Mr. Li's BMW 3 Series sedan
Park in the parking space in front of Hangzhou Yuantong Zhibao 4S store
Banners were affixed to the body
It reads "BMW enters the store, sick horses come out"
Mr. Li said
He bought the car in Shandong in 2020
More than 300,000 yuan was spent
April 2023
The first time I went to this 4S shop in Hangzhou for maintenance
Mr. Li: At that time, I came to Hangzhou to see my legs and recuperate here. The car was parked in the community, it was windy, sunny and rainy, I saw that there was a leak inside, and I went to the shop to repair it in April last year.
Mr. Li said that the car had been modified before
This time it was mainly to repair the door trim of the front right door and the rear left door
In November last year
Because the door trim of the left rear door has a problem again
He went to Hangzhou Yuantong Treasure for repairs again
Mr. Li: The overhaul also said that the suspension of the rear suspension is also broken, and the central control screen is also broken.
Reporter: Did you fix it too?
Mr. Li: Help me repair, the repair was completed on the 18th, and it was sent to me, and during my inspection, I found that the rear door panel was still not repaired, and the third repair was carried out.
Mr. Li said that after repairing
He drove back to his hometown in Fuyang, Anhui Province
During subsequent use
It was found that the fuel consumption was high and the tires were ecteriose
Problems such as misdirection
He ran two 4S stores in Anhui
The final detection result was that the four-wheel alignment data was abnormal
Mr. Li thinks
This is caused by the treasure of Hangzhou Yuantong
Mr. Li: I suspect that the repair process has been encountered, but they said that they can't repair it. Then you give me the pre-inspection list, and there is the monitoring of the maintenance process, take it out and take a look.
Ms. Zhang, spokesperson of Hangzhou Yuantong Baoma 4S store: The customer's car was modified in the repair shop, and the non-original door trim plate buckle was replaced, which caused the buckle to be disconnected, and the customer was dealt with for free for the first time. Because it is not the original part, he opened it and took it off, and continued to come to our store to replace the original buckle for him free of charge. The follow-up is that the vehicle went to our store for testing, and the vehicle had some other problems and replaced some accessories. All maintenance processes are operated in accordance with the manufacturer's standards. After driving away, the fuel consumption was increased, and we suggested that he go to the store to check, or go to the nearest 4S store to check. The customer has been checking for a long time after 5 months, so we are now trying to confirm the numbers he said.
Ms. Zhang said that because too much time had passed
The monitoring estimates of the repairs are overwritten
Check out the things about the pre-check order
She went to talk to the business again
Mr. Lee provided a video:
He's taking off his car cover
A man in a work uniform leans against a car
Then the two seemed to have problems with their mobile phones
There was an altercation
Although there was physical contact
But it doesn't look intense
The man in the work uniform in the video: He is filming me, violating my privacy, calling 110.
That's the end of the video
Reporter: I see that people have put a cover on the car.
Mr. Lee: Yes.
Reporter: Maybe you don't think it's good-looking?
Mr. Lee: Probably.
Reporter: What did you want at the time?
Mr. Li: I'm here to move the car.
Reporter: Did this cause you to be injured?
Mr. Li: He snatched my phone at the time, maybe he pulled it hard, I used to have an old fracture.
Reporter: It shouldn't be a big problem, right?
Mr. Li: It's okay.
The reporter found the second half of the video
The staff of the 4S store pulled Mr. Li
Mr. Li suddenly fell to the ground
Ms. Zhang, spokesperson of Hangzhou Yuantong Baobao Ma 4S store: Our staff only had simple physical contact with him, and he immediately fell to the ground, at that time we were worried that the customer had other situations, so we called 120 as soon as possible and called the police. The police also investigated and issued a decision to terminate the investigation, believing that we had not violated the law.
Ms. Zhang said that she had previously consulted with Mr. Li
But because the amount difference is too large
There was no negotiation