In order to conscientiously implement the spirit of the conference on optimizing the business environment in the whole region, and make every effort to create a government service environment with the fewest approval links, the highest efficiency, and the strongest sense of enterprise gain, Xuzhou District carried out the activity of "Director Running Process".
On the afternoon of April 28, in the service area of the market supervision window of the Xuzhou District Government Affairs Service Center, a "special" staff member was accompanying the masses to work on their posts, and the "special" staff member was Xiao Suchun, a member of the team of the District Market Supervision and Administration Bureau. He accompanied the masses to the service window to understand the recent business handling situation, and after identifying the "blocking points and difficulties" of the masses, he began the work of "director running the process".
At the scene, Xiao Suchun accompanied the service masses to deliver the documents, and experienced the application process, material review, business acceptance and other service processes from the first perspective.
Liu Xiaohui, a citizen, came to handle the business and said: "I came to Xuzhou District today to apply for an individual business license, and it only took 15 minutes to do it, and it took me 15 to 20 days to handle it before." The staff were more welcoming and positive. The whole process is very convenient. ”
In the process of handling, Xiao Suchun also communicated with the masses to understand their evaluation of the service of the market supervision window and look for areas that need to be improved. "Next, I will conscientiously consult and study the opinions and suggestions of the masses, and strive to achieve results. Each member of our team should go to each window from time to time to carry out the activity of 'director running process', through which we can further optimize the work process, enhance the sense of gain of the masses, and further contribute to the optimization of the business environment in our whole region. Xiao Suchun, chief economist of Xuzhou District Market Supervision and Administration Bureau, said.
It is understood that the implementation object of the "director running process" activity in Xuzhou District is the main person in charge of the administrative examination and approval and public service functional departments and related team members in Xuzhou District, and the implementation scope includes the district government service hall, the department office hall and the public service hall of water, electricity, gas, credit, banking and financial institutions, etc., aiming to promote the transformation of leading cadres at all levels from the service process designer to the service process experience, promote the standardization and facilitation of online and offline matters, and strive to solve the problem of "urgency, difficulty and expectation" of enterprises and the masses.
Liu Jian, a member of the party group and deputy director of the Xuzhou District Administrative Examination and Approval and Non-public Economic Bureau, said: "From April to June, we concentrated on two months, through 21 departments and 77 directors, and adopted online and offline full-process experience, accompanied service objects to do things, held window personnel and service object discussions, etc., to directly hit the blocking points and difficulties of the masses, form a list of problems, a list of needs, and a list of rectifications, and coordinate and solve them one by one, so as to create the fewest approval links and the highest efficiency. The government service environment with the strongest sense of enterprise acquisition has brought the business environment of our district to a new level. ”