Mr. Zhu reflected
He has a Magotan sedan
I bought a free repair service when I bought a car
Valid for 8 years
Some time ago there was a problem with the gearbox
The 4S shop told him to repair it at his own expense
Mr. Zhu introduced
He's in a black Magotan sedan
It was purchased in 2019 at the Cixi Jinxing FAW-Volkswagen 4S store
The price of the car is about 190,000 yuan
At that time, he also purchased an extended warranty for the car
Mr. Zhu: The sales recommendation says that an extended warranty service, pay 5,000 yuan, can be extended for eight years, including three major pieces, and our gearbox is also within the scope of the extended warranty.
Mr. Zhu said
For the first time at the beginning of the year, the car's gearbox was abnormal
Mr. Zhu: The gearbox rotates on its own, increasing and lowering it, just like we drive a tractor, sitting in it and shaking.
Reporter: How many times have you been in a similar situation?
Mr. Zhu: Three or four times.
Mr. Zhu told reporters
The car is in the process of driving long distances
There will be a gearbox problem that he said
The screen will show:
The gearbox is in emergency operation mode
You can continue driving
At the beginning of April this year
He sent the car to the 4S shop for inspection
The staff said there was a problem with the sensor
Mr. Zhu: I asked them to repair it, but they rejected my request on the grounds that the maintenance was not done in the 4S shop. I started to do it in the 4S shop for four free times, and then I did it outside 38,000 kilometers away, a total of two times.
Find Cixi Jinxing
A Director Zhao introduced
The provider of the extended warranty service is:
Beijing Huaao Automobile Service Co., Ltd
There is an agreement in the terms of the contract
Director Zhao of Cixi Jinxing FAW-Volkswagen 4S Store: Article 7 of this clause says that if there is no maintenance at the designated service provider, the rights and interests enjoyed by this member service have the right to be terminated.
In this peace of mind car membership service contract
There is a clause that reads:
Repair and maintenance of members' vehicles
All should be carried out at the maintenance service provider agreed in the contract
Without the consent of the service provider
Member's vehicle for maintenance outside the home
It is deemed that the membership service qualification is waived
Membership service fees are non-refundable
Mr. Zhu said that he had not read the terms carefully
The salesperson didn't remind either
Mr. Zhu: The salesman didn't tell me, it must be in the designated maintenance, this can take effect, if I have said I will do this, or I will not pay this money. He didn't tell me so I asked for a refund from the contract.
Director Zhao of Cixi Jinxing FAW-Volkswagen 4S Store: We also communicated with the extended warranty company, and the extended warranty company said that they really had no way to do this. In the case of fault maintenance, our store gives the customer its own plan, and we apply to bear part of it, and let the customer bear a part, and the customer bears the proportion of three or four thousand.
Reporter: How much is the original price of the original repair?
Cixi Jinxing FAW-Volkswagen 4S Store Director Zhao: Five or six thousand.
Mr. Zhu did not accept the plan offered by the 4S store
Reporter through the extended warranty service
The provider's customer service hotline reflected Mr. Zhu's request for a refund
Beijing Huaao Automobile Service Co., Ltd. Customer service: I understand sir, I will record the feedback here.
As of press time
The reporter has not yet received a follow-up response from the service provider