June 26, 2022
Ms. Jiang purchased a Sony camera and accessories
It cost 22,900 yuan
Hangzhou Zhenghong Trading Co., Ltd. for the sale of cameras
In the Eastern Digital City on Qiutao North Road
: Three days after the camera was purchased, it had some stuttering, and some cases where the photos could not be viewed. Then I contacted the merchant as soon as possible, and he told me at the time that it was a problem with the memory card, and then guided me to spend a few hundred dollars to buy a Sony A card, which is the highest configuration card.
Ms. Jiang introduced
After changing the memory card
The camera works fine
But the good times didn't last long
: After using it for a year, I got stuck again, and I couldn't view the camera photos. After sending the fuselage over, the Sony guy told me a few days later that they disassembled the phone and found that the motherboard had traces of external repair, which was an unofficial trace, that is, we went to repair it. Then I thought, I am in the warranty period, my warranty is two years, how can I go to repair, and I found this problem for the first time, so I went directly to Sony's official after-sales service. Then he said, my motherboard has been repaired, and they refuse to warrant it, so I wonder if this is a refurbished or defective machine.
: The date of production is here, and the date of shipment is here.
: Do you have all the purchase channels?
: Yes, it's available in court.
: Then how can there be traces of external repairs?
: We can't explain this, why, because after all, we are here, from purchase to sale, three days, how do you explain it.
The "Sony" product repair order for September last year indicated
"The camera motherboard has been repaired and cannot be warranted
Sometimes the shooting screen freezes"
At that time, because of this judgment of the official after-sales
Ms. Jiang also filed a lawsuit in court
In pre-trial mediation
She made a request for a refund of one and three compensations
The store disagreed
The parties are still awaiting further court sessions
The proprietress showed a screenshot from her phone
: The model number of the 7M4, and then this is its serial number, 5118423, this serial number.
:Time?
: On June 21, 2022, the Shanghai warehouse was out of the warehouse.
The hostess introduced
This camera was shipped out of the warehouse on June 21, 2022
It was sold to Ms. Jiang five days later
: Is there a system?,It's all screenshots.,Can you log in directly?
: If you want the system, you have to log in to the company, and I don't have that permission. Because this is a higher-level authority, I can't log in, because I'm just an agent.
: You must have this on the test sheet, right?
: Yes, both.
The serial number indicated on the "Sony" product repair order
It is the same as the serial number of Ms. Jiang's camera
Show Boss Wang's wife the screenshot
The serial number is also the same
: If we go to buy the goods, if it is a three-pack period, we don't need to spend our own money to repair. Because the manufacturer can change it, you don't need to spend this money yourself, there is no such meaning.
The current situation is:
Both customers and the store denied that the camera had been repaired outside
The Sony camera was supposed to be under warranty until June of this year
However, it has been denied insurance at present
If you replace the motherboard at your own expense
Ms. Jiang needs to spend three or four thousand yuan
"Sony" product repair order is noted
The company providing the service is Hangzhou Yuyang Electronics
The address is on Wenhui Road
The group rushed here again
: It's only been five days since I bought the goods to ship them, so you can go to the company to find out, and you can all know about the purchase time of this machine.
: Saying that we have cultivated outside, and then refusing to bail, then it is the first time for me. I'm here to see under warranty, then we must have questions.
: Well, in this case, I will register it first, and then a special colleague will reply to you at that time, how to deal with it. I don't accept any interviews on my side.
presently
Ms. Jiang is still waiting for a reply from "Sony" after-sales