On April 23, Mr. Chen was in the live broadcast room of Kuaishou's "Lao Ge Preferred".
I placed an order and bought a silk quilt
The actual payment is 199 yuan and 9 cents
The delivery merchant is called "88 textile franchise stores"
Mr. Chan did not use it after the arrival of the goods
He asked his friend's company to entrust the inspection
The testing fee cost about 400 yuan
Jiangsu Chuangbiao Testing Technology Service Co., Ltd. testing believes
The filling of the sample submitted for testing is polyester fiber
It does not meet the relevant technical standards of silk
Reporter: Mr. Chen, let me ask you more, are you a professional anti-counterfeiter?
Mr. Chen: No, no, I'm an office worker.
Reporter: I have my own job, so did I accidentally swipe into the live broadcast room this time, or did I swipe it out?
Mr. Chen: That is, I followed him, followed him, and then watched the live broadcast at night, just out of curiosity, I felt that it was impossible to buy a 4-pound silk quilt for 199 yuan.
Mr. Chen said that he usually likes to watch live broadcasts and watch short videos
I also like to post videos
It has more than 30,000 followers on Kuaishou
There is a work like "100,000+"
But he doesn't play much now
Mr. Chan is a rigorous person
He recorded the live broadcast room and the order process
Anchor in the live broadcast room: Within a month, it's good to buy it back and keep it, it's not good to return it to me, don't want a penny, I want you to know that Andy Lau endorsed it, and the live broadcast room sells cheaper than ordinary quilts. This is the silk quilt, let me show you the silk inside, we cut this quilt, where do you buy it, I will show you this silk. This is a 4-kilogram, 3.8-kilogram, nearly 4-kilogram silk quilt, there is not a single polyester fiber in it, it is 100% silk inside, and I will show you the test report.
In the video, the anchor holds a test report and shows it
Can't see the whole picture
The official seal is "Nantong Fiber Inspection Institute"
As for the Andy Lau endorsement he mentioned
I don't see any information in this recording
Let's look at this quilt again
The label says "Silk Quilt"
"Filling 100% silk"
"Tribute Satin Jacquard"
Mr. Chen: There is no certificate, the brand, nothing, and the manufacturer's address.
Previously, Mr. Chen communicated with "88 textile franchise stores".
When he sent a photo of the test report
The other party did not respond
At the time of the interview, there were no products available for sale in the online store
In the order record of this silk quilt
marked "Taiyuan Lao Ge does not forget the original intention."
April 23 live broadcast room recommendation"
Mr. Chen dialed the customer service of Kuaishou e-commerce
Kuaishou e-commerce official customer service: support your return and refund.
Mr. Chen: Do you know that I have a test report in my hand?
Kuaishou e-commerce official customer service: We have already checked out the report, right?
Mr. Chen: That's right.
Mr. Chen then sent a photo of the test report to customer service
The other party said that he would investigate and understand immediately
The reporter also left contact information
No reply has been received as of press time
Mr. Chan said he had been approached before
claimed to be the public relations of Lao Ge's live broadcast room
Mr. Chen: You called me last time, Taiyuan Lao Ge's public relations, right?
Contact person provided by Mr. Chen: Yes.
Mr. Chen: How do you deal with my situation now?
Contact person provided by Mr. Chen: You call him, don't call me.
Mr. Chen: You called me last time.
The other party immediately hung up the phone
If you call again, you won't pick it up
Mr. Chen recalled a previous conversation between the two
Mr. Chen: Only refunds are not returned, you can use the quilt or return it. I said that your quilt was fake, and there was not a single thread in it, and he said that I don't know, you have to ask the shop about this thing.
The journalist sent a text message to the alleged staff member
There was no response
Mr. Chan thinks
If it is confirmed that this is a fake silk quilt
Then it should be treated as consumer fraud
I can't just get a refund
The feedback from the platform has been involved in the investigation
Review: Zhang Jihong, Chen Linyan