I stood at the door of the mobile business hall, my mind mixed with doubt and anger. I can't understand why a simple plan change request can be so complicated. I originally thought that Mobile, as the largest communications operator in the mainland, would put the needs of consumers as the first consideration, but now I have deep doubts about this concept.
It was a sunny day, and I came to the mobile business hall with anticipation. I would like to be able to swap my expensive $118 package for a more affordable $8 package with a number of insurance options. However, when I asked the staff about my needs, I was blown away by their answers. They told me that this package is specially for people with disabilities, poor people and seniors over 60 years old, and that you must have a certificate to apply for it.
I was stunned, I couldn't understand the logic. Why can't an ordinary consumer choose this package without relevant proof? I obviously want to save money, in order to better plan my life, why should I suffer such restrictions?
I looked at the indifferent eyes of the staff, and the anger in my heart gradually rose. I felt deeply deceived by the movement. I used to trust mobile so much that they thought they were thinking about the consumer, but now I realize that they are treating us like this.
I left the mobile business hall with a lot of disappointment and anger in my heart. I can't understand why a company's values are so distorted. Don't they know that consumers are their food and clothing? Don't they know that only by meeting the needs of consumers can they gain their trust and support?
I deeply feel that as a consumer, our rights and interests need to be safeguarded by ourselves. We can't expect businesses to take the initiative to think for us, and we can't expect them to have true empathy. We can only rely on ourselves, with our wisdom and courage, to protect our rights and interests.
I'm reminded of the famous saying, "There is no such thing as a perfect business, only a perfect consumer." This sentence stung me deeply. Are we consumers really only passively accepting the company's regulations and not having a choice? Are we consumers really only led by the nose by the company, and can't have our own opinions?
I don't believe, I believe, we consumers have our own rights and our own choices. We, the consumers, should not be bound by the company, should not be limited by them. We, the consumers, should have the right to choose the package we want and the right to enjoy our due rights.
I hope that mobile will re-examine their approach, that they can really think about the consumer, that they can really respect our choices. I hope that all companies can understand that only by meeting the needs of consumers can they gain their trust and support.
I hope that we, the consumers, can unite to jointly protect our rights and interests, so that enterprises know that we are not easy to bully, we have our own rights, and we have our own choices.
Let's work together to fight for our rights and interests, and let enterprises know that we, consumers, are not easy to mess with!