#精品长文创作季#
Imagine a 17-year-old girl with only a primary school education, holding a cup of "hot tea" and stepping into the sea of the restaurant world.
This cup of tea may be even hotter than she imagined, but it is this cup of tea that starts her extraordinary journey.
Yang Lijuan, the former ordinary waitress, is now worth 12.5 billion, and her story is like a cup of carefully brewed tea, which is both deep and full of aftertaste.
In this story, there is no magic wand, no lucky charms, just a girl's passion and pursuit of dreams.
She learns service skills with her heart, dissolves fatigue with a smile, and waters hope with sweat. She knows that only in this way can she gain a firm foothold in the fierce market competition and realize her dreams.
So how exactly did she do this?
1. Ordinary starting point, extraordinary beginning
Yang Lijuan was born in an ordinary family, her parents were ordinary workers, and the family conditions were not wealthy. When she was young, her family's income was limited and her life was not easy.
In that humble place, Yang Lijuan's family was in trouble because of the failure of her brother's business. Debt is like a mountain, weighing down the whole family.
Every festive festival, other people's homes are full of laughter, but Yang Lijuan's home is an endless stream of debt collectors, and the festive atmosphere is replaced by worry and helplessness.
However, it is this family environment that cultivates Yang Lijuan's tenacious character and strong will in the face of difficulties.
Due to the financial pressure of her family, Yang Lijuan did not continue her studies after graduating from primary school, but chose to work in the society to help reduce the burden on her family.
This decision is undoubtedly challenging for a young man with only a primary school education.
But it is precisely because she grew up in such a challenging environment that Yang Lijuan learned how to face the hardships of life, which also cultivated the tenacity and perseverance she will need in her future work.
Her family background, although not superior, has become a stepping stone on her road to success.
With a firm heart, Yang Lijuan came to Jianyang County alone. She hopes to find a job that pays well, but the cruelty of reality makes her hit a wall everywhere.
With no technology, no education, she has very few options. After many attempts and requests for help, the owner of a small restaurant was finally impressed by her persistence and gave her a chance. Yang Lijuan's career as a waitress began in this small restaurant.
The restaurant's business is booming, which also makes Yang Lijuan's work heavy and menial, as she has to be responsible for receiving customers, ordering orders, and helping to wash dishes in the kitchen. But she never complained.
Her hard work and persistence eventually earned her a monthly salary of 120 yuan.
This meager income, for her at that time, was an affirmation of her efforts and a relief of her family's predicament.
At this moment, a twist of fate quietly came.
Daniel Zhang, the founder of Haidilao, was in the early stage of entrepreneurship, and by chance, he came to the small restaurant where Yang Lijuan was.
Originally, he didn't care about this little waiter, but after that, he could see her working hard every time he came.
Unlike the waiters he had seen before, Yang Lijuan worked hard, did not complain about work, and always treated guests positively, which made Daniel Zhang look at it and remember it in his heart.
So after a meal, he decided to step forward, he walked up to Yang Lijuan and asked her salary, and directly offered higher conditions: "I will give you 160 yuan a month, are you willing to work with me?"
In the face of such an invitation, Yang Lijuan's heart was full of joy, but she was also reluctant, after all, she had invested too much emotion in this small restaurant.
She decided that she needed time to think about it, so although she was very moved, she said to Daniel Zhang: "Let me think about it." ”
Soon after, this small restaurant closed down for some reasons, and Yang Lijuan, who had nowhere to go at this time, thought of Daniel Zhang, who was looking for her some time ago, and chose to dial Daniel Zhang's phone and expressed her willingness to join Haidilao.
That year, she was only 17 years old, and Haidilao became the most important turning point in her life. Since then, a new chapter has opened in her life, and this chapter will write a remarkable legend.
2. Innovators in the service industry
You must know that Haidilao was just a small hot pot restaurant at that time, and Yang Lijuan was just an ordinary working girl, her daily job was to serve dishes, close the market, and wipe the table.
Although it is hard, she never complains, she always greets with a smile and serves warmly, so that every customer is satisfied.
If you want to say why Yang Lijuan is so attentive to Haidilao, you have to say that when she first came to Haidilao, Yang Lijuan's mother was forced to come to the store in desperation and borrowed 800 yuan from her to appease the debt collectors at home.
Faced with her mother's request, Yang Lijuan felt very embarrassed. She herself has just joined Haidilao, and she can't help her mother take out 800 yuan at once.
Just when she didn't know what to do, Daniel Zhang got the news, and he suddenly found Yang Lijuan and said: "I have already told the finance, you go and get it after work, this 800 yuan should be your year-end bonus." ”
The boss's words made the corners of Yang Lijuan's eyes, who had always been strong, reddened slightly, and she never imagined that the boss would help her so generously in her most difficult time.
This also deeply touched Yang Lijuan, and she decided to work harder and repay the kindness of her boss.
It was from this incident that Yang Lijuan regarded Haidilao as her second home, where she found warmth and her own value.
This incident became the starting point of her counterattack and made her more determined to embark on the road to success.
The more he worked, the more Daniel Zhang knew that if he continued to only make ordinary hot pot restaurants, he would not be able to break into the fame, so he thought of Yang Lijuan's previous service to guests, so he thought of an innovative model for his hot pot restaurant: service.
Over time, it was because of his innovative initiative that things gradually changed. Not only did customers start trying the small shop, but many became loyal repeat customers, and word of mouth praised the store for its excellent service.
As for the waitress Yang Lijuan, her job is much more than ordinary food and beverage service, she not only helps customers take care of children, shine shoes, carry bags, and even sometimes help customers do laundry.
At first, the extra work was new to her, and she couldn't help but wonder if the work of such a waiter was too complicated, and the normal waiter did not ask for it.
However, with the grateful smiles and satisfied looks of the guests, Yang Lijuan gradually realized that thoughtful service can make the dining experience more enjoyable for customers, so as to leave a deep impression and praise.
In her spare time, Yang Lijuan also actively learns new knowledge and improves herself, because she knows that she only has a primary school diploma, and if she can't do anything, it is absolutely impossible, so she participated in computer training classes and learned to type, drive and so on.
These laid a solid foundation for her later achievements, and Daniel Zhang saw Yang Lijuan's potential and hard work, and paid special attention to her.
With her outstanding ability, Yang Lijuan's position was quickly promoted. When Haidilao needed to open a branch in Xi'an and was in urgent need of manpower, Daniel Zhang did not hesitate to appoint Yang Lijuan as the store manager to be responsible for the development of the Xi'an store.
However, even with such an achievement, Yang Lijuan is not satisfied. She led the team to promote Haidilao in an all-round way, which made Haidilao famous in the Xi'an market and increased its market share significantly.
But in fact, it was not so smooth at the beginning, Haidilao was well-known in their local area, but its popularity in Xi'an had not yet opened, and business was cold.
As the store manager, Yang Lijuan spared no effort to promote and organize employees to distribute flyers in order to attract customers.
Although the process was quite arduous, the final result was remarkable, and the store gradually gathered popularity.
In the face of poor business, Yang Lijuan did not wait passively, but took the initiative to find ways to improve the popularity of the store. This positive and enterprising spirit has enabled Haidilao to find a way out of the difficult situation and continue to grow.
And we can see that she gives full play to the power of the team, engages every employee in the campaign, and increases their sense of belonging and ownership.
This corporate culture not only strengthens the cohesion of employees, but also makes them passionate about their work and provides better service to customers.
Under her leadership, Haidilao has also continued to innovate and become a leading enterprise in the mainland hot pot industry.
3. Don't forget the original intention and look forward to the future
Since then, Haidilao has continued to innovate, expanded its scale, and eventually became a leader in the hot pot industry.
Until 2019, a sudden epidemic plunged the whole world into chaos, and the catering industry bore the brunt of the unprecedented blow.
Even Haidilao, which is known as a giant in this industry, is not immune. Founder Daniel Zhang made a wrong choice in the face of this sudden crisis, he underestimated the impact of the epidemic, which led to the continuous deterioration of Haidilao's business conditions and fell into an unprecedented decline.
However, in this difficult time, the appearance of a man changes everything.
Under the leadership of Yang Lijuan, Haidilao took a series of decisive measures, and after a period of hard work, Haidilao's business situation finally began to gradually stabilize.
In 2022, Daniel Zhang finally made up his mind and officially handed over the CEO position of Haidilao to Yang Lijuan.
This decision is not only an affirmation of Yang Lijuan's personality, but also a recognition of her ability. Yang Lijuan's personal wealth has also risen.
Until the age of 42, her worth has reached an astonishing 12.5 billion, becoming a strong woman in the business world.
This is a result that no one expected, and while her career is successful, Yang Lijuan also pays attention to social welfare undertakings. She actively participates in public welfare activities and makes more contributions to the society.
epilogue
Sometimes, it can be a cup of hot tea, a smile, or a brave attempt. Yang Lijuan's story, like a realistic version of an inspirational novel, is full of dramatic twists and amazing achievements.
And her story allows us to see a woman who bravely pursued her dreams, rose in the face of adversity, and became the best in the industry.
Her tenacity, wisdom and kindness have touched countless people. In the future, we look forward to Yang Lijuan leading Haidilao to create more brilliance, and at the same time, we also hope that her story can inspire more people to bravely pursue their dreams and create their own legends.