Straight to the hearts and minds of residents
Convey the real concerns of the people
In the first quarter, the "public opinion through train" has entered the station!
What are the new stories of people's livelihood recently?
Hurry up and take the train with Fa Gaijun
"Direct" to public opinion!
Governance efficiency improved, and the number of appeals decreased by 23% month-on-month
In the first quarter, the total number of resident appeals from Huilongguan, Tiantongyuan Community Network and 12345 Citizen Service Hotline was 16,947, a decrease of 23% from the previous quarter. Among them—
The two community networks received 291 opinions from residents, a decrease of 41.8% from the previous month;
The 12345 hotline received 16,656 complaints from residents, a decrease of 22.5% from the previous month.
From the town level
The number of appeals in the six streets and one town in Huitian area decreased month-on-month, with a comprehensive score of 97.08 points for 12345 appeals, Longzeyuan Street and Huoying Street entered the top 100 in the city, and Huoying Street had the largest decrease in appeals, with a decrease of 51.8% month-on-month.
At the domain level
property management, a total of 2,362, accounting for 13.9% of the total number of complaints, a decrease of 35.8% month-on-month.
The main demands of property management
There were 1,779 community supporting items, accounting for 10.5% of the total number of demands, a decrease of 10.3% from the previous month.
The main demands of community supporting categories
environmental pollution, a total of 1,421, accounting for 8.4% of the total number of complaints, a decrease of 24.1% from the previous month.
The main demands of environmental pollution
Special survey, about "happiness at the doorstep", residents have something to say
The "small and beautiful" quarter-hour convenient life circle not only circles the happiness of residents, but also rekindles the city's fireworks. In recent years, relying on the foundation of 8 types of basic business forms in Changping District, Huitian District has actively coordinated the construction of a quarter-hour convenient living circle, introduced a variety of convenient business formats such as vegetable retail, breakfast, beauty salons, etc., to supplement the gap of convenient commercial services in the surrounding areas.
At present, the construction and municipal evaluation of 8 convenient living circles, including Xilehui in Huoying Street and North Store in Longzeyuan Street, have been completed, of which "excellent" and "good" account for nearly 90%. In 2024, it is planned to build 7 quarter-hour convenient living circles, including the Tiantongyuan Old Area Living Circle and the Tongcheng Street Hualian Living Circle in the Huitian area.
In the first quarter, the special investigation in the Huitian area was carried out around the construction of a convenient living circle in a quarter of an hour, and the residents said so
96.1% of the surveyed residents thought it was more convenient to spend money around the community
In the survey, 27.2% of the surveyed residents thought that it was very convenient to spend money around the community, 68.9% thought it was relatively convenient, and only 3.9% of the interviewed residents thought it was not convenient. About half of the daily necessities (fresh agricultural products and daily necessities) consumed by the surveyed residents are consumed nearby.
Is it convenient to consume in a quarter of an hour convenient living circle
In a quarter of an hour, 51.9% of the commercial shops are distributed in the commercial convenience service complex, 28.6% are in the relatively concentrated street shops, and 19.4% are scattered in various blocks.
The intelligent services provided by convenient service facilities mainly include QR code scanning/face payment, accounting for 93.7%, online ordering stores picking up and delivering to home, accounting for 92.7%, and smart express locker services, accounting for 89.3%.
Intelligent services provided by service facilities
It is most desirable to complement a supermarket complex and a sports and fitness establishment
Among the basic security facilities, 45.6% of the respondents thought that the comprehensive supermarket needed to be supplemented, 27.7% thought that the maintenance point needed to be supplemented, and 24.3% thought that the breakfast shop needed to be supplemented, and among the quality improvement facilities, 29.1% of the respondents believed that the sports and fitness venues needed to be supplemented, 28.2% thought that the cinema needed to be supplemented, and 27.7% thought that the special catering stores needed to be supplemented.
The top 5 types of commercial formats that residents want to replenish
We look forward to building a multi-level and diversified quarter-hour convenient living circle
The surveyed residents believe that work should be carried out in the following aspects: promoting the upgrading of files to meet the diversified and personalized needs of residents, accounting for 77.2%, rational planning and layout, scientific allocation of various business formats, accounting for 68.9%, and mobilizing the participation of multiple subjects to jointly promote the construction of the living circle, accounting for 57.8%.
Measures to promote the construction of a convenient living circle
Q1
What are the demands of the residents?
How is it handled?
Let's take a look↓
Residents of Tianbei Street:
Outside the south gate of the third district of Tiantongyuan North, a large number of motor vehicles have been illegally parked for a long time, blocking the non-motorized lanes and the sidewalks at the entrance of the bottom business, increasing potential safety hazards.
Handling Situation:
In response to the problem of random parking at the entrance of the third district of the north, the joint traffic detachment of Tianbei Street interviewed the merchants at the south gate, informing them that it is forbidden to park vehicles on blind roads, pedestrian passages and other places that obstruct traffic, and asked the merchants to ensure the order of parking in front of the door. At the same time, law enforcement rectification will be carried out, and measures such as static law enforcement stickers and persuasion will be taken for illegal parking. The next step will continue to be to deal with the parking violations here through notification, persuasion, punishment and other means.
Residents of Tianbei Street:
The road surface in the west three districts of Tiantongyuan is seriously damaged, and there is a phenomenon of random parking.
Handling Situation:
After verification by Tianbei Street, the community property has strengthened road inspections in the community and arranged repairs and maintenance in a timely manner. At the same time, excavate parking space, re-plan the direction of some parking spaces, change the marking, appropriately increase parking space, and strengthen daily parking management.
Tiannan Street Residents:
The main road in the east 2nd district of Tiantongyuan is in poor condition and hopes to be repaired as soon as possible.
Handling Situation:
In response to the problems reported by residents, Tiannan Street has reported to the District Urban Management Committee and actively promoted the establishment of the project. At the same time, the improvement of the street environment in the eastern area of Tiantongyuan has been included in the key urban renewal improvement project of the street in 2024, which is planned to be completed by the end of the year.
Residents of Tianbei Street:
It is required to thoroughly investigate the small advertisements of the buildings in the third district of the north of Tiantongyuan.
Handling Situation:
The law enforcement force of Tianbei Street has investigated and collected evidence on the spot, and punished the relevant numbers for shutdown, and the communities and properties in the North Third District have cleaned up the small advertisements in the corridors in a timely manner and increased their inspections.
Focus on micro-facts of people's livelihood
Achieve zero distance service
The "public opinion through train" is about to leave
See you in the next installment!