Mr. Guo reflected
His son broke a bone in a fall in a trampoline park
The cost of medical treatment has always been at odds with the venue
Mr. Guo: When I was a kid jumping here, after the jump, I walked from here, and when I came to this jump, there was a child next to me who kept jumping, and when he jumped, he walked unsteadily, fell sideways to the ground, and fell on this side.
Mr. Kwok's son is 12 years old
I usually study in Anhui
Winter and summer vacations and holidays will come to Hangzhou
He said on August 5 last year
The son is at No. 1218 Danonggang Road, Shangcheng District
When playing on a trampoline in the bullet sports center
An accident happened
The hospital diagnosed a supracondylar fracture of the distal left humerus
The child had three steel nails in his arm
Mr. Guo: It seems that the medical expenses cost 19,617 yuan, and I was hospitalized 3 times in total.
Reporter: Why hasn't it been handled for so long?
Mr. Guo: After one treatment time, the child went home to school after the other treatment was completed, and the reasons for the subsequent work were basically in the field, so I returned to Hangzhou during this time, and I came to deal with it in time.
Mr. Guo said that he had communicated with the merchant several times
None were agreed
Mr. Guo: The fee I reported to him at that time was a little more than 40,000 yuan, because after all, I was also working, and I took care of him in Hangzhou for more than 50 days, and my loss was also very large, and they did not agree to my request. Later, I asked them to compensate for the full amount of the medical expenses, and they let me go to school with student safety insurance, and I will make up the difference according to the difference after the school insurance is completed.
Reporter: Why did they tell you to go to school?
Mr. Guo: I don't know about this, maybe this is the reason for them to shirk it, my current appeal is to let them bear all my medical expenses, and we will bear the other losses.
Mr. Kwok believes that the child fell and injured himself
Venues have a big part of the responsibility
Mr. Guo: First, the security officer is not monitoring the child's movement, and if the child cannot walk and jumps across the surface, he must at least stop it in time. However, he didn't see that my child would walk over, and the responsibility of the safety officer was not fulfilled, and this aspect must be responsible for the implication of sports.
Reporter: Were you there?
Mr. Guo: I was not there at the time.
Mr. Guo said that a friend brought his children to play that day
Later, he saw the scene through surveillance video
Hangzhou Shangcheng District Bullet Engraving Sports Center Director Qian: The child was walking on the trampoline, and our safety officer was by his side, and he had been maintaining all the order, but when our safety officer turned his head, he suddenly started to jump on other trampolines, ran over, and fell and fractured. He violated our rules at the venue, he was injured, and we are willing to pay a part of the compensation, but we cannot pay the full compensation.
Reporter: What are our requirements on the trampoline?
Hangzhou Shangcheng District Bullet Engraving Sports Center Director Qian: Two requirements are the most basic, first, don't jump two people together; Second, don't jump across the trampoline, this is also posted on the ground, and it is also broadcast on the radio.
Director Qian said
Safety signs and reminders are in place throughout the venue
The reporter saw that there were reminders posted in many places in the venue
For example, it is forbidden for 2 or more people to jump on the same surface
It is forbidden to jump from a height, jump on the surface, etc
It is written in the admission instructions
Please use the equipment in the venue correctly
Prevention of personal injury
Otherwise, you do so at your own risk
The customer notice says
Children under 1.4 meters
Must be accompanied by at least one guardian for admission
One-on-one babysitting is not available
Guardians should fulfill their duty of care throughout the process
so as not to cause accidents
Staff said
Customers are required to sign a security protocol before entering the venue
Among them, reminders are marked in red letters
Try to separate activities as much as possible
Avoid injuries caused by multiple people exercising on the same trampoline
Do not jump across multiple jumps
If any damage is caused as a result
The venue does not assume any responsibility
Director Qian of Hangzhou Shangcheng District Bullet Engraving Sports Center: At that time, we told him that under normal circumstances, we can only bear the responsibility of the venue, since you are injured in our place, we don't want things to happen, after all, we are also a business unit, so 20% to 30%, and we can also improve it if appropriate. He asked us for full compensation, and I said we couldn't pay the full amount of the medical bills. gave him an idea, if he is financially difficult, the child is studying and has a learning insurance, and our company will bear it after the insurance is reported, so that the matter can be made small, and we are just such a negotiation.
Later in the day, Director Qian replied
It is inconvenient to provide surveillance video
I would like to make the following points:
The venue is promoted through the entrance safety policy
Floor stickers, wall stickers, safety protocols
Safety notices were made in a variety of ways, such as regular broadcasts
Second, there are staff on site to manage
Accidents happen in a split second
Thirdly, since the child was injured, there have been many consultations
It has been repeatedly stated that no one wants the unexpected to happen
Willing to bear 20%-30% of the cost
Mr. Kwok did not accept it
Consider resolving the matter through legal means