Recently, Lele Tea has frequently encountered troubles, first using the portrait of Mr. Lu Xun, and launching the new young and old smoke cavity of ebony fragrant oolong tea.
Since it was not authorized by Mr. Lu Xun's descendants and had received a lawyer's letter, Lelecha headquarters quickly issued an apology statement to settle the infringement dispute
The infringement turmoil has not subsided, in Shenyang, our northeast, Lele Tea, an Internet celebrity tea shop, has recently become popular again in the circle of friends, but this fire is not because of any new products, but because of a small cup of ice-free drinks, there has been a lot of movement.
Speaking of which, this matter is quite simple, that is, a sister is in the menstrual period of those days, and her body is a little delicate, so when placing an order online, she deliberately remarked "All!
Four big characters, for fear that the store will miss it. This requirement can be understood by anyone, after all, women pay attention to "timeliness", and in special periods, they have to be kind to themselves.
As a result, the sisters happily went to the store to get tea, and opened the lid with anticipation.
It's good now, and the mood has fallen directly from spring to winter. The loss in my heart, it's like waiting for the bus for a long time, but it just walked over and it drove away, don't you say it's annoying?
[Conflict scene: the store manager's "god operation"]
Originally, I explained this well, apologized, and remade a glass and it was over.
The store manager said that this milk tea company does not have a formula for removing ice, and it cannot be operated at will, and removing ice will change the taste of the drink.
However, the little fairy still refuses to forgive, that won't work, I bought your milk tea, I am God, you must meet my requirements.
During the negotiation between the two sides, somehow, the little fairy's milk tea was spilled a little and spilled on the pants and shoes.
The more troublesome things go, the more onlookers there are. The store manager's eldest brother completely collapsed, there was no way, and staged a "macho man to save the scene", but the way of saving the scene was a bit confusing - he kicked his male employee.
This kick made the parties confused, kicked the melon-eating masses in shock, and kicked the uproar on the Internet.
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[In the tea and outside the tea, where did the human touch go?]
Our Northeast people pay attention to straightforwardness, but they are also reasonable and humane. As soon as this incident came out, many netizens began to talk about it, some said that the store manager was angry, and if there was something to say, don't be angry with the employees;
The parties reconciled
According to the little fairy, the parties have reached a settlement. The matter was completely the clerk's fault, the clerk refused to go to the ice as she requested, and spilled milk tea on her, sprinkled on her and did not solve it, with a bad attitude.
The shopkeeper apologized, and he had to compensate her for the money to brush her shoes!
Informed netizens broke the news
The woman and her partner were grinding and chattering in the store, and the clerk said many times that they couldn't go to the ice, and they said that they could refund it, but the two of them were still not satisfied. Then she accidentally spilled the drink on her, and she was in a hurry and found the mall management.
This little turmoil actually sounded a wake-up call for us: the service industry, especially the catering industry, sometimes has to jump out of the box in the face of the personalized needs of customers, be more flexible, and have a little more human touch.
However, customers should also respect the merchant, each product has a formula for each product, if you can't drink ice, don't order ice with ice, and you can't force others to do it.
What do you think about this? Welcome to leave a message in the comment area!
#头条创作挑战赛#
#鲁迅家属要求乐乐茶停止侵权并道歉#
#鲁迅家属因乐乐茶联名发律师函#