Mr. Ding applied for a membership card at a hairdresser on Jiangguang Road in Shangyu, Shaoxing, and the signboard hanging at the door was called "Naia", but now it has become "Chenguang Meiji"
Through this mini-program called "Boka Member's Pass".
The reporter saw Mr. Ding's recharge records and some consumption records
The current balance in the card is 1156.5 yuan
December 17 last year
Mr. Ding at this "Naia Health Management Center"
Recharge 1398 yuan
He remembers that he had a 50% off card
Mr. Ding: At that time, I asked the store manager to give me a haircut, and he said that he promised to give me a haircut in the future, and he would pay 28 yuan for each wash, cut and blow.
Reporter: How much do you want to recharge?
Mr. Ding: You want me to charge 1,398.
Follow the photos shown by Mr. Ding
On the business license of this "Naia Health Management Center".
The name of the business is "Nes Barber Shop, Shangyu District, Shaoxing City"
The type is individual business
The operator's surname is Jiang
In accordance with the provisions of the Zhejiang Consumer Law on prepaid consumption
Sole proprietorship
"To the same consumer
The amount of the registered prepayment voucher shall not exceed 2,000 yuan
The amount of a single bearer prepaid voucher shall not exceed 500 yuan"
According to the 2024 consumption records found on the mini program
Mr. Ding arrived on February 25
Naia Health Management Center consumes 82 yuan
On April 21, I washed and shears twice
It cost another 56 yuan
Mr. Ding said that he and his family came to consume both times
April 21st
He thought the staff at the store were a little dumbfounded
Mr. Ding: The last time I came to shop, they said that it was the same store as the previous one, and the staff had changed.
Mr. Ding said
On April 29, a friend called him
Said that the Naia Health Management Center has changed its signboard
Mr. Ding: I have a friend who lives next to me and told me that this shop seems to have run away, and many people have gathered here to call 110 to call the police.
Reporter: How do the clerks explain their relationship with the previous store?
Mr. Ding: They said that they came over, and then they asked us to recharge, one (plan) is according to the original price, (washing, cutting and blowing) is not twenty-eight, it is fifty-six, to increase the price consumption, and there is a plan to enjoy the original price, assuming that the original balance has two thousand, to charge one thousand to enjoy the original discount.
Mr. Ding told reporters
The solution proposed by the "Chenguang Meiji" store
He and many of his customers found it unacceptable
Later, someone saw a video of a store visit on social media
The name of the store is "Naia Skin Care Health Management Center"
Positioned in Tongxiang, Jiaxing
The man in the video made Mr. Ding's eyes light up
Mr. Ding: I watched that video just to ask me to top up that person over there. At present, there are 241 people in our WeChat group.
Reporter: What is the recharge amount of most people?
Mr. Ding: Now we know that there are more than 3,500, 1,000 small ones, and 10,000 more.
Reporter: The total amount is also relatively large.
Mr. Ding: I estimate more than one million because they have changed stores now and we ask for a refund.
The reporter walked into the "Chenguang Meiji" store on Shangyu Jiangguang Road
I saw that the word "Naia" was still on the price list
The amount of recharge varies from 1,000 yuan to 5,000 yuan
The manager said
This shop was bought by their boss from someone else
Manager of Chenguang Meiji Store on Shangyu Jiangguang Road, Shaoxing: Because they are all members of "Naia", it must be consumed according to their price.
Reporter: When did you buy this store?
Shaoxing Shangyu Jiangguang Road Chenguang Meiji Store Manager: We are March 15th.
Reporter: What is your relationship with the previous "Naia"?
Shaoxing Shangyu Jiangguang Road Chenguang Meiji Store Manager: The name of the business license we transferred has changed.
The reporter passed the national enterprise credit information publicity system
I looked it up
This one mentioned by Mr. Ding
"Nice Barber Shop in Shangyu District, Shaoxing City"
The registration date is May 25, 2022
The date of approval is March 15 of this year
The proprietor became a man surnamed Huang
So where exactly has the business license of this store changed?
I'm sure you already know it
As for what Mr. Ding mentioned
Reload to continue to enjoy the discount
The store manager responded
Shaoxing Shangyu Jiangguang Road Chenguang Meiji Store Manager: We operate here and also want customers, so all the previous members, we let them consume.
Reporter: But can't enjoy the discount?
Shaoxing Shangyu Jiangguang Road Chenguang Meiji Store Manager: Yes, after all, their money is charged to the boss in front.
Reporter: They still have 2,000 in their card, and they have to top up another 1,000 to continue to enjoy discounts in your store.
Shaoxing Shangyu Jiangguang Road Chenguang Meiji Store Manager: This thing is voluntary, and there is no knife on his neck.
Mr. Ding had other things to do that day
The reporter rushed from Shangyu in Shaoxing to Tongxiang, Jiaxing
Found this house on Qihong Road, Puyuan Town
Naia Skincare & Health Management Center
The person in charge said
He will give Mr. Ding's customers an explanation
Person in charge of Naia Skin Care and Health Management Center, Qihong Road, Puyuan Town, Tongxiang, Jiaxing: We have communicated with the local Bureau of Commerce and the Market Supervision Bureau.
Reporter: How did those customers deal with the aftermath?
Jiaxing Tongxiang Puyuan Town Qihong Road Naia Skin Care Health Management Center Person in charge: We have a contract, the contract is inconvenient to show you, we will bring it together on the next trip.
Reporter: What is the general plan you discussed with "Chenguang"?
Jiaxing Tongxiang Puyuan Town Qihong Road Naia Skin Care Health Management Center Person in charge: Guests come to consume normally, if the guests are required to recharge to consume, because the service is not good, they are all responsible.
Reporter: Did you transfer the funds from the card to "Chenguang" or what?
Person in charge of Naia Skin Care and Health Management Center, Qihong Road, Puyuan Town, Tongxiang, Jiaxing: Yes, we have all moved to them.
The Commerce Bureau of Shangyu District, Shaoxing replied to reporters
How to deal with the member's card balance
"Naia" and "Chenguang Meiji" are two merchants
No agreement has been reached
Mr. Ding and some customers reported the problem of returning the card and refunding
The commercial department will coordinate the process