Xiao Yuan reflected
Because the fitness instructor left
She wanted to negotiate with the store to withdraw from the private lesson
The other party insisted that she delete a real review
There is a "Neighbor Fitness" on Wangma East Road, Gongshu District, Hangzhou
Xiao Yuan said she lives in the neighborhood
I came here last October to give 24 private lessons
It cost 4900 yuan
The contract at that time could not be found
Xiao Yuan provided payment records
The beneficiary is called "Hangzhou Xianglang Enterprise Management Co., Ltd."
Xiao Yuan: And then this time it was because my coach left in January this year, so I didn't have a class scheduled for January. At that time, there were still ten classes left, and there were almost more than 2,000 yuan for ten classes, and then I came here to negotiate, and I said if I could get a refund, because the previous coach promised me that I could get a refund, and at that time, the store here provided me with a change of coach, and then I changed the coach to give him a chance, but he never changed it well. So I'm asking for a full refund now.
Xiao Yuan said that the communication about the refund was not smooth
She described her experience in the comments section of the business
Express dissatisfaction with the merchant's handling
Xiao Yuan: I wrote a real personal evaluation of myself on the review, and then he said that if the bad review was deleted, he would give me money, and he would return it to me. Then I said that you returned the money, and I will delete this bad review, because this bad review belongs to a real review. He told me in March that he had no cash on hand for more than 2,000 yuan.
Reporter: Is he the owner of this store?
Xiao Yuan: Yes, he is the owner of this shop. That is, (said) you can return the full amount to me in May, this time I went to him again in the middle of the May holiday, he said no, he said that he would give you a refund as soon as possible, then I asked him when the first time was, and he refused to say clearly.
Xiao Yuan provided a chat record with the company's big boss
On May 2, the other party said, "I asked you to delete the evaluation, but you haven't deleted it until now"
Xiao Yuan replied, "You said give me the money, I'll delete it, you said it yourself"
The other party said, "You delete it first, and I will deal with it for you as soon as possible"
On the day of the interview, the store "Xianglin Fitness" was closed
The sign at the door reads, "May 6 at 10 o'clock sharp"
The on-site reporter contacted the other party through Xiao Yuan's WeChat
The call didn't work
The reporter sent another text message indicating his intention to interview
There was no reply
Reporter No. 7 found the gym again
reflected Xiao Yuan's situation and demands to the store manager
For the deletion of the review thing
The store manager said that the refund was not handled by him, and it was not clear
Hangzhou Wangma East Road "Xianglin Fitness" store manager: I use other ways to see if I can transfer out, then if we finally reach an agreement, let's get it out, anyway, this kind of thing, there is no need to bother.
Can it be returned?
When to deal with it
The store manager did not reply positively
The reporter conveyed it to Xiao Yuan
She said she would insist on a refund
If the negotiation fails, a legal solution will be considered