From fish ponds to shanty shops, to commercial markets, to modern stores, Sanxiang Nanhu Market in Furong District, Changsha City, opened in 1996 and has now become a comprehensive wholesale and retail market integrating electrical appliances, furniture, fabrics, professional audio, electronic components and refrigeration. There is an endless stream of customers in the market, most of them are familiar with the old customers, with high-quality service and integrity management, here is known as "the people's rest assured market".
Gold medal merchants set an example to lead the new trend of integrity
"You can see if this is the latest refrigerator." "What size TV do you need?" In the store of Changsha Pu Power Generator Co., Ltd., the sales staff are all busy, patiently introducing products to customers and providing professional shopping advice. "Our store is about 600 square meters, with tens of thousands of customers every year, and dealers under the umbrella are all over the province, most of whom are old customers or customer referrals." Tan Wenzhong, general manager of Changsha Pu Power Generator Co., Ltd., told reporters that the company adheres to the business tenet of "stressing integrity, abiding by rules, and building reputation", and has won the support and trust of consumers, and has become the store with the highest efficiency in the household appliance industry in the province.
Changsha Pu Generator Co., Ltd. has been rated as "Civilized and Honest Merchant" for many years.
"Don't just do business with customers once." This is Tan Wenzhong's business philosophy, based on "sincerity" and "trust", Changsha Pu Generator Co., Ltd. is based on the home appliance industry. Transparent price, sincere service, Changsha Pufa has been committed to establishing long-term cooperative relations with customers, and the selection of high-quality brand agents is the basic criterion. At the same time, the company does free door-to-door measurement and design before sales, introduces products truly and comprehensively, and truly recommends products from customer needs; To reduce the price and refund the difference, the price increase is not at a premium, provide professional after-sales service guarantee, and solve the worries of customers shopping. "In order to allow customers to buy more suitable home appliances, sometimes we have to visit the door more than ten times before sales to ensure that the home appliances match the decoration design." Tan Wenzhong mentioned that since the establishment of the store for decades, the high-quality products and services have touched countless consumers. "There are even customers who refer their friends several times a year after spending money in the store." Tan Wenzhong said that there are not a few customers with a high referral rate and a high repurchase rate. Changsha Pu Generator Co., Ltd. has also been commended by the Sanxiang Nanhu Market for ten consecutive years, and has been awarded the titles of "Civilized and Honest Merchant", "The Most Beautiful Honest Business Household", "Star of Honest and Civilized Management" and "Gold Medal Merchant".
Management is in the forefront to create an honest brand market
In Hunan Sanxiang Nanhu Market, there are countless merchants who are famous for their "integrity", which is also the secret of the market's longevity. The relevant person in charge of the market told reporters that as early as 1999, Sanxiang Nanhu Market took the lead in implementing the reassuring project in the national market, and established a series of systems such as "merchant integrity file", "merchant audit and registration", "supervision and inspection", "commodity quality return visit", "advance compensation" and "clear price", and insisted on implementing it in market operation and management, and constantly polishing the integrity brand. In order to let the wind of integrity blow all over all corners of the market, the market will hold 315 integrity management theme activities such as "Integrity Prosperity, Civilization First", "Red Sail Yaonan Lake, Integrity Casting Sanxiang", "Sanxiang South Lake, Honesty to Jinkai" and other 315 integrity management theme activities, through the "Most Beautiful Integrity Merchant", "Integrity and Civilization Star", "Communist Party Member Demonstration Store" awarding and "Integrity Commitment", "Integrity Signature", "Integrity Story Sharing" and other links to spread the integrity business philosophy. And organize and carry out a series of activities such as "Hunan Good People Lecture Tour" and "Integrity Pioneer Theme Salon" to guide business households to spread the business philosophy of integrity to each other.
In 2001, Taifeng Road in the market was awarded the title of "Hunan Province Shopping Street", becoming the first national shopping street in Hunan Province, and won the "Hundred Cities and Ten Thousand Stores No Fake Demonstration Street" for many times, and the market was also rated as "National Integrity Market", "National Shopping Street", "Hunan Civilized Market", "Hunan Province Quality Trustworthy Unit", "Hunan Province Consumer Trustworthy Unit", "Changsha City Clearly Marked Price Market" and other titles. "Integrity" has been engraved in the blood of Sanxiang people, "Sanxiang Nanhu Market" has also become a golden signboard, the majority of consumers rest assured to shop, the majority of business households to operate with peace of mind, has become a well-known integrity brand market.
Source: Changsha Civilization Network
Editor: Pi Anqi