01
Is there a limit to the number of passengers added to 12306?
The cumulative number of passengers under the registered user name "passed", "pre-passed" and "to be verified" is normally not more than 15.
02
How do I pay for a train ticket at a ticket vending machine?
Ticket vending machines can be paid in cash or with a bank card issued by the bank indicated on the ticket vending machine, as well as debit and prepaid cards (excluding credit cards) from other banks with the UnionPay logo.
03
How do I apply for a temporary identity certificate for passenger trains?
When purchasing a ticket, after purchasing a ticket, or before boarding, passengers who are unable to present valid ID documents due to failure or loss of valid ID documents can go to the railway public security card gate of the station to apply for a temporary identity certificate for taking the passenger train (passengers with Chinese resident ID cards can apply for an electronic temporary identity certificate on the railway 12306 APP).
The temporary identification certificate for taking the passenger train is only for passengers to purchase tickets, refunds, changes, real-name verification, ticket inspection and boarding, so please keep them properly.
04
Can I buy a student ticket in sections?
According to the preferential travel section indicated on the student card, if there is no direct train or one of the sections of the EMU train can be purchased in sections.
Source: Shanghai 12306
Editor: Feng Wei and Chen Mengxue
Second trial: He Na and Wang Shan
Third trial: Feng Ying
Submission email: [email protected]