July 2022
Mr. Hu at the Tmall Apple flagship store
Bought an Apple 13 Pro Max phone
256G cost 8997 yuan
Mr. Hu said that around September last year
Something suddenly went wrong with the phone
Mr. Hu: At that time, I was making a payment, and I took my phone normally after paying, and suddenly the screen began to flash, and after a few flashes, it suddenly turned completely white, and then it never came back.
Reporter: Is it useful for you to press the shutdown button?
Mr. Hu: The shutdown button is the open screen, and as long as any screen has a display place, it is a white screen.
Reporter: Has the warranty period expired for this mobile phone?
Mr. Hu: It took one year, one month, and fifteen days. Just over a month after the warranty, it is already unusable, and it is completely unusable.
Mr. Hu said
At that time, he sent his mobile phone to Apple's Ningbo Tianyi Square direct store
The other party's approach made him unacceptable
Mr. Hu: He directly saw the model and my fault, and told me that this mobile phone is going to change the screen now, and he asked me to change the screen at my own expense of 2688 yuan. He doesn't tell me what the cause of the failure is, he only said to change the screen, and I asked him to help me detect it, I want to know how it was broken, but what, he said that he could only detect it if he changed the screen.
Apple Ningbo Tianyi Square Store Staff: If you set up the camera, you may have to wait at the door for a while, I can take two people up to solve this problem.
Mr. Hu was worried
If you spend money to change the screen, the problem is still there
The gains outweigh the losses
He still hopes that the Apple store will arrange a return to the factory for testing
Or issue a report stating the cause of the failure
Mr. Hu: Can I return to the factory for testing?
Apple Ningbo Tianyi Square Store Staff: The return to the factory is like this, the factory is directly repaired, so the store can be tested, but you propose to return to the factory for testing, the factory is not accidental.
Mr. Hu: Can you give me a test report?
Apple Ningbo Tianyi Square Staff: Yes.
Mr. Hu: Can you tell me the specific reason for the badness?
Apple Ningbo Tianyi Square Store Staff: We definitely don't know the reason.
Mr. Hu: Which position can't be said to be a screen, can it be more specific than a screen?
Apple Ningbo Tianyi Square Store Staff: I can't give this to be honest, any screen-related problems, the way we fix it is to replace the screen, so we can only be specific to the screen one part.
Staff explained
The way they test is similar to how they do elimination
Measure it according to the main parts of the mobile phone
But Mr. Hu had a problem with his phone screen
You can't do all the tests
Apple Ningbo Tianyi Square Store Staff: What about you, in fact, I can only test the motherboard. I'm going to give you the test today, because I'm curious about what the problem is. After the test, let's take a look at whether your phone is a problem with the screen, or if there is something else.
Mr. Hu agreed to get tested first
About how to extract the information inside the phone after the white screen
He has a method he wants to share with everyone
Mr. Hu: Apple's 13, 14, and 15 may have this reason, so if you encounter this problem, don't panic first. Plug it into the computer with a data cable, then it will show a "Trust this computer" here, click "Trust", we can install iTunes. Log in to an official Apple connection software, and then use iTunes to back up all our data, then this phone is broken and thrown away, or buy a new one, so that your information is all there.
In the afternoon of the same day, Mr. Hu gave feedback
Apple Ningbo Tianyi Square direct store
It is still not possible to arrange a return to the factory for testing
It is also not possible to issue a more specific fault detection report
He could only accept this result
What to do with this phone in the future
And think again