On May 15, at the 2024 Franchisee Conference, Tuhu announced the results of the "Good Reputation Store" in the second half of 2023 as a whole and awarded the awards. As the first user-oriented evaluation system in the automotive service industry, more than 3,400 Tuhu car maintenance workshops nationwide have been selected as "Good Reputation Stores".
After the release of the "Good Reputation Store" of Tuhu Car Care Workshop, it will not only become a guide for users before raising their cars, but also the national selection criteria embodied behind it will further make the "Good Reputation Store" a benchmark in the automotive service industry.
Excellent service, technology and environment, more than 3,400 Tuhu car maintenance workshop stores across the country have been selected as "good reputation stores"
It is understood that the "good reputation shop" system of Tuhu car maintenance workshop store includes three subdivision selection results: "service enthusiasm workshop store, technical assured workshop store, and clean environment workshop store". Among them, the Tuhu Car Workshop Store, which is outstanding in service, technology and environment, will be awarded the title of "Good Reputation Store - Customer Satisfaction Workshop Store".
According to the selection results, in the second half of 2023, more than 3,400 Tuhu car maintenance workshops across the country were selected as "good reputation stores". Among them, 917 Tuhu car maintenance workshops were selected as "service enthusiasm workshop stores", an increase of 109 over the first half of the year; In 2017, it was selected as "Technology Assured Factory Stores", an increase of 679 over the first half of the year; 2,883 were selected as "Clean and Clean Workshop Stores", an increase of 617 from the first half of the year. The three major selection indicators of service, technology and environment were completed, and a total of 402 Tuhu car maintenance workshops were finally selected into the list of "Good Reputation Stores - Customer Satisfaction Workshop Stores", an increase of 168 over the first half of the year.
At the press conference, Tuhu Yangche presented collective awards and plaques to the representatives of franchisees who were selected as "good reputation stores".
"Good reputation store" sets an example and benchmark to make users more assured, reassuring and worry-free to maintain a car
It is understood that Tuhu Car Care adheres to the concept of customer first, and will officially launch the selection of "Good Reputation Store" in 2023, and sincerely invites more than 10,000 "Tuhu Experience Officers" across the country to participate in the selection of "Good Reputation Store" by filling in the consumption evaluation of Tuhu Car Care Workshop stores, user satisfaction questionnaire survey, service survey and other forms.
In the massive evaluation and feedback, Tuhu adopted and collected opinions and suggestions extensively, and focused on the comprehensive evaluation of the factory stores from the three dimensions of service, technology and environment, in order to select the most recognized "good reputation stores" by users.
Behind the selection of "good reputation shop" is the trophy of the auto repair shop that makes the word of mouth of the car owner. At the same time, the "good reputation store" of Tuhu Car Maintenance Factory Store will set an example and benchmark in the industry, so that users can be more assured, relieved and worry-free to maintain their cars.
The label display of Tuhu car maintenance APP allows a "good store" to be seen by more people
For the majority of users, how to find the nearest "good reputation store" when maintaining a car? It is understood that the "good reputation store" of Tuhu Car Workshop will be displayed in the form of labels. When users check the store list and store details on the Tuhu Car Care App and Mini Program, they can find the factory stores with the label of "Good Reputation Store".
"The user's suggestions and suggestions are an important criterion for the selection of good reputation stores; The supervision of users is the driving force for urging good reputation stores to always adhere to high requirements and high standards to do a good job in user service. The relevant person in charge of Tuhu said that the selection of a good reputation store represents the recognition of users, which is a heavy responsibility and cannot live up to the trust of users.