Author: Insight Ciyu
Providing emotional value is a scarce ability in the coming era.
A few days ago, the AI digital human "Brother Procurement and Sales" based on Liu Qiangdong made its live broadcast debut.
He is multi-purpose, and appeared in the two live broadcast rooms of Jingdong Home Appliances and Jingdong Supermarket at the same time.
Such a novel live broadcast method attracted a large number of viewers to pour into the live broadcast room.
"AI Liu Qiangdong" talked eloquently, introducing various products while chatting about his life and diet.
Just 20 minutes after the start of the broadcast, the number of viewers in both live broadcast rooms exceeded 5 million.
After watching it, an anchor who has just entered the industry joked that I haven't won my peers yet, and I killed a Cheng Biting Gold halfway.
This reminds me of the past, Hangzhou TV also launched two AI digital anchors.
Their tone is subdued, and their facial expressions are as vivid and natural as those of real people.
In addition, they can process massive amounts of information in a very short period of time to provide timely news coverage to viewers.
On top of that, they never need to take time off, let alone take a break.
The stable hosting work is also experiencing the impact of the digital wave.
One is the live broadcast industry, which is the hottest industry at the moment.
One is working at a TV station, and everyone thinks it is an iron rice bowl.
You see, under the black swan of artificial intelligence, there is no longer the so-called "iron rice bowl".
01
This year, the Institute of Artificial Intelligence at Stanford University released an "AI Annual Index Report".
According to the report, the development of AI has far exceeded expectations, and AI has surpassed the human level in more basic tasks such as image recognition, reading comprehension, simple computing, and multilingual translation, and can be used on a large scale.
In recent years, artificial intelligence has developed exponentially.
The shadow of AI can be seen in all fields, and it shines in many positions.
A 4-year-old child named Alex had a strange illness with pain all over his body and needed to take painkillers every day.
In 3 years, 17 doctors were consulted, but the cause could not be diagnosed.
His mother tried to turn to ChatGPT, and she entered details such as the symptoms and the notes in the MRI report, as well as Alex's inability to sit cross-legged.
Based on the description, ChatGPT directly gave the correct diagnosis: it is a disease called spinal cord banding.
The high efficiency and accuracy of the diagnosis make doctors unreachable.
A catering brand has also launched a smart bill of lading counter.
There are no cooks and waiters inside and outside the counter, just highly intelligent robotic arms.
During the noon peak period, the counter can automatically order 200 orders within an hour.
Maybe one day, queuing up for the number and waiting for the waiter to place an order will become a thing of the past.
This wind of AI has also blown into the music industry.
AI singers can cover works and write songs.
Even if you are an ordinary person with no knowledge of music theory, you can use AI tools to create a unique song in a very short time.
At present, some music platforms have opened up the AI music section, and these songs are far superior to those so-called Douyin Divine Comedy.
I don't know when, from medical care to life, to entertainment, AI has been quietly soaked into all aspects.
It surprises us and makes us anxious.
Because it exposes a piercing truth: AI seems to be more capable than humans?
Workers grit their teeth and can outroll others, but no matter how much they squeeze themselves, they can't roll up artificial intelligence.
Previously, Insight Jun posted several articles on AI, and some readers disagreed, saying that this was unfounded.
Is it really unfounded?
We ridiculed the newly invented train as slower than a horse, and despised the first computer as bulky and expensive.
In the end, the times are laughing at our ignorance.
Now, AI is playing out a similar scene.
02
In April 2018, at the World Retail Conference in Madrid, Spain, Liu Qiangdong talked about the future path of Jingdong Group:
1. JD.com will use AI technology and robots to achieve 100% unmanned operation in the future.
2. In the next ten years, JD.com will reduce its workforce from the current 160,000 to 80,000.
At that time, I thought that the future was far away, but now I am shocked that the future has come.
The wave of unemployment set off by artificial intelligence has swept in.
Tech giant IBM announced a hiring halt for 7,800 people, saying jobs in those positions would be replaced by AI.
This means that about 7800 people will be unemployed.
IBM CEO Kerschner revealed that the suspension of recruitment is mainly for back-office positions, such as human resources.
Is it shocking, in our cognition, human resources engineers are also positions with technical content, how can they be reduced to the point of being replaced by AI?
And that's not all.
Springer Media Group, Germany's largest publisher, has warned its employees that it will cut jobs at two of its news outlets, Bild and Die Welt, and warned that journalists are at risk of being eliminated by AI.
As the CEO explains, AI has the potential to make independent journalism better than ever before, and AI is better at "aggregating information" than human journalists.
It is unimaginable that even the sweet profession of journalist has become an alternative profession.
Two years ago, many AI experts believed that AI would only replace some repetitive, cumbersome, low-value-added jobs.
Who would have thought that two years later, AI would already be attacking those valuable and threshold positions.
Goldman Sachs, a top international investment bank, released a report that predicts that in the next 10 years, 300 million jobs will be replaced by generative AI around the world.
This seemingly sensational assertion is gradually developing into reality.
But the so-called: those who follow the trend prosper, and those who go against the trend die.
For everyone, AI is a death knell and good news, a crisis and an outlet.
03
This year, musician Yang Yue used AI to create a heavy metal-inspired single "Digital Dawn".
When some people saw the finished product, they split into two groups.
One school of thought believes that some musicians may lose their jobs, because those routine, assembly-line music production jobs can be completely replaced by AI.
On the other hand, they see this as an opportunity. In the era of short videos, these music, which are quickly generated by AI, will form a new industrial chain when combined with short video marketing methods.
In addition, AI can provide a source of inspiration for music creation, becoming a continuous library of demo songs.
The difference between the two opposing schools of thought is whether or not they will use AI tools.
As Nvidia CEO Jensen Huang said, "AI won't take your job, people who use AI will take your job." ”
A part-time worker who does not know how to use AI tools may not be able to work.
People who are proficient in using AI tools are a dimensionality reduction blow to people who don't know anything.
Investor @ Lu Xiaotong has an investment manager under him.
When they invest in a project, the investment manager has to look up a lot of information on the Internet.
This manager often complains about the heavy workload.
After ChatGPT appeared, Lu Xiaotong said: I know that you have a lot of work, but ChatGPT does a better job than people in sorting out information, and I can't use ChatGPT in the future.
The investment manager was directly stunned after hearing this.
AI is smart, we are losers if we treat it as a competitor, and we are winners if we use it as a tool.
It opens up the boundaries of knowledge and lowers the threshold of the industry.
Take film and television workers, for example.
If you still follow the traditional way to make a video, you need to write the script, set up the shooting location, spend time recording, and then do all kinds of post-editing, which requires a huge investment of time and money.
Now, all you need is a few simple words and Sora will capture your thoughts and create a 60-second video with great detail.
San Francisco investor Zak Kukoff predicts that within five years, a team of less than five people will be able to produce a film that grosses more than $50 million at the box office using the Wensheng video model.
At the end of the day, AI affects everyone differently, from losing their jobs to making money from it.
I have to admit that whether or not you know how to use artificial intelligence has accelerated the differentiation between people.
04
Feng Tang did a video program called "Sou Shen Ji".
This stems from his thinking about artificial intelligence, and he is considering the question: What trait of humans can defeat the alpha dog?
He believes that there are some traits in human nature that are not easily replaced by machines, and can represent the victory of human beings over alpha dogs.
So what are the qualities?
Microsoft CEO Satya once said that empathy is the most critical ability, and technology can help you serve others, but it can't help you understand others.
More broadly, there is still a place where AI cannot replace people when it comes to emotional expression and thought insight.
No matter how smart a machine is, it is cold, and no matter how powerful the algorithm is, it can't count the inner emotions.
Yesterday, I jokingly asked the anchor Lin Jing about the AI anchor: Are you worried that one day, you will be replaced by "AI Lin Jing"?
She laughs and says she's never had such worries.
Why?
Because a digital human is never a flesh-and-blood person.
Perhaps, digital humans are almost the same as the anchor himself in terms of image, tone and speech, but it is difficult to truly replace the emotional identity generated by real people when they interact with the audience in real time in the live broadcast room.
In the same sentence, what the audience feels from the digital person is emptiness, and what they feel from the real person is the temperature, which is a kind of spiritual and emotional connection.
I agree with Lin Jing's view.
The temperature between people is irreplaceable by AI.
AI will replace some doctors, but it will not replace empathetic medical staff.
The core of doctor-patient interaction is people, and patients often need to be treated, but also healed.
When they see a doctor, they must hope that a gentle medical staff can provide them with moral support.
AI will replace some waiters, but it can't replace warm and sincere waiters.
When we have a family meal and go on a date with someone we like, we want to see the waiter's smile and attentive service more than self-sufficiency in a bunch of cold machines.
When it comes to emotional communication and emotional expression, machines cannot completely replace humans.
This means that providing emotional value is a scarce ability in the coming era.
▽
At the World Artificial Intelligence Conference, Jack Ma and Musk had a discussion.
Jack Ma said that AI is a tool for people and can never replace humans.
Musk said that AI has surpassed humans in many fields, such as the Go robot Alpha Dog.
Will the man win the AI? or will the AI win the game?
I think both of these points are true, it just depends on how we do it.
Using artificial intelligence to do valuable things and perceiving emotions that algorithms can't perceive, even if the wind and waves of the times are strong, we can still dance with the wind.
Give it a thumbs up and encourage your friends.