2013
Mr. Zhang bought a BMW 1 Series
He said after the warranty period
The car has been maintained in the workshop
Early April of this year
The car jumped out of the engine fault light
He felt that it was the core component after all
It's better to go to the 4S store to test it to rest assured
April 11th
He drove the car to the 4S store of Xiaoshan Junbaoxing in Hangzhou
: Because all I ask is, check the engine failure light, what is the cause, then they actually have a computer, just plug it in and read it. He told me, you have to do a full car inspection of this car, I said why do you want to do a full car inspection, he said that if you come to our store, you have to do a full car inspection. Then I asked him, I said how much does this whole car inspection cost, he said 800 yuan, then what he meant to me is that I just came to this 4S store, that is, I bought a ticket for 800 yuan.
Mr. Zhang said
He was received at the time
An after-sales staff member at the 4S store
I can't remember the name
Tell each other explicit yourself
The engine of the car jumped the fault light
It should only be necessary to inspect the engine
Does the 4S store have a minimum consumption standard?
I asked for 800 yuan to get in the door, do a whole car inspection, no matter what the reason, if I charge for this, I feel very unreasonable, I think this situation is like, I go to the barber shop to cut my hair, I just need to cut my hair, he told me, he said to cut your hair, give you a styling and do one, give you a full body massage, and do something else, I feel that this is very unacceptable.
In the end, Mr. Zhang did not carry out the repair at the 4S shop
He said he knew a little about the car repair process
I didn't spend the money
If you change it, someone else may spend it
Even if you don't consume it
He also wanted to be more serious
: I also want to know that in this place of Xiaoshan Junbaoxing Times Avenue, is it that every BMW car must first be inspected by the whole car when it comes here for maintenance.
: There is absolutely no such thing as asking for 800 yuan if you don't have a bill. If you open an order, you just have to record the problems reported by the customer, or some items that the customer wants to do, into the computer. In the case of engine testing, we are a computer inspection, which is 4 man-hours, and the cost is 320 yuan.
Manager Cai said
The 4S shop has a separate engine inspection service
He also inquired about the after-sales service of the day
There may be some misunderstandings
He said that the car is relatively old, brakes, steering, air conditioning, these are also checked, so it is safe to use, so it is recommended that customers do some other routine and do some inspections, which is such a situation. Didn't let the customer understand what we meant, and that's where I apologize. In terms of employees, I need to give some more targeted training to employees in terms of explaining the cost to customers, so that customers can not have some communication conflicts with us.
Mr. Zhang said
Accept Manager Cai's apology