Mr. Liu lives in Shangcheng District, Hangzhou
On April 27, he was in a home near his home
Enod Bicycle Shop
Bought a bicycle for my 8-year-old son
It cost 1200 yuan
Mr. Liu said that the car was bought less than a week ago
Always drop the chain
Mr. Liu: At that time, the merchant also said that the German brand would help us when the time came, and if there was a quality problem, help us return or help us change, it was no problem. But after the purchase was successful, the next day my son went to ride and the chain fell off, three times in three days. After the chain fell off, I called their salesman and asked me to take my bike here for repairs. After the repair, yesterday my son rode his bike, probably from here to Peach Blossom Lake Park, about two kilometers, and rode to that side, and it broke.
Reporter: Something is broken.
Mr. Liu: I checked it on Baidu, and there was a rear paddle, and it rolled up directly, and then the bicycle couldn't push it. The bike broke down four times in a row no more than six days after it was bought, and the last time it was more serious.
Mr. Liu said that the bicycle frequently had problems
He wanted to get the car back
However, the store did not agree
Mr. Liu: The reason is that there is a plastic piece on the back of the bicycle, and there is friction on the plastic sheet, and he said that it was our child who rode it badly, and I now seriously suspect that it is a quality problem.
Reporter: Have your children ever fallen while riding a bicycle?
Mr. Liu: No, he is only eight years old, but he still rides relatively steadily. I told him I could get another one, and I accepted it, and I didn't need to get a refund, because I wanted the bike myself. He (the merchant) said that he would deduct 200 yuan from me, and said that if it was damaged, he said that he had to deduct 200 yuan before I was allowed to return it.
This Enod bicycle store
On Danonggang Road in Shangcheng District
Mr. Liu's son's bicycle is in the shop
You can see it
There are scratches on the side of the rear wheel transmission of the bike
A plastic part protruding from the side also showed signs of wear
The staff in the store told reporters
The bike had a problem recently
He went to the site to check it out
Enod Bicycle Store Hangzhou Dingqiao Store Staff: It is a back plate, that is, there is a flywheel behind it, it is on it, and it is completely an artificial process, because a child, he must not be able to pedal in the process of riding, he pedals hard.
Reporter: Is it because you are stuck and you can't move, or what?
Enod Bicycle Store Hangzhou Dingqiao Store Staff: Yes, this specific word is because the chain fell off, and then it was stuck, and it couldn't be moved, and then the child pedaled hard. Now the boss's meaning is very clear, if this gentleman wants a refund, because this car is also after he has ridden, it has also become second-hand, and if we sell it, we will definitely have to discount some price, so we will refund this gentleman 200 yuan less.
So why does this car keep dropping its chain?
Staff said
I had a test ride when I bought a car
There were no problems at the time
Regarding Mr. Liu's request to change the car
The staff communicated with the owner over the phone
Enold Bicycle Store Hangzhou Dingqiao Store Staff: If you change to another car, it will only be 200 yuan. For a new one, he is also the same car.
Reporter: Mr. Liu's car?
Enod Bicycle Store Hangzhou Dingqiao Store Staff: Injuries have been caused.
Mr. Liu: So it's back to square one?
Enod Bicycle Store Hangzhou Dingqiao Store Staff: Yes, it's back to square one.
The two sides failed to reach an agreement on the spot