Recently, a shocking video has sparked heated discussions on the Internet.
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According to Guangdong TV Electrocution News, on April 29, an employee of a bubble tea shop was kicked by the store manager for forgetting to ice the customer's milk tea!
Description of the event
A lady in Shenyang, Liaoning Province, specially reminded her to "remove all the ice" when ordering online at Lele Tea Shop in Joy City, but when she picked up the goods in the store, she found that the clerk did not remove the ice according to her requirements.
In the process of communication, the store manager kicked the clerk a few times and turned around and asked, "OK? Is this an explanation? Even the negligence of employees cannot be punished in such an extreme way.
The staff responded
On the 29th, the staff of the store responded that the company does not have a formula for removing all ice for the time being, and the clerk operates according to the standard process, otherwise it will affect the taste of the drink. The matter has been dealt with and the customer has been settled.
Regarding the store manager's kicking of the employee, the staff said that it was a playful fight between colleagues, and they usually played like this, and the employee was not in serious health. Is this really just ordinary fighting?
In the workplace, the rights and interests of employees should be respected and protected, not treated in such a rough way. This incident makes us wonder if there are some unreasonable management styles and abuse of power in the workplace.
For customers, they expect excellent service and a satisfying experience. And the store manager's behavior not only did not solve the problem, but made the customer's impression of this bubble tea shop greatly reduced.
Netizens are hotly discussed
Many netizens expressed their anger after seeing the video, "How much salary! So disrespectful? Kicking people should have no friends in their daily lives"
Some netizens also said that they were bullying people at all; "You were kicked like this, do you admit that you are fighting with each other?"
"I just don't know the truth, I'm not blind, these two feet are fighting?"
As a manager, you should deal with problems in a more rational and mature way, rather than relying on power to vent your emotions at will.
Feel free to leave a message in the comment section and share your thoughts on this incident.