twenty times the illegal income will be imposed, and the illegal income will be less than 10,000 to 10,000.