Recently, two citizens sent two pennants printed on both sides with the words "Rights Protection Guards Warm People's Hearts, Eliminate Worries for the People and Show Their True Feelings" and "Do Practical Things for the People and Do Their Duty for the People" to the May Day Market Supervision and Management Institute of the Jiangnan District Market Supervision and Administration Bureau, thanking the law enforcement officers for helping them recover more than 20,000 yuan of economic losses.
It is understood that on the morning of April 22, 2024, the "12315" complaint and reporting center in Jiangnan District received a work order for a consumer dispute, and two citizens reported that they encountered "routine consumption" in the smart preferred store at No. 117 Milan Fashion Avenue in Jiangnan District, and were induced to consume 16,800 yuan and 6,844 yuan respectively. After receiving reports from the masses, the law enforcement officers of the Wuyi Market Supervision and Management Office quickly dispatched and immediately conducted a law enforcement inspection of the store.
After a detailed investigation, law enforcement officers found that the store used the guise of giving "tablets" to induce consumers to make large recharge purchases, and set up many obstacles after recharging, not allowing refunds, requiring consumers to spend the recharge amount in the store within one year. The law enforcement officers seriously criticized and educated the store operator, pointed out that the behavior violated relevant laws and regulations, and demanded that it immediately rectify and stop this illegal "routine consumption" behavior. Finally, under the on-site supervision of law enforcement officers, the store operator refunded the 16,800 yuan and 6,844 yuan recharged by the consumer, and the complaint was satisfactorily resolved.
The two pennants are not only affirmation and praise, but also encouragement and encouragement. Jiangnan District Market Supervision and Administration Bureau will, as always, uphold the concept of caring for the masses and serving the masses, be anxious about the needs of the masses, solve the worries of the masses, continuously strengthen the protection of consumer rights and interests, and continuously optimize the business environment, so as to truly achieve "the people have a call, I have a response", and escort the protection of the legitimate rights and interests of consumers and business entities.
Source: Jiangnan District Administration for Market Regulation
Manuscript: Dai Yongkang, Qin Yajing
Photo: May Day Market Supervision and Administration Institute
Editor-in-charge: Zhao Bing
Reviewer: He Yunshan
Produced by Jiangnan District Rong Media Center
Submission email: [email protected]