The sky suddenly changed, and the vehicle suffered heavy damage
On April 27, the sky in Guangzhou was just clear, and suddenly there were dark clouds and torrential rain. The situation is even more serious in the Zengcheng area, where hail is like a downpour of stones, hitting vehicles driving on the road and cars parked outdoors. The sunroof glass burst instantly, the windshield became a spider web, and the body was covered with dents of different sizes. The owners panicked and hurriedly checked the damage to their cars, full of worries.
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Anxious, car owners are desperate to find a way to settle claims
After the hailstorm, car owners gathered together to discuss anxiously how to solve the dilemma in front of them. They took out their mobile phones and called the insurance company's customer service number, hoping to get help with the claim. On the other end of the phone, the customer service staff of the insurance company patiently listened to the car owner's report and answered the relevant matters of the claim in detail, so that the car owners felt a little more settled.
Insurance companies acted quickly to open a green channel for claims settlement
Recognising the urgent needs of car owners, property insurers moved quickly to open a green channel for claims settlement to speed up the processing of reports and claims. China Property & Casualty Guangzhou Central Branch quickly assembled a claims team to ensure that every report was handled in a timely manner. As of 5:00 p.m. on April 27, they had received more than 300 reports, of which the first report was completed in only 7 minutes and 48 seconds.
With the help of technology, it is possible to settle claims quickly
With the help of the green channel, car owners can quickly complete claims through technological means. Taking Ping An Property & Casualty Insurance as an example, they guide customers to use the APP's "Claim Handling" function to report the case with one click, upload loss photos by themselves, and use the AI damage assessment function online. Mr. Zeng received the claim within 4 minutes, which amazed the car owners. According to statistics, as of 22:00 on April 27, Ping An Property & Casualty Zengcheng Branch has received 2,661 reports, with an estimated loss of 21.288 million yuan.
The insurance industry fulfills its social responsibility to help car owners tide over the difficulties
In the face of this sudden natural disaster, the insurance company did not flinch, but actively fulfilled its social responsibility and provided timely and comprehensive compensation for car owners. Their actions not only helped the car owners to restore the condition of their vehicles, but also made them feel the warmth and strength of the insurance industry.
The owner is grateful, and the value of the insurance is highlighted
Timely reimbursement by insurance allows car owners to repair damaged vehicles and return to normal life. They expressed their gratitude for the positive response and compensation of the insurance, believing that the insurance not only gave them financial support, but also gave them spiritual comfort. This incident once again demonstrated the protection function and social value of insurance, and made car owners deeply understand the importance of insurance.
Through the above, we can see that in the face of natural disasters, the insurance industry acted quickly to provide timely and effective claims services for car owners. Insurance is not only an economic security, but also a manifestation of social responsibility. The gratitude and affirmation of insurance by car owners further demonstrate the value and significance of insurance.
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