A few days ago, the Chengdu-Chongqing High-tech Zone jointly issued the "Chengdu-Chongqing High-tech Zone to Carry out Government Services "Cross-domain Communication" and "Virtual Comprehensive Window" Service Work Plan to further promote "efficient completion of one thing".
In the past, when handling government service matters across provinces, it was necessary to submit materials to the local government affairs service center, and the local window would collect the materials and mail the materials to the local department in charge of the business, and then distribute the results to the masses after the review was passed. If the materials do not meet the requirements, they need to be returned through the original channel, which may cause the masses to "wait more" and "run away".
According to the plan, from May 1, 2024, enterprises and people in the high-tech zones of Chengdu and Chongqing will only need to go to the local government affairs hall to complete the relevant business work "face-to-face" through the "virtual comprehensive window" and remote windows, and can receive the results of the express delivery free of charge within the promised time limit.
On May 13, Ms. Peng from Sichuan Lilong Hengsheng Digital Intelligence Technology Co., Ltd. went to the Government Affairs Service Center of Chengdu High-tech Zone to handle the business of "registration of the establishment of domestic enterprises and branches".
The company plans to set up a branch in Chongqing, and the handler, Ms. Peng, originally thought that she would have to return to the two places to handle the matter, and was worried about the cost of transportation and time.
"The on-site window personnel checked the materials, and connected to the window personnel in Chongqing through the 'virtual comprehensive window' to remotely scan and collect the materials, and helped me log in and upload them to the 'Chongqing Kuaiban', and I could see the system operation of the Chongqing side through the screen throughout the whole process, and I could communicate at any time." Ms. Peng said.
Through the joint assistance of local window personnel and remote window personnel, Ms. Peng quickly completed the business, and according to the processing time promised by Chongqing High-tech Zone, she will receive the results of the free express delivery the next day.
In order to promote "doing one thing efficiently", the Chengdu-Chongqing High-tech Zone comprehensively sorted out the differences in the elements of government service matters, general conditions, package configuration, and approval process, and selected the cross-provincial "need to do", policies and regulations "allowed", remote video "can do" and "one thing" package to be included in the "virtual comprehensive window" service, and jointly issued the "Chengdu-Chongqing High-tech Zone to carry out government services "cross-domain communication" and "virtual comprehensive window" service work plan.
The plan is clear that from May 1, 2024, the enterprises and people in the high-tech zones of Chengdu and Chongqing will only need to go to the local government affairs hall to complete all the work such as business consultation, material verification, system login, assistant agency, business acceptance and other work through the "virtual comprehensive window" and "face-to-face" through the "virtual comprehensive window" and the remote window, and can receive the results and express delivery free of charge within the promised time limit.
For those who really need the original materials, the local window personnel will verify them on the spot, and in accordance with the requirements of the filing time limit of the remote approval department, they will be handed over regularly without affecting the issuance of the results, so as to truly realize the "one window, consistent experience, and one-time completion" of Chengdu-Chongqing cross-provincial and non-local affairs. This is another innovative measure after the mutual issuance of business licenses by the high-tech zones of Chengdu and Chongqing, and the first to carry out the mutual issuance and mutual recognition of "one industry and one certificate".
Numbers
At present, the "virtual comprehensive window" of Chengdu High-tech Zone has launched 130 items and 13 "one thing" packages for 11 departments, and the "virtual comprehensive window" of Chongqing High-tech Zone has launched 90 items and 49 "one thing" packages for 11 departments.
Photo by Guixi Street
Enterprises with service needs can go to the C09 window of the social affairs area on the second floor of the government affairs service center of Chengdu High-tech Zone (No. 999 in the middle section of Yizhou Avenue), the A07 window of the citizen service area of the government affairs service center of Chongqing High-tech Zone (No. 14, Fengyuan Road, Jinfeng Town), the B11 window of the enterprise service area, the government affairs service sub-center of Xiyong Micro Electric Park, and the convenience service center of Bafu Town.
In the next step, the Chengdu-Chongqing High-tech Zone will further focus on the cross-provincial service needs of enterprises and the masses, and build a virtual comprehensive window remote assistance system of "11 special zones + 3 sub-centers + 17 convenient service centers" in Chengdu High-tech Zone and "1 district-level hall + 2 park centers + 10 convenient service centers" in Chongqing High-tech Zone in batches, explore more cross-regional handling of matters, and rely on the "virtual comprehensive window" service model of Chengdu-Chongqing High-tech Zone to continuously expand outlets and scenarios to the cooperation area of the Chengdu-Chongqing Economic Circle, and promote cross-regional cooperation in Chengdu-Chongqing, cross-level service interconnection, easy to do.
Source: Chengdu High-tech Zone Smart City Operation Bureau