Be a leader, be a manager, these seven communication tools, you must not miss!
Have you ever encountered such a dilemma:
At work, it always seems that your instructions are not being carried out accurately, there are always misunderstandings in communication with team members, or it is always difficult to satisfy your superiors when reporting to work?
If you are troubled, then it is even more important to have effective communication tools.
In this article, we'll introduce you to seven must-have communication tools for management positions.
They can help you communicate your intentions more clearly and efficiently, and improve your management effectiveness.
01
SCQA Model:
Clearly elaborate, accurately communicate, and get to the core
Clear thinking is a prerequisite for effective communication.
No logical expression is equal to no expression.
In management, we often need to articulate ideas, analyze problems, and propose solutions.
The SCQA Expression Model is one such powerful tool that helps us organize our language in an organized way and make communication more efficient.
The SCQA expression model is a structured framework for problem analysis and solving.
其中S代表情境（Situation），C代表冲突（Complication），Q代表问题（Question），A代表答案（Answer）。
When using the SCQA model, it is important to ensure that each part is closely connected and avoid leapfrogging thinking to ensure the effective delivery of information.
At the same time, it is necessary to pay attention to the feasibility and pertinence of the answers.
When you need to report to your superiors, assign tasks to team members, or communicate needs to clients, you can use the SCQA model to structure your communication and ensure that the message is conveyed accurately.
02
MECE Rule:
The classification is clear, with no overlap or omission
Classification is the cornerstone of human reason.
At work, we often need to categorize things so that they can be better managed and analyzed.
Using MECE principles, we can think and express problems more systematically, avoiding omissions or repetitions, thereby improving the efficiency and accuracy of decision-making.
The MECE law, i.e. "independent of each other and completely exhaustive", is an effective way to classify them.
It requires us to classify in such a way that there is neither overlap nor omission between categories.
When using the MECE Rules, it is important to focus on the logic and rigor of the classification, ensuring that each category is independent and covers all possible situations.
For example, when illustrating a project plan, assigning work tasks, or elaborating a problem, applying MECE rules can help you think more holistically and avoid missing important information.
03
Johari Windows:
Expand consensus, narrow blind spots, and enhance trust
Johari Windows is a tool for analyzing and improving communication, which divides information into four areas:
Open Zone, Hidden Zone, Blind Zone, and Unknown Zone.
By expanding the open zone, we can increase mutual understanding and trust, which in turn improves the efficiency of communication.
Mahatma Gandhi said, "Understanding is the soul of communication." ”
In management roles, using Johari Vision, we can better understand our team members, eliminate misunderstandings, and build consensus.
For example, in team building, employee coaching, or customer relationship management, using Johari Windows can help you better understand others and reduce misunderstandings and conflicts.
"Know yourself and know your opponent, and you will not be defeated in a hundred battles."
It is worth noting that when using the Johari window, it is necessary to pay attention to the openness and sharing of information, and strive to expand the open area and narrow the hidden and blind areas.
Therefore, it is important to focus on listening and feedback when communicating, and actively share your information with others, while respecting the privacy of others.
04
Funnel Principle:
Layer by layer churn, strengthen communication, and deliver correctly
The principle of the communication funnel reveals the phenomenon of decline in the process of information transfer, which is like a funnel, and the information is lost layer by layer in the process of transmission.
This principle is reflected in all kinds of communication situations, especially when issuing management instructions, team meetings, and project communication.
For example, 100% of what a person thinks in his heart may only be 80% when expressed, 60% when received by the audience, only 40% when he is truly understood and digested, and only 20% when finally translated into action.
The funnel principle reminds us that attrition in information transfer is the norm, and we must consciously improve the efficiency of information transfer.
Understanding the funnel principle can help managers choose the communication method and content more carefully to ensure the effective delivery of information.
In order to cope with the loss of information caused by the funnel principle, managers need to master some communication skills.
For example, try to use clear and concise language and avoid complex industry jargon; When conveying important information, it can be repeated many times to deepen the impression.
At the same time, listeners are encouraged to ask questions and give feedback to ensure that the message is understood correctly.
05
STAR Model:
Tell a story, have a clear structure, and demonstrate competence
The STAR model is a communication tool commonly used for interviews, performance reviews, and self-introductions, and it consists of four parts:
情境（Situation）、任务（Task）、行动（Action）和结果（Result）
"Stories are the most powerful way to educate."
With the STAR model, we can tell an organized account of how we accomplished a task, what actions we took and what results we achieved in a given situation.
This not only helps to demonstrate our abilities and achievements, but also gives the audience a more intuitive understanding of our work experience and problem-solving skills.
For example, in interviews, performance reviews, or self-introductions, the STAR model can help you showcase your abilities and achievements in a more vivid and concrete way.
When using the STAR model, focus on the authenticity and credibility of the story and avoid exaggerating or fabricating facts.
At the same time, pay attention to the vividness and appeal of the language, so that the audience can feel your story immersively.
06
GROW Model:
Set goals, explore solutions, and unleash your potential
The GROW model is a commonly used coaching technique that consists of four steps:
设定目标（Goal）、分析现状（Reality）、探索方案（Options）和制定行动计划（Will）。
"The goal is a beacon of success."
In management roles, we can use the GROW model to help team members set clear goals, analyze the current situation, explore feasible solutions, and develop concrete action plans.
This not only stimulates the potential of team members, but also improves team cohesion and execution.
For example, in employee coaching, self-improvement, or project management, using the GROW model can help you or others to set goals more clearly and develop an actionable action plan.
When using the GROW model, it is necessary to pay attention to the clarity and feasibility of the goals and the specificity and operability of the action plan.
At the same time, it is necessary to pay attention to feedback and adjustment in the process to ensure that the goal is achieved. Also, pay attention to the needs and wishes of the person being coached.
07
Emotional Accounts:
Build trust, maintain emotion, and promote cooperation
Emotional account is a metaphor used to describe the trust capital in a relationship.
By constantly "saving" (i.e., accumulating trust and goodwill) in daily interactions, it is possible to withdraw "money" (i.e., gain support and help from others) at critical moments.
Trust is the cornerstone of cooperation.
In team building, customer relationship management, or communication between superiors and subordinates, focusing on maintaining emotional accounts can help you build good relationships and foster collaboration.
Trust builds slowly, but it can be destroyed overnight.
When using emotional accounts, it is necessary to pay attention to the principles of integrity and mutual benefit, and avoid excessive "withdrawals" that lead to trust overdrafts.
Therefore, it is necessary to pay attention to the principle of honesty and sincerity, and avoid hypocrisy and deception.
At the same time, it is necessary to pay attention to the accumulation and maintenance of daily life to ensure that you can get the support and help of others at critical moments.
✎ Write at the end
In the process of moving into a management position, it is essential to have effective communication tools.
But remember, tools are only auxiliaries, and true communication requires the heart to feel, to listen, and to understand others.
Finally, let's ponder a question:
"On the road of communication, do we really understand the meaning behind these tools? And how can we integrate these tools into our daily communication and make them a powerful assistant in our management work? ”
Only by constantly reflecting and practicing can we go further and higher in the workplace.