I encountered something a few days ago, and I still don't feel good about it.
That day, when I went to the hospital to get the physical examination report, I saw an old man walking around for a long time in front of the automatic machines in the hall.
The old man looked around blankly, poking at the screen of the machine at a loss, stunned, and when he saw someone coming, he was embarrassed to dodge, as if he had done something wrong.
Xu is that there are too many patients, and the guide is too busy to see him.
I instantly understood what was going on, and went up and asked him if he wanted help.
The old man seemed to have finally caught a savior, and said embarrassedly that the doctor asked him to pay the fee on the machine and then go for an examination, but he couldn't read it.
I quickly taught him how to do it.
The old man thanked him and said that he was not feeling well, but the child was too busy with work and didn't want to trouble the child, so he simply came to the hospital secretly.
As a result, I ended up in the hospital, like entering a maze.
It's hard to get on the number, and I don't know how to use the machine.
In the crowded hospital, everyone is in such a hurry, and he is embarrassed to keep asking, for fear of causing trouble to others.
After thanking him and turning around, the old man's trembling back looked so familiar.
In the hospital, you must have seen a lot of such figures.
The old man who saw a doctor alone squatted on the ground in confusion, pondering the various procedures for registration, code scanning, and checking reports in his mobile phone.
Or carrying a large bag and a small bag, unable to turn around in a huge hospital.
An elderly man in Tianjin, pushing his seriously ill wife on the bed ran up and down the hospital, but got lost.
She was anxious and sad.
Finally, he collapsed and lay on the ground, crying loudly.
The hospital is too big, and the self-service is too advanced.
But our parents are old, and they can't keep up.
We all know that we don't want our parents to go to the doctor alone, but for ordinary people, companionship is sometimes a luxury.
In fact, it's not just the elderly.
We, the young people, are probably all confused when we enter the hospital now.
Countless departments, labyrinthine floors, indistinguishable registration machines, check-in machines, case report printers......
There are also endless queues.
Laborious and time-consuming.
Before I saw the disease, my head began to hurt.
In particular, sometimes you have to go on a business trip or travel and have to seek medical treatment in other places.
Or for better medical care, go to the big city to see a doctor.
As a result, I went to the doctor in a different place, I didn't know the reimbursement process, and I didn't know the person I could ask......
Maybe the doctor didn't give a word, and if you go upstairs and downstairs to find a place to do an examination and a place to get a report, you can break your leg.
In the hospital, there are countless feelings of confusion and helplessness every day.
02
But a Hangzhou netizen recently shared a miraculous thing he encountered when he saw a doctor.
He was cured of "Eryang", but his cough never improved.
I was worried about affecting my lungs and wanted to go for a check-up, but the thought of the trouble of seeing a doctor made my legs and stomach start to spin.
Walking to the door of the hospital, he hesitated to go home and endure it.
Coincidentally, I saw a poster:
The digital escort "Andiao".
Netizens tried to scan the code, and the image of a gentle doctor appeared.
In the dialog box, he told the doctor about his symptoms, and the doctor quickly matched him with a department and made an appointment for registration.
After that, he provided navigation in the hospital and took him to the department smoothly.
The whole process can be done in a few minutes.
He doesn't need to wait hard for the number to be called, even if he walks around at will and finds a place to rest, he is not afraid, and the "Anjuer" will remind him when the number arrives.
In the end, he took the medicine, and the "An Diao'er" even carefully advised him on the method and dosage of the medicine.
Originally, seeing a doctor was such a troublesome matter, but with the help, guidance, and companionship of "An's diagnosis", it became so simple.
And such an advanced and convenient service?
I went to search for it, and sure enough, I almost cried with envy.
It turns out that the people of Zhejiang are so happy!
Knowing that it is troublesome for ordinary people to see a doctor, and the elderly are even more confused, the Zhejiang Health Commission applied Alipay's "AI medical assistant" solution to launch this AI escort and large-model health Q&A digital human service for people.
How intimate is the "An'er Diagnosis"?
Let's put it this way, she will accompany you and help you before, during, and after your medical treatment.
For example, sometimes you feel uncomfortable here and there, but you can't figure out what the specific part of the problem is and what department to hang on.
"Anjiaer" will help you choose a department based on your symptoms.
It will also help you see the expertise of each doctor, so that you can clearly find the doctor who is good at solving your problem.
After helping you register online, if you are worried that you are not familiar with the terrain of the hospital, "Anjuer" will provide AR navigation.
Follow her and you'll soon find the department you're going to.
There are always so many people in the hospital, calling numbers, checking and taking medicines......
If you are not careful, you may miss the number.
If you have an "An'er", you are not afraid of these, she will remind you in due course that it is time to arrive.
Think about it intimately, so that those inconvenient and uncomfortable patients can rest for a while, and don't have to listen with their ears pricked up all the time, worrying that they will miss the time.
Animated schematic
People who are sick are emotionally fragile.
I was anxious when I was waiting for my doctor's appointment, and I was anxious when I was waiting for the test results.
She will carefully ask about your condition at any time and gently soothe your mood.
It's like a reliable and considerate friend by your side.
And this "friend" is also a professional family doctor.
When the inspection report comes out, she can help you check it first and help you interpret whether the results are good and whether the indicators are normal.
For example, blood routine, urine routine, biochemical items, liver and kidney function......
The hospital prescribed medicine, and we sometimes turned around and forgot the doctor's instructions, and couldn't tell how to take it.
At this time, as long as you take a picture of the medicine box to show the "Anjier", she will remind you what medicine is suitable for you to take and how to take it.
Even if you are usually at home, "Anzhier" will give you various suggestions for home care and follow-up treatment.
Patients with chronic diseases can also have online follow-up consultations, prescriptions, and drug purchases after leaving the hospital, and avoid having to go to the hospital several times.
Not only that, "An'er" is also a worry-free assistant.
For example, after the end of the medical treatment, the medical insurance settlement is often a very troublesome process, you have to go to the window to queue up for a long time, and you have to bring various cards.
And "Andiao" can help you complete it with one click on Alipay, saving how much time and effort.
A friend, a doctor, an assistant.
"Andiao'er" is such a reassuring digital escort, she helps you solve all the big and small problems.
Think about it, with her, how many helpless collapses will there be in the hospital?
03
If it weren't for the sharing of that Hangzhou netizen, I wouldn't have known that there was already such a convenient medical service.
It was also discovered that the original "Andiao" has been implemented in Zhejiang for half a year, and it has become a habit for many people to open Alipay to find Andiaoer when they seek medical treatment.
The province's 92 hospitals, with millions of people, have been used.
For example, the First Affiliated Hospital, the Second Affiliated Hospital, and the Affiliated Shaw Hospital of Zhejiang University School of Medicine......
And recently the Zhejiang Health Commission also announced that this technology will not only cover those large hospitals, but also spread to more cities and counties.
All provincial, municipal and county hospitals in Zhejiang will be fully covered.
Zhejiang again!
As soon as the news came out, netizens from various IPs across the country were envious of their real names.
Yes, why is Zhejiang again?
I have to say that it is because the digitalization of public services of the Zhejiang government is really good and caring.
Some people say that in Zhejiang, the messy blind date websites can't go on.
Because the government has helped everyone find a partner.
Zhejiang's government service platform "Zheli Office" has built a blind date function of "pro-youth love".
Directly connect with the big data of 6 departments of civil affairs, human resources and social security, education, justice, public security, and development and reform for information authentication.
"Official strict selection" to ensure the reliability of the information of every blind date young man and woman.
Not only marriage and love, but also birth, school, work, marriage and childbirth, and even retirement, pension, and afterlife...... Large and small life events, "Zheli Office" helps everyone take into account.
Sometimes we have to run from one unit to another, from one window to another.
Getting up early, queuing, rushing, time-consuming and labor-intensive,
But the Zhejiang government has done its best to make these things easier.
If you can run less, let everyone run less.
In the past, it was to promise everyone that "at most one run", but after the "Zheliban" Alipay applet was launched, everyone "didn't have to run once", and it was all done online.
When a child is born, it is necessary to apply for a birth certificate, a household registration, medical insurance, and social security.
Originally, it may have to go to several departments, fill out a lot of forms, and submit a bag of materials, but it will not only take a long time.
But the "Zhejiang Office" allows everyone to do it within 1 day, and then just wait for the paper documents to be sent to your home.
Apply for maternity allowance, withdraw provident fund, and even settle down across provinces...... It sounds like a lot of trouble and can break your legs, but you can do it with just a few clicks of your mobile phone in "Zheli".
Since the launch of this digital government platform, the people of Zhejiang have been able to submit 480,000 fewer paper certificates every day.
How much time and effort does this save the average person?
There are also things you can't think of, the Zhejiang government has thought of it for everyone.
Want to learn a craft? Here's it, it's all free.
Want to take a fitness class? here, much cheaper than outside.
Even if it is a more subtle "little thing", "Zheli Office" will do it seriously.
A netizen wanted to write a graduation thesis, but because of the special research object, she had no channel to find it.
In the end, I had no choice, so I tried to ask the Education Bureau for help on the "Zhejiang Office".
Unexpectedly, in less than 4 days, the Education Bureau really contacted her.
Really helped her find the right research object.
Zhejiang's digitalization of convenient services is indeed too efficient and convenient.
Behind this efficiency is the intention of the Zhejiang government.
In order to help patients better and more comprehensively, the digital escort service "Anzhier" also uses advanced AI and large model technology, the key of which is Alipay's Web3D interactive engine Galacean.
You may not have any idea about this technology.
Remember, at the opening ceremony of the Asian Games in Hangzhou last summer, 100 million digital torchbearers from around the world relayed and lit the cauldron tower.
This grand scene that entered the Guinness Book of World Records was made by the engine of Alipay.
Sounds lofty, right?
But no matter how high the technology is, it is out of reach for us ordinary people.
However, the Zhejiang government is thinking about how to bring this unattainable technology into the lives of ordinary people and use technology to bring more beauty to each of us.
In this way, Zhejiang Government United Hospital has applied the same digital human technology for the Asian Games independently developed by Alipay.
Modeling, rendering, driving, interacting, ......
Great efforts have been put into the appearance, tone, and expression of the digital escort alone, hoping that people can feel the "human" flavor when they need help, rather than a cold mechanical reply.
This is the launch of "Andiaoer", a considerate AI medical assistant.
It is no wonder that 8 of the top 50 happiest cities in China are from Zhejiang.
The government's intentions and active help for technology are really the greatest blessings for the people.
I also hope that this wind of technology will blow to all parts of the country as soon as possible, and hospitals in every province and city can use it as soon as possible.
"An'er" mostly appears in a person's mobile phone, perhaps on the other end of the screen, there is one less old man wandering in front of the self-service machine, and one less lost patient in the hospital.